Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
127 questions
0 answers
Auto attendant and Call queue historical reports - 28 days
Hello, I'm using the Auto attendant and Call queue historical reports. I saw that only 28 days of call history are available. do you know how can we have more data ?
asked 2024-01-29T17:02:16.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 99%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Guillaume Ton
0
Reputation points
asked 2024-01-29T17:02:16.68+00:00
Guillaume Ton
0
Reputation points
3 answers
Authenticater not working on phone
Authenticater is no generating codes to log out into teams
Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,916 questions
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,202 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,619 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
127 questions
asked 2024-01-11T17:57:07.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 91%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Cory
0
Reputation points
edited a comment 2024-01-26T06:38:37.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 86%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ran Hou-MSFT
7,455
Reputation points Microsoft Vendor
1 answer
One of the answers was accepted by the question author.
Question re Domain addition required for connecting Session Border Controller to Direct Routing for Teams calling
We have a vendor providing us with Direct routing for Teams phone. Vendor is advising us to add a domain from a FQDN that they use to our M365 tenant domains , which will be required while adding the SBC in our MS Team admin page. Vendor will add the…
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,202 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
127 questions
asked 2024-01-08T20:38:18.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 34%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
curious7
151
Reputation points
commented 2024-01-25T01:51:46.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 18%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mohamed Hasan Adnan
45
Reputation points
0 answers
How to remove the prefix + in the phone number
Hi, I am setting up teams phone for a customer in Thailand and the local thai number pattern is 012345678 or 0123456789 but when i save a phone number for a user in the teams it is adding + in front of the number as the screenshot below. how do i get…
asked 2024-01-25T00:48:31.04+00:00
Mohamed Hasan Adnan
45
Reputation points
commented 2024-01-25T01:04:24.6266667+00:00
Mohamed Hasan Adnan
45
Reputation points
0 answers
PSTN to Teams user: why do i need to send the ;ext=### as a suffix in SIP invite?
Dear members, This is a strange requirement from Microsoft to use ";ext=###" along with the DID number when calling in to the Teams user. If I have 100s of users with an extension number different from their phone numbers then I would have to…
asked 2024-01-25T00:54:43.29+00:00
Mohamed Hasan Adnan
45
Reputation points
commented 2024-01-25T01:01:40.1266667+00:00
Mohamed Hasan Adnan
45
Reputation points
0 answers
My MS phone auto attendant is not taking income call, received message "D421 test successful"
as described, my ms phone for company line was set for auto attendant, now it's not taking call but provide message of "D241 test successful" what can i do? thanks, Ted
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 0%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETY%3C/text%3E%3C/svg%3E)
0 answers
Can I edit / delete the Quick Access tap in the power bi app
Hey, I couldn't find a matching Tag but I was wondering if there is a way to edit the Power Bi App in a way that it doesn't have the tab Quick Access anymore. Is it possible to edit the tabs of that mobile app and if so, how do I do it ? Unfortunately I…
asked 2024-01-23T09:06:48.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 52%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Anissa Staudt
0
Reputation points
asked 2024-01-23T09:06:48.89+00:00
Anissa Staudt
0
Reputation points
0 answers
How do I modify Teams Phones Reporting for call handling?
I am a technical support manager looking to modify call-handling reports for Teams calling. I have been given a Teams Admin account but it seems like I still do not have permissions to make the needed changes. There is a powerBI report but the data only…
asked 2024-01-18T16:22:00.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 65%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELA%3C/text%3E%3C/svg%3E)
LEWIS Amanda
0
Reputation points
asked 2024-01-18T16:22:00.1133333+00:00
LEWIS Amanda
0
Reputation points
1 answer
Microsoft teams incoming call notification not visible on Redmi phone
Microsoft teams incoming call notification not visible on Redmi note 12 phone. We can hear ringing when incoming teams call is there but on screen we cant see anything to accept call. Looking at other threads already tried things like reviewing…
asked 2023-11-27T09:54:39.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 64%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EU%3C/text%3E%3C/svg%3E)
Umang
5
Reputation points
answered 2024-01-17T04:34:38.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 7.000000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWP%3C/text%3E%3C/svg%3E)
William Peter
5
Reputation points
1 answer
One of the answers was accepted by the question author.
What changes are required in TAC to migrate from MS Calling Plan to Operator Connect through another provider?
Hi, I am working with Teams fully setup and working including users built, numbers assigned, etc. but I am currently using MS calling plan. I am investigating moving to another Operator using Operator Connect. I know from reading that one step is…
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,202 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
127 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 75%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Can you allow a device that is not signed in to dial 911?
Periodically Teams phones will sign out. Currently Alerts and notifications only alert when the device is offline, which is not really helpful. When a phone is signed out, 911 is no longer available. Is there a way to create a generic default sign in,…
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,202 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
127 questions
asked 2024-01-10T20:42:05.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 4%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jeff Greenburg
41
Reputation points
accepted 2024-01-11T16:55:29.23+00:00
Jeff Greenburg
41
Reputation points
0 answers
Mobile Phone Single Sign on Solution for Microsoft Teams on Shared Devices
In Healthcare, we have mobile phones that nurses use for various apps. The nurses are sharing the mobile device where one uses on the morning shift, the afternoon shift the phone charges, and the evening shift a different nurse uses the device. Does…
asked 2024-01-11T05:29:53.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 33%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Stony Brook KG
80
Reputation points
asked 2024-01-11T05:29:53.21+00:00
Stony Brook KG
80
Reputation points
0 answers
How can I escalate an issue that has been open for 3 months and is affecting the safety of our facility
Our SBC cannot commuicate with Microsoft leaving us unable to use our paging system. After 3 months we keep getting asked to send the same logs over and over again with no resolution in site. When I ask to escalate I get a request again for logs. I am…
asked 2024-01-03T15:00:56.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 88%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Charles Diogenes
0
Reputation points
asked 2024-01-03T15:00:56.9966667+00:00
Charles Diogenes
0
Reputation points
1 answer
Auto attendant and Call queue historical reports API Access
Hi I want to create a report based on call queues. I'm referring to the documentation below: https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports#v3xx-prerequisites I have used the Power BI report in this documentation and tried…
asked 2024-01-03T06:41:18.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 33%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Tejas Bhorade
0
Reputation points
answered 2024-01-03T08:17:37.9733333+00:00
Vasil Michev
96,516
Reputation points MVP
1 answer
Toll free number not working
Recently ported our numbers over to Microsoft Teams via a cloud service provider. One of those numbers was a toll free line that now is not working, apparently we need to buy communication credits. That's a problem because there is no option to do so in…
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,202 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
127 questions
asked 2023-12-15T10:00:52.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 62%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Admin - Build Warranty
5
Reputation points
commented 2023-12-27T00:28:46.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 57.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETO%3C/text%3E%3C/svg%3E)
Tyler Okland
0
Reputation points
1 answer
Where are MS Teams voice mails stored when using a group mailbox? Are they stored in the OneDrive of the user that accesses them?
Where are MS Teams voice mails stored when using a group mailbox? Are they stored in the OneDrive of the user that accesses them? Are they only stored as an email or are they stored as data somewhere?
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,202 questions
OneDrive
OneDrive
A Microsoft file hosting and synchronization service.
848 questions
Windows Server Storage
Windows Server Storage
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Storage: The hardware and software system used to retain data for subsequent retrieval.
633 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
127 questions
asked 2023-12-19T16:49:28.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 71%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOM%3C/text%3E%3C/svg%3E)
Olivia MacKenzie (MLCSU)
0
Reputation points
commented 2023-12-25T08:16:15.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 49%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
LiweiTian-MSFT
14,940
Reputation points Microsoft Vendor
0 answers
SIP gateway Phones in Argentina not able to make calls to 911(local calls to police)
We are in the transition to Teams calling using MS direct Routing and Cisco phones(MPP). We used [http://noam.ipp.sdg.teams.microsoft.com/$PSN.xml] to provision these phones. These phones are based in Argentina and not able to make calls to 911(local…
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,202 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
127 questions
asked 2023-12-12T05:03:08.9666667+00:00
Praveen Kumar
0
Reputation points
commented 2023-12-18T09:03:03.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT
49,286
Reputation points Microsoft Vendor
0 answers
Teams Phone how to get sequential phone numbers
Teams Phone how to get sequential phone numbers. I have a need to get phone numbers in sequence. Can this be done? If yes, how should it be done?
asked 2023-12-14T14:15:51.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 3%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECO%3C/text%3E%3C/svg%3E)
Crippa, Oriano
0
Reputation points
asked 2023-12-14T14:15:51.2033333+00:00
Crippa, Oriano
0
Reputation points
0 answers
I keep getting an error message every time I try to assign a number to a user.
I keep getting an error message every time I try to assign a number to a user. Step 3/3 just keeps saying 'Something went wrong. Try again later'. Been trying for about a week and get the same message.
asked 2023-12-07T13:12:49.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 27%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Dean Archibald-Smith
0
Reputation points
asked 2023-12-07T13:12:49.38+00:00
Dean Archibald-Smith
0
Reputation points
1 answer
MS teams notification not rendering completely on iOS mobile APP
Hi Team, We have setup notifications for MS teams channel through python pymsteams package through web hook URL. The notifications get delivered to Teams channel on desktop correctly as expected but the same notification when seen on mobile is not…
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,202 questions
Microsoft Teams Development
Microsoft Teams Development
Microsoft Teams: A Microsoft customizable chat-based workspace.Development: The process of researching, productizing, and refining new or existing technologies.
2,906 questions
Microsoft Teams Phone
Microsoft Teams Phone
Teams Phone enables call-control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
127 questions
asked 2023-11-23T16:49:47.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 65%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Ksheera Sagar
0
Reputation points
commented 2023-11-27T11:47:04.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 65%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Meghana-MSFT
3,786
Reputation points Microsoft Vendor