Share via

Cannot download game on Xbox app PC

Cameron 0 Reputation points
2026-05-19T22:14:00.8333333+00:00

I am trying to install Forza Horizon 6 on my PC. I have tried installing the game 3 different times over the last 3 days. I have over 20 hours on my Xbox Series X but would like to play it on my PC. Every single time, after waiting, it gets to 100% and stops and gives an error code; 0x80073cf6. I have tried all of the solutions that I could find online, whether it was from the Xbox/Microsoft website, or a third-party, nothing has worked. I have received this exact same error code for other games, but I have never found a solution, it just randomly disappears. But this time the issue has been very persistent, and aggravating, a $120 game that I cannot even download onto my PC. All of the "things to make sure of", I have made sure of, everything is correct, I even used an application provided from a Microsoft forum "GamingRepairTool.exe". Nothing, and I am not exaggerating, nothing as worked. I would greatly appreciate real support and not repeat solutions that I have already tried and to which have not worked.

Windows for home | Other | Gaming

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-05-19T22:14:19.7033333+00:00

    Error 0x80073CF3 is a Microsoft Store/Xbox app deployment error that typically indicates a problem with the app package or the underlying Gaming Services/Store components on the PC.

    Based on the available guidance for similar Store/Xbox installation issues, use the following targeted steps on Windows 11:

    1. Reset the Microsoft Store cache
      1. Press Windows key + R.
      2. Type wsreset.exe and select OK.
      3. A blank Command Prompt opens and closes after ~10 seconds, then Microsoft Store opens automatically.
      4. Retry installing Forza Horizon 6 from the Xbox app.
    2. Fully reset the Microsoft Store app
      1. Open Settings → Apps → Installed apps.
      2. Locate Microsoft Store, select the three dots → Advanced options.
      3. Select Reset.
      4. Restart the PC and try the install again (either from Store or Xbox app).
    3. Check common Store/Xbox visibility and install blockers Verify the following, which are known to prevent installs even when everything appears correct:
      • The game is available in the current country/region configured in Windows.
      • Microsoft family settings are not blocking the title (especially if using a child or family account).
      • The game is still available in Microsoft Store and not temporarily withdrawn.
      • The PC meets the game’s requirements and the title is compatible with the device; incompatible apps are blocked from install.
      • The PC has been restarted after any recent Windows Updates.
      • The PC is authorized and signed in with the same Microsoft account used to own/play the game. See “Manage your devices for Microsoft Store” in the referenced docs.
    4. Refresh Gaming Services (if using Xbox app/Game Pass) Corrupted Gaming Services can cause installs to fail at 100% with deployment errors. To repair:
      1. Launch PowerShell as Administrator.
      2. Remove Gaming Services: 
              get-appxpackage *gamings* | remove-package
      3. Open the Xbox app, then start installing any game. This triggers a clean Gaming Services install from Microsoft Store.
      4. After Gaming Services finishes installing, retry Forza Horizon 6.
    5. Force-update Gaming Services and Xbox app (if still failing) If the issue persists, ensure both Gaming Services and the Xbox app are current:
      1. Open PowerShell as Administrator.
      2. Run: 
              get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
      start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
        Then install Gaming Services from the Store page that opens.
      3. In the same PowerShell window, refresh the Xbox app if needed: 
              get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers
      start ms-windows-store://pdp/?productid=9mv0b5hzvk9z
        Install the Xbox app from the Store page.
      4. Reboot and try the Forza install again from the Xbox app My Library.
    6. If Store installs keep failing but Xbox app works For some titles, installing via the Xbox app can bypass Store-specific issues. If Forza appears as owned in Microsoft Store but fails there, ensure it appears under My Library in the Xbox app and start the install from there instead of the Store UI.

    If, after these steps, Forza Horizon 6 and other large games still fail at 100% with deployment errors while other Store apps work, the next escalation path is game/Xbox-specific support, providing the error code 0x80073CF3 and confirming that Store reset, Gaming Services reinstall, and Xbox app refresh have already been completed.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.