Questions

6 answers

How can I contact to support regarding MFA without working MFA?

I have recently created a Business Standard account on MS365, and now I cannot sign in to my email, onedrive, teams or the MS365 admin centre. When prompted to sign in to access, I get a notification on my Authenticator app and receive the following…

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Anonymous

4 answers

Unknown transaction on my credit card -

I have seen 1 transaction on my Credit card assigned to this account from MICROSOFT STORE MSBILL.INFO GB of 99,00 euro if i sign into my account there is no refence to thise billing charge. Can you please help identify what they are for. Thanks

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Anonymous

4 answers

Our Admin Account is Jacked and Help Takes Way Too Long

Someone accidentally set up the phone number to verify our account as a business line with an answering service. The Microsoft system is not smart enough to dial an extension, so we are unable to do the password recovery option because when it dials the…

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Anonymous

3 answers

Issue with Account Recovery – Unable to Receive SMS Verification Code

StartFragment Hello Microsoft Support Team and Community, I’m facing a critical issue with my personal Microsoft account. My only verification method is SMS, but I am no longer receiving authentication codes for signing in, even though I can receive SMS…

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Anonymous

17 answers

Transition from Personal to Family - how to clone an account

Hi, A couple of years ago I bought 365 for my wife's new laptop. Since then we've got another laptop for me, and we've been sharing the same Microsoft account on both laptops, using a 365 personal account. So now both our onedrive account, desktops and…

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Anonymous

3 answers

Excel looses pre-saved data. I can't find auto re-cover on the Mac. Is this a virus? I can't update Excel with Monterey ver 12.7.6 .

Question is above.

asked

Anonymous

15 answers

Cannot Stop Column Break from Formatting Itself

This is probably best shown with pictures. I have a doc with 2 columns and the column break keeps coloring itself like the next column's header: No matter what I do I either: Cannot remove formatting from break, OR I remove the formatting from…

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Anonymous

2 answers

How can I have a list created to submit and track QA requests notify an org email when there are updates in the process?

In our office we have created a list to track QA requests and want it to function properly with notifications. We have attempted to use the internal assigned to and modified by options but we get a warning "Your organizations policies don't allow…

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Anonymous

3 answers

the purchased subscription since we are unable to access microsoft apps

Name: Mahdi badusha Microsoft Account Email Address: ******@gmail.com Date of renewal : January 2025 Type of Subscription: Microsoft 365 Personal **** Since 10 April 2025, I have unable to access Word, Excel, PowerPoint, OneDrive,…

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Anonymous

2 answers

Issue with Microsoft 365 Family Account Sharing Between Primary and Secondary Account

I am experiencing an issue with our Microsoft 365 Family account. On the primary account, it shows that the subscription is being shared with the secondary account. However, when I log into the secondary account, it now states that there is no Microsoft…

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Anonymous

6 answers

Microsoft Word Window Staying On Screen With Different Apps

I have an issue with Microsoft Word on MacOS Sequoia 15.4.1. When I have a Window on Microsoft Word open on one desktop, and go to switch on another application, the window from Microsoft Word doesn't go into the Stage Manager and stays behind the other…

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Anonymous

2 answers

Moving OneDrive redirected files back to the local PC

Onedrive and trying to get all files that were incorrectly redirected to the Cloud: I see all of these instructions and questions. Why cannot a customer be able to have a Microsoft expert remote into the PC and move this back? After all, the app moved…

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Anonymous

2 answers

Hi. I was using Copilot normally and today, April 4th 2025 is not working

Hi. I was using Copilot normally and today, February 28th, 2025, it simply stopped to work and doesn't respond to my questions and chats anymore. I tried the Copilot app for Android, the browser version (both on computer and on my phone) and the Windows…

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Anonymous

2 answers

Equation editor no longer working as before on Word for Mac

When using the equation editor in Word for Mac, I was previously able to type shortcuts, like x^2, then press space and it would automatically format it properly, in this case as a power. Now, for some reason, it no longer does this. I also use to…

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Anonymous

1 answer

Excel file on OneDrive is downloading instead of opening in the browser (using Excel Online)

asked

Anonymous

1 answer

Remove Microsoft Office Home & Student 2021 - Remove

Hi, I bought a laptop which comes with a Home & Student 2021 license. After successfully claiming it, I uninstalled the software from Setting -> App. However when I reinstall with the office downloaded from my Microsoft account, it reverts back to…

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Anonymous

2 answers

One note appears differently on different computers.

I just started using Onenote, and have it on two different devices with the same user, same license. One device is running Windows 10 and the other is Windows 11. Both are using the most current version of the software and there appears to be no…

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Anonymous

2 answers

No first sign-in possible for Power Apps

Hello, Facts: am following the Coursera training "Microsoft Power Platform fundamentals". To gain practical experience I can download a free access to Power platform using this link: https://powerapps.microsoft.com/communityplan/ I don't have…

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Anonymous

4 answers

Why am I receiving an email that a folder or document was shared with me, but when I click it, I do not have access?

I had a folder shared with me with editing access however when I click on Open, it says I need permission to access this file.

asked

Anonymous

3 answers

About how to add a new style in Word on the tablet

Help! I am a beginner in office work. I recently started using a tablet to create Word documents, but I've found that the styles within the document are disorganized. I want to use the styles from another document to modify this document with the messy…

asked

Anonymous

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1,837,502 questions

How can I contact to support regarding MFA without working MFA?

Unknown transaction on my credit card -

Our Admin Account is Jacked and Help Takes Way Too Long

Issue with Account Recovery – Unable to Receive SMS Verification Code

Transition from Personal to Family - how to clone an account

Excel looses pre-saved data. I can't find auto re-cover on the Mac. Is this a virus? I can't update Excel with Monterey ver 12.7.6 .

Cannot Stop Column Break from Formatting Itself

How can I have a list created to submit and track QA requests notify an org email when there are updates in the process?

the purchased subscription since we are unable to access microsoft apps

Issue with Microsoft 365 Family Account Sharing Between Primary and Secondary Account

Microsoft Word Window Staying On Screen With Different Apps

Moving OneDrive redirected files back to the local PC

Hi. I was using Copilot normally and today, April 4th 2025 is not working

Equation editor no longer working as before on Word for Mac

Excel file on OneDrive is downloading instead of opening in the browser (using Excel Online)

Remove Microsoft Office Home & Student 2021 - Remove

One note appears differently on different computers.

No first sign-in possible for Power Apps

Why am I receiving an email that a folder or document was shared with me, but when I click it, I do not have access?

About how to add a new style in Word on the tablet