Billing issue, the account got charged twice

The most likely causes are either closely timed recurring-billing charges or multiple subscriptions/accounts using the same payment method. Use these steps to verify and then contact support if it is truly a duplicate charge:

1. Check Microsoft order history
   1. Sign in and review recent orders and charges for the Microsoft 365 subscription.
   2. Look for multiple purchases for the same amount that appear close together. If there are only the expected number of charges over the last few months (for example, 3 monthly charges in 90 days), then it is not considered a double charge even if two charges are close together in time.
   Use the guidance in "I've been charged twice" to compare bank/credit card statements with the Microsoft order history.
2. Investigate unrecognized or unexpected charges
   1. Go to the Manage your payments page of the Microsoft account dashboard and select Investigate on the relevant payment method.
   2. Follow the flow to see if another Microsoft account (for example, a family member) or another subscription is using the same card.
   3. Review the reasons listed in How to investigate a billing charge from Microsoft (recurring billing, family purchases, previously declined charges being retried, etc.).
3. If there is a confirmed duplicate charge
   1. If the same order was charged more than once, have the Microsoft account and order number ready.
   2. Contact Microsoft Store/Microsoft 365 Billing Support so the billing team can review and adjust charges or issue a refund where applicable. Community forums cannot access or change billing.
4. If still being charged after a change or cancellation
   1. Verify the subscription status and end date on the Subscriptions page.
   2. If a charge occurred because cancellation was too close to the billing date (less than 2 days before), use the refund process described in the refund article or contact Billing Support.

For any unresolved duplicate or overcharge situation, direct contact with Microsoft Billing Support is required so they can securely access the account and correct the billing.

References:

• I've been charged twice
• How to investigate a billing charge from Microsoft
• Unable to cancel your Microsoft subscription
• Cancel an order or pre-order from Microsoft Store
• i have been charged twice - Microsoft Q&A
• Request a refund - Microsoft Q&A
• refund please - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Account Upgrades
• Account yupgrades