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2 answers One of the answers was accepted by the question author.

I THINK I HAVE 2 SUBSCRIPTIONS

I FEEL I HAVE 2 SUBSCRIPTONS. PAY ONCE IN JANUARY AND IN JULY

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-19T16:32:21.44+00:00
Karen Vigil 25 Reputation points
accepted 2026-01-19T17:22:39.9366667+00:00
Karen Vigil 25 Reputation points
1 answer

Missing Exam Confirmation and Certificate – Azure AI-900 (Online Exam)

Dear MIcrosoft Support Team, My name is Shahrzad Khorrami Moghaddas. I am writing to request assistance regarding my recent Microsoft certification exam. I took the Azure AI-900 (Microsoft Azure AI Fundamentals) exam on Friday, January 16 in an online…

Community Center | Not monitored
asked 2026-01-19T17:04:05.46+00:00
Shahrzad Khorrami Moghaddas 0 Reputation points
edited the question 2026-01-19T17:22:02.8733333+00:00
JuliaMarvin 19,255 Reputation points Volunteer Moderator
2 answers

How to access my microsoft office purchase offline

I just purchased Microsoft office for my MacBook Air. I purchased it believing I could use it offline. I am unable to do so. Can I return and receive a refund? I also do not see the powerpoint icon. I thought that would be installed to my desktop as…

Microsoft 365 and Office | Other
asked 2026-01-17T18:29:19.8233333+00:00
Georgia Korkokios 0 Reputation points
commented 2026-01-19T17:21:57.04+00:00
Alex_T 6,385 Reputation points Microsoft External Staff Moderator
2 answers

OneDrive phantoms

I've 3 phantom Notebooks that I'd like to delete but can't find a way to. Please help.

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-01-18T09:41:14.89+00:00
Melvyn Brown 0 Reputation points
commented 2026-01-19T17:21:21.2533333+00:00
Alex_T 6,385 Reputation points Microsoft External Staff Moderator
2 answers

Minecraft bedrock keeps failing to start

I keep getting a red bar at the top of my screen when I try to launch Minecraft: Bedrock Edition that says "Failed to start game". At one point, I did a full fresh install of the games and the launcher, and it said "unable to locate game…

Windows for home | Windows 10 | Gaming
asked 2025-12-27T17:33:58.36+00:00
Frank Sinatra 5 Reputation points
commented 2026-01-19T17:21:11.1733333+00:00
Jmk 5 Reputation points
1 answer One of the answers was accepted by the question author.

Which apps to do with Microsoft should I uninstall before I can install Microsoft office standard 2024 for home? I'm not text savvy so need it spelt out? TIA

I have had to purchase a new laptop and during setup it asked if I wanted to transfer data from my old laptop. Everything is fine and seems to work but I do not want Microsoft 365 which is installed at the moment and instead would like to change it to…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-01-19T16:35:41.94+00:00
Mikki 20 Reputation points
accepted 2026-01-19T17:21:03.78+00:00
Mikki 20 Reputation points
1 answer

Creating Powerpoint from a word file always failed

Trying to create via a pasted link, showing sharepoints, which is just not exist for personal account. Do not know why it's just not working, unbelieveable

Microsoft 365 and Office | PowerPoint | For home | Other
asked 2026-01-18T10:13:40.1033333+00:00
Yan Ryan 0 Reputation points
commented 2026-01-19T17:20:47.59+00:00
Alex_T 6,385 Reputation points Microsoft External Staff Moderator
3 answers

Cannot use text wrap in Word. Have tried every solution I have seen. Ideas?

Cannot make text wrap work around a photo or graphic. Have tried it inside and outside a text box. Have tried all solutions I see posted, including going to Word Options-Advanced-Cut, Copy, and Paste-Insert/paste pictures as:

Microsoft 365 and Office | Word | For home | Windows
asked 2026-01-18T01:35:05.1133333+00:00
Lance Arnt 15 Reputation points
edited an answer 2026-01-19T17:18:24.25+00:00
WordWizzard 1,045 Reputation points
2 answers

I can't recover my powerpoint presentation

nothing comes up when I try to recover unsaved presentations

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-01-19T16:19:25.2066667+00:00
CHARLES BLUMENFELD 0 Reputation points
answered 2026-01-19T17:18:16.1333333+00:00
Harold Milan 17,505 Reputation points Independent Advisor
2 answers

Eliminating Strikethrough for completed tasks list in MS Planner

Hello, I need help with compiling a list of my completed tasks in MS Planner without the strikethrough of the task description.

Microsoft 365 and Office | Other
asked 2026-01-19T16:54:53.3766667+00:00
Bill Willis 5 Reputation points
commented 2026-01-19T17:15:43.04+00:00
Bill Willis 5 Reputation points
2 answers

Necessito trocar uma fatura emitida pela Microsoft

Necessito a emissão de uma nova fatura para substituição de uma fatura emitida pela microsoft com NIF errado Moved from: Microsoft Copilot | Other

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-01-19T11:49:04.1933333+00:00
CarlosBrs-1639 0 Reputation points
answered 2026-01-19T17:13:53.5133333+00:00
Alex_T 6,385 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Azure App Service Key Vault Reference: User Assigned Managed Identity (UMI) is Consistently Ignored - Platform Bug?

When using Azure App Service with Key Vault references in App Settings, the platform always attempts to resolve secrets using the System Assigned Managed Identity (SMI), even when I explicitly assign only a User Assigned Managed Identity (UMI) and set…

Azure App Service
Azure App Service

Azure App Service is a service used to create and deploy scalable, mission-critical web apps.

9,911 questions
asked 2025-06-06T21:54:02.71+00:00
Konstantinos Anagnostou 45 Reputation points
commented 2026-01-19T17:11:43.9033333+00:00
Tom Wu (twu) 0 Reputation points
1 answer

My previous outlook email was hacked, how to completely delete it and have it no longer accessible?

I had an old email that was hacked and I am afraid to access it, how do I completely delete this email?

Outlook | Windows | New Outlook for Windows | For home
asked 2026-01-19T16:32:07.7266667+00:00
John Dewar 0 Reputation points
answered 2026-01-19T17:07:35.32+00:00
John Jefferson Doyon 71,690 Reputation points Independent Advisor
2 answers

How to recover hacked account after hacker changed email?

Hi, my microsoft account got hacked and the email was changed. I still have proof of buying minecraft before the Mojang and Microsoft Accounts were merged. Is there anything I can do to have access to my account again? The account was also linked to my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-01-19T16:28:14.6566667+00:00
Luis Vasconcelos Leite 0 Reputation points
answered 2026-01-19T17:01:02.32+00:00
Jeronimo Fuerte 39,850 Reputation points Independent Advisor
1 answer

Unable to spend balance on childs account

We added a gift card to my childs Xbox account. At the time it gave an error but the balance is showing in my family account and on his xbox account. When trying to spend it, it says not enough available balance, but the money we added is more than he…

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-01-19T16:59:15.0766667+00:00
Sian McGreary 0 Reputation points
answered 2026-01-19T16:59:28.87+00:00

AI answer

1 answer

How to direct incoming emails to my computer folder.

At work I am able to have my emails go directly to my computer folder. I tried to do it for my personal home computer, but I cannot find the option to do it. How to direct incoming emails to my computer folder?

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-01-19T16:56:20.95+00:00
JR Ramos 0 Reputation points
answered 2026-01-19T16:57:28.5633333+00:00

AI answer

2 answers

Windows Update Won't Install Updates

Trying to install updates to Windows but Windows Update states "We'll try to download this update once you're connected to the internet." I am connected to the internet. I've tried running Windows Update Troubleshooter but it will not run.

Windows for home | Windows 11 | Windows update
asked 2026-01-19T16:23:29.47+00:00
Matt Christopherson 0 Reputation points
answered 2026-01-19T16:56:57.4133333+00:00
David-M 114.1K Reputation points Independent Advisor
1 answer

I am paying for a service I dont want and never used

Hi I am paying (and have been for months and months) for a service i mistakenly signed up to, but I: cannot cancel or contact anyone as I do not have a business account. I am paying £4.79 every month for probably 2 or 3+ years! I want to cancel and…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-01-16T16:03:10.2866667+00:00
FELLOWS Ian 0 Reputation points
edited the question 2026-01-19T16:56:03.76+00:00
Clover-L 20 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

I need help recovering the login email for a microsoft account

The email that I have used in the past to login to my account is no longer working, and I am given an error message that says the email does not have an account, even though this address still receives emails from microsoft. Im confident this is the…

Microsoft Security | Microsoft Identity Manager
asked 2026-01-19T16:55:13.62+00:00
Jack Wells 20 Reputation points
accepted 2026-01-19T16:55:47.81+00:00
Jack Wells 20 Reputation points
2 answers

How to remove Microsoft Authenticator

Hi, I need help removing the device linked to the Microsoft Authenticator app. I had my phone reset, and the MA was not signed out beforehand, which caused my MS account to be automatically logged out. Now, when I try to log back in, it asks me for a…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-01-02T18:05:48.9466667+00:00
Eilaine de Dios 0 Reputation points
edited the question 2026-01-19T16:55:32.85+00:00
Clover-L 20 Reputation points Microsoft External Staff Moderator