Excel "3D Map" feature error: 3D Maps encountered an error while contacting Microsoft Bing mapping services. Functionality may be limited. (Status Code: 4)

Said A 706

Hello,

I am running into an issue with Excel application where I am no longer able to use the "3D Map" feature.

I used to use the search bar to load the feature but now when i do that i am faced with the following error:

3D Maps encountered an error while contacting Microsoft Bing mapping services. Functionality may be limited. (Status Code: 4)

I have tried to used another network, and another computer.

I have tested on 5 devices now, from different users and networks.

It seems that the Microsoft Bing mapping services are having an outage. Could anybody confirm?

Thank you!

Regards,

Chandler Mount 11 Reputation points

2022-09-27T13:39:30.403+00:00

Same issue for me. Noticed this starting Monday 9/26/22. I also get this error message after the one OP included.
Fernando CHACON 26 Reputation points

2022-09-27T14:21:08.263+00:00

Same message of DirectX for me as well
TW 11 Reputation points

2022-09-27T15:53:22.28+00:00

I am also dealing with this issue. Mapped yesterday without issue but cannot perform the same task today.
Said A 706 Reputation points

2022-09-27T16:14:47.227+00:00

I get the same error as well. But, I don't think it is related to DirectX.

I noticed more people are reporting the same issue here. Anybody from MS could confirm what's going on?
botdog 11 Reputation points

2022-09-27T16:39:20.93+00:00

Same error here. Tested on 3 PCs in different networks. Win10 and Win11. Office 365.
Local desktops both on and off domain. Public and private network.
Stephen Barbarino 16 Reputation points

2022-09-27T16:45:17.517+00:00

We're also experiencing the same issue on multiple computers on multiple networks. This started for us on Friday, September 23rd. I hope we see some form of acknowledgement from Microsoft on the nature of the problem and when we can expect it to be fixed.
Karl P. Kaplan 6 Reputation points

2022-09-27T20:39:49.467+00:00

Same issue here.
We have multiple users experiencing the same phenomena.
Excel 3D Mapping has become essentially unusable for us.
DIDIER BASTIEN 1 Reputation point

2022-09-28T17:59:43.463+00:00

same for me, if you have the solution I would be interest
Monticello, George 1 Reputation point

2022-09-28T18:48:07.647+00:00

Same issue here - we've rebooted, installed older versions, and tried it multiple computers.

Still doesn't function.

We've grown to rely on this software and I'd hate to have to go find a new solution - truly hope this gets attended to promptly!!
Clark, Jacob 11 Reputation points

2022-09-28T19:17:17.373+00:00

Same issue here, I have 72 different computers across the country that are experiencing the same issues. Why put out a update with out checking how it will impact your end-user.

Where do I submit a return request for being sold a product I can not use properly.
Alex Jones 21 Reputation points

2022-09-29T14:37:25.893+00:00

I wanted to let you know I had the same issue and I found a work around, Its a typical MS screwed something up. before you try to load anything got to the data tab and hit get data -> from other sources -> From Web. It will ask you to put a URL. Put any URL that resolves I used google.com but I believe any will work. It will give you a forma asking you to do something with the data. I just closed that form and opened the 3d Maps and it worked. It appears to not actually check if its connected before returning that message unless its already connected.
DIDIER BASTIEN 1 Reputation point

2022-09-29T15:19:25.647+00:00

Yes work for me
thanks a lot for this
and well explain easy to fix
all the best to you
Fernando CHACON 26 Reputation points

2022-09-29T17:32:37.997+00:00

Hi all I justed wanted to share that without doing nothing, now it works
Said A 706 Reputation points

2022-09-29T18:13:49.933+00:00

It started working as usual for me as well.
Stephen Barbarino 16 Reputation points

2022-09-29T20:14:00.737+00:00

Can confirm it's not working for us as well, no action was taken on our end. Microsoft definitely fixed something on their backend.
Laura 1 Reputation point

2022-12-15T16:42:40.293+00:00

We solved this easily by uninstalling Microsoft office (2016 version) and installing a later version (we did 365 version - but 2019 would probably work).
Stephen Barbarino 16 Reputation points

2022-12-15T16:53:35.07+00:00

For the DirectX error, yes you are correct. However the original post was pointing to a different error that would appear before the DirectX error which indicated an issue connecting to a Microsoft Bing mapping service. That was occurring due to an outage which was resolved by Microsoft about a week later.

23 answers

Tomasz Grzywna 36 Reputation points

2022-09-29T08:18:22.433+00:00

Hi,
it's a problem of Excel and internet connection from plugin level. Microsoft has messed something up.
The workaround is to do a data upload to the "DATA" ribbon. Load anything as an import of an xls file (such as the example file provided by MS chicago crimes.xls). Once the data is loaded, the ribbon and the 3d Map button works.
You can see the problem on the green line at the very bottom of Excel. If you don't load the data, there is a "no connection" message, as you load the data, "done" appears.
Someone needs to explain what are the mechanics of excel connection and how to diagnose or regulate that it is online or offline.
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5 people found this answer helpful.
Clark, Jacob 11 Reputation points

2022-09-29T15:02:41.327+00:00

TRY THIS

Tomasz Grzywna 36 Reputation points

2022-09-30T07:07:37.62+00:00

Yes, its works. Thanks for bypass.

(s) Emily Bibby 0 Reputation points

2023-01-30T13:45:14.7533333+00:00

Thank you so much for this

Martin Manscher 0 Reputation points

2023-03-21T08:47:51.6733333+00:00

Works for me
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Marc M.A 35 Reputation points

2023-03-09T20:49:42.26+00:00

Force TLS 1.2 to use applications, excel is this case with 3d map, no need change tls for winhttp. Save in one file .reg and execute, no need restart, works fine.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001
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3 people found this answer helpful.
Hello World 5 Reputation points

2023-03-10T07:30:18.2+00:00

Hi Marc,

thanks for the tip, but it doesn't change anything. We have disabled TLS 1.0 and 1.1 by default in our company.

This issue has appeared multiple times in the past, mentioned in various forums and it seems like there is no fix on the user side, after a few weeks it "fixed itself". Microsoft Support couldn't help here either, at least not first level.

Mario 5 Reputation points

2023-03-10T11:46:39.46+00:00

I tried the fix, but nothing change. Same error. Thanks anyway.

Anders Persson, Region Gävleborg 10 Reputation points

2023-03-13T13:14:20.16+00:00

The fix that @Marc M.A suggested almost worked. On my system, the registry key is slightly different; there is a back slash missing in the reg key path right after "Microsoft". This worked on my system. NOTE that my system is not clean, it has previously had M365 Apps for Enterprise installed, then uninstalled and replaced with the old Office 2016. So there could possibly be left overs still from the 365 Apps install that affects the behaviour. I But now the 3D Maps feature works and can be played back in Excel 2016 (Enterprise). **** replaced by MS in text below, should be one backslash

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft****.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft****.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft****.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft****.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

Marc M.A 35 Reputation points

2023-03-13T17:11:07.5066667+00:00

Yes, when copy here, backslash disappear. Correct is like this ...Microsoft backslash .NETFramework\v2.0.50727 . I dont know but when write here, between microsoft and .NetFramework when writes backslash dissapears xddd

Hello World 5 Reputation points

2023-03-15T08:01:31.1266667+00:00

Thank you very much, it is working now.

Marc M.A 35 Reputation points

2023-03-15T08:08:59.94+00:00

Not at all, it's a pleasure to help :)

ศูนย์การเรียน ชลบุรี 0 Reputation points

2023-05-29T10:38:42.2966667+00:00

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v2.0.50727]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v4.0.30319]

"SystemDefaultTlsVersions"=dword:00000001

"SchUseStrongCrypto"=dword:00000001
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Ceasar Chen_MSFT 4,391 Reputation points

2022-09-27T02:23:39.803+00:00

Hi, @Said A
You can try changing the region of the system and uninstalling the reinstallation office.

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2 people found this answer helpful.
Said A 706 Reputation points

2022-09-27T16:37:29.393+00:00

I have Office installed on two computers from different regions.

The issue is the same on both locations.

Ceasar Chen_MSFT 4,391 Reputation points

2022-09-28T02:38:24.173+00:00

This may be a problem caused by office updates, it is recommended that you roll back the version of office to the version that excel3Dmap is normally using.

PucblicEye 6 Reputation points

2022-09-28T11:55:45.063+00:00

Rollback to version 2208 (Build 15601.20088) (Aug/31/2022) and version 2207 (Build 15427.20210) (Aug/9/2022) did not resolve the issue.

3D-maps worked at the end of august.

Problems were identified yesterday (sept/27) for the first time. At the start, the map still loaded but would not resolve any data. The second error (DirectX) only appeared after an online-repair and reinstalling office 365. Since then no map is shown anymore.

Same issue on two other computers that were tested on different networks.

Said A 706 Reputation points

2022-09-28T13:35:36.66+00:00

I have tested an earlier version of Office as well,

It did not work, used Office Scrub tool to remove that installation and installed a fresh uptodate office package, same exact issue.

Ceasar Chen_MSFT 4,391 Reputation points

2022-09-29T09:41:43.07+00:00

I rolled back the office version to 2208 (Build 15601.20088) and excel3DMap opens normally. I have Office365 Home and Personal Edition installed.

xigam 1 Reputation point

2022-09-29T09:48:28.347+00:00

This is not true, because I am running this version 2202 and I have a status 4 error!
It is a coincidence for you, because at the moment you had good one connection.

PucblicEye 6 Reputation points

2022-09-29T10:13:50.617+00:00

Deinstalling all office components and reinstalling the 32-bit version made the DirectX error disappear!
The first error message is still there, but 3D maps seems to be working!!

Alex Jones 21 Reputation points

2022-09-29T15:35:27.267+00:00

I wanted to let you know I had the same issue and I found a work around, Its a typical MS screwed something up. before you try to load anything got to the data tab and hit get data -> from other sources -> From Web. It will ask you to put a URL. Put any URL that resolves I used google.com but I believe any will work. It will give you a forma asking you to do something with the data. I just closed that form and opened the 3d Maps and it worked. It appears to not actually check if its connected before returning that message unless its already connected.

Ceasar Chen_MSFT 4,391 Reputation points

2022-09-30T09:39:52.04+00:00

Refer to this article: manage-ssl-protocols-in-ad-fs to see if your computer has TLS 1.0 disabled.

Vicente Morales Becerra 1 Reputation point

2022-10-04T10:51:55.717+00:00

I have followed the steps that you mention and it has worked as it did before. Thank you very much.
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Aurélien 16 Reputation points

2022-09-27T07:41:31.487+00:00

Hi everyone,

I have the exact same issue as @Said A .

It started one or two weeks ago.

I uninstalled and reinstalled the Pack Office but it is still not working.

Any help would be much appriciated to solve that.

I wish you all a very good day.

Aurélien
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Fernando CHACON 26 Reputation points

2022-09-27T09:56:50.13+00:00

I have the same issue. 4 different computers in 4 different networks.
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