Auto attendant and Call queue historical reports API Access
Hi I want to create a report based on call queues. I'm referring to the documentation below: https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports#v3xx-prerequisites I have used the Power BI report in this documentation and tried…
Toll free number not working
Recently ported our numbers over to Microsoft Teams via a cloud service provider. One of those numbers was a toll free line that now is not working, apparently we need to buy communication credits. That's a problem because there is no option to do so in…
Where are MS Teams voice mails stored when using a group mailbox? Are they stored in the OneDrive of the user that accesses them?
Where are MS Teams voice mails stored when using a group mailbox? Are they stored in the OneDrive of the user that accesses them? Are they only stored as an email or are they stored as data somewhere?
SIP gateway Phones in Argentina not able to make calls to 911(local calls to police)
We are in the transition to Teams calling using MS direct Routing and Cisco phones(MPP). We used [http://noam.ipp.sdg.teams.microsoft.com/$PSN.xml] to provision these phones. These phones are based in Argentina and not able to make calls to 911(local…
Teams Phone how to get sequential phone numbers
Teams Phone how to get sequential phone numbers. I have a need to get phone numbers in sequence. Can this be done? If yes, how should it be done?
I keep getting an error message every time I try to assign a number to a user.
I keep getting an error message every time I try to assign a number to a user. Step 3/3 just keeps saying 'Something went wrong. Try again later'. Been trying for about a week and get the same message.
MS teams notification not rendering completely on iOS mobile APP
Hi Team, We have setup notifications for MS teams channel through python pymsteams package through web hook URL. The notifications get delivered to Teams channel on desktop correctly as expected but the same notification when seen on mobile is not…
How to fix a crackling sound on Teams
Teams for desktop outputs a crackling sound during meetings and calls, but the sound output for the laptop works fine for music, YouTube, etc.
Minutes included in the UK domestic calling plan associated with Teams
Hi how many minutes are included in the UK domestic calls plan with teams? I read this online, is it confirmed? Domestic calling plan includes 3,000 minutes for the US and Canada, 1,200 minutes in other available markets? I bought the UK domestic plan…
Teams Call Transfer Logs
I'm trying to troubleshoot some issues with Teams phone system. Our users are complaining about not receiving calls or transfers going to nowhere. Is there a place to see all calls/transfers in a log within the admin center?
Microsoft teams network issue and resolution
Kindly suggest. the process to resolve network issues which is step by step until the user gets satisfied. for teams admin points to the issue which side is happened
how to setup a busy tone when having an active call/meeting
in WebEx it was a setup, which needs to be done by our admninistration - asking for the same related to MS Teams, I got no solution until now ... Is it possible to maintain it by myself? Where?
what can I do against checker of my status changes in MS Teams?
I got to know about a functionality to be informed about status changes of peoples connected to MS Teams. Ther is a list, which can be maintained by the checkers, to be informed. I want to block this and until now I did not get the point or any…
Microsoft Teams
ch kann nicht Gruppen beitreten und Nachrichten schicken. ich habe kein Zugriff. könnten sie bitte mir helfen ich habe Projekt für Uni
Get Total Time Duration At day end On MS Team
I need to get the total calls and session duration at the end of the day to maintain my daily task sheet and hour. Can we fetch all calls and session durations from MS Teams?
How can you test Teams phone Direct routing setup in non-prod environment
We are transitioning to MS Teams phone from traditional phone system. I have been advised that the plan is to set this up directly to prod environment rather then testing is non-prod because of SBC not being there in non-prod environment. I have…
Teams phone call drops as soon as sending message.
Can't say I have heard of this one before. Have one user that as of Monday using standard Teams and not the new one will be on a Teams phone call and as soon as she tries to chat with someone in Teams, the call drops. Everyone has the same hardware and…
Teams phone call drops as soon as sending message.
Can't say I have ever heard of this, and it is only happening with one of our employees. All computers are the same, they all have Windows 10 with the standard Teams app (not the new one). For some reason this one person says that she can be on a Teams…
Communication Credits error when trying to purchase
Received this message when trying to purchase Communication Credits for Teams Phone: Refresh the page and try again. Something went wrong, and we couldn't complete this order. (CV: UQpSJs6O6pQWyJAA.1.10)
While using Microsoft Teams Connector's MessageCard format, unable to open external application links provided in OpenUri action's targets from different OS platforms
We have created a custom Teams app with a custom connector for sending notifications from our product JustCall. We are using MessageCard for sending actionable messages via Connector. In the actionable messageCard format, we use openUri actions and its…