How to stop Aftershokz headphones beeping while on mute on Teams?

Emma Forward 165

SokiGuo-MSFT 23,241 Reputation points Microsoft Vendor

2023-01-18T08:45:42.75+00:00

Hi @Emma Forward

Haven't received your message for a long time.

Do you have any further issue on this topic? If the reply is helpful to you, you can try to mark it as an answer to close the thread.
Elliott Myers 5 Reputation points

2023-02-15T00:29:17.7966667+00:00

I have the same problem which only occurred when I was forced to use a newer version of Teams. It seems you now need separate versions for work and personal.
AndrAia 135 Reputation points

2023-02-16T14:45:02.0866667+00:00

I've been using the AfterShokz OpenComm headset for years with MS Teams and this only became a problem in the last few months. Nothing has changed with the headset, only teams being updated. It seems that Teams started doing a full hardware mute on my system, instead of muting just in teams. This is annoying for two reasons 1) The beeping while muted makes it impossibly hard to listen on mute in a meeting and 2) Having one app mute my microphone across my entire device presents issues with being in multiple calls at once across different meeting platforms.

Microsoft, please provide some support here - this behaviour is very disruptive - other meeting platforms do not cause this type of mute. I've since used WebEx, Google Meet, Zoom and Bluejeans < none of these have the same issue.
Marcel de Jong 20 Reputation points

2023-02-21T12:59:11.3433333+00:00

I "solved" this issue by buying a simple USB-Bluetooth dongle and syncing my Shokz headset to that dongle. But it's a stupid solution.
PBluf 335 Reputation points

2023-03-01T08:38:42.3366667+00:00

Try: hold both VOLUME buttons (volume "+" and "-" at the same time) for about 3 seconds. You will hear MUTE OFF. Your problem have solved. Tested on Shokz OpenComm
AndrAia 135 Reputation points

2023-03-01T14:30:49.4466667+00:00

PBluf • Follow0Reputation points Mar 1, 2023, 3:38 AM Try: hold both VOLUME buttons (volume "+" and "-" at the same time) for about 3 seconds. You will hear MUTE OFF. Your problem have solved. Tested on Shokz OpenComm

I have never been able to make the headset mute work in Windows, works great in MacOS
Charles Guedenet 5 Reputation points

2023-03-15T14:21:21.15+00:00

@PBluf Your solution isn't working for me. I use an OpenMove so maybe it's a fix for OpenComm only.
HA 5 Reputation points

2023-04-06T14:53:46.8133333+00:00

@PBluf Your solution used to work for me until a few months ago, but something changed again in Teams. As we use Teams across our company I am now considering buying another headset unless someone knows an actual solution.
Shane 0 Reputation points

2023-04-06T15:47:03.9766667+00:00

@PBluf I'm using the Shokz OpenComm and just tried your suggestion, but I'm not getting the "mute off" message and tone continues while on mute. Any other suggestions? Is it a Teams issue/setting or a headset issue/setting?
Ana Cecilia Colmenares 5 Reputation points

2023-04-11T14:21:13.1966667+00:00

Hello, I have the same problem. The solution I found was use Teams for web. I use aftershoz OpenMove
Ning 5 Reputation points

2023-04-12T21:17:17.71+00:00

I have the OpenComm headset. I press both the Volume + and - buttons and it doesn't work. I press ONLY the Volume - button for a few seconds, and although I didn't get a "mute off" message, but the beeping stopped. I hope this helps.
WIDI 10 Reputation points

2023-05-03T08:22:24.88+00:00

Please see attachment. Hopefully helpful
VNJoe 46 Reputation points

2023-05-09T18:40:32.05+00:00

All, please don't accept any of the Answers below as Answers until Microsoft just fixes it. It doesn't need to take over the hardware side, it just needs to mute the microphone in the app (not the whole system), period. I appreciate these workarounds and the time you put into sharing, but they likely want this fixed, too. If you make something as an Answer, Microsoft won't fix it.
Jon Drake 5 Reputation points

2023-05-18T21:14:20.76+00:00

@PBluf THANK YOU!
Kaycee Reineke 10 Reputation points Microsoft Employee

2023-05-31T18:41:18.29+00:00

See the Answer below in the "Answers" section by Valeri Hristov about the Setting for "Sync device buttons"
Anonymous

2023-06-08T14:14:21.7366667+00:00

I used to press the volume button multiple times, but I don't know why it worked on its own
Paul Masser 0 Reputation points

2023-06-12T08:28:37.1966667+00:00

None of the button press options work for me...
Speerschneider, Nelle 0 Reputation points

2023-06-13T16:27:02.1833333+00:00

Thank you @PBluf !

That worked like a charm. I audibly breathed a sigh of relief when the beeping stopped.
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Roman Konstantinovskiy 0 Reputation points Microsoft Employee

2023-08-09T15:15:45.3133333+00:00

I solved this by going to devices in Teams and choosing another mic, while keeping Shokz as the sound output device. This didn't work in older versions of Teams (after several seconds sound got disabled in Shokz), but as of the comment date it works.
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Eric Gruss 16 Reputation points

2023-08-16T12:55:37.95+00:00

Seems like this was fixed and now it is broken again
Nafate, Luis 0 Reputation points

2023-08-30T14:32:17.91+00:00

That solution works super well for me, I was spending a lot of time during about 6 moths.. Thanks for this solution..

PBluf • Follow200Reputation points

Mar 1, 2023, 3:38 AM

Try: hold both VOLUME buttons (volume "+" and "-" at the same time) for about 3 seconds. You will hear MUTE OFF. Your problem have solved. Tested on Shokz OpenComm
Stacie Darden 0 Reputation points

2023-09-08T15:18:38.3966667+00:00

@pbluf You just saved my sanity. THANK YOU! I have OpenMove by Shokz and this worked. :-)
Perry 0 Reputation points

2023-10-03T02:08:12.82+00:00

@pbuf for the time being this is the only solution I think it's working.

Though it needs to do it everytime after you on microphone again and mute again, beep sound is coming back and you need to do it all over again
Gustav Aagesen 0 Reputation points

2023-10-12T10:49:59.01+00:00

After the previous Teams update late September, this problem disappeared for me entirely (i.e., no beeping whatsoever). However, after a week the beeping is back, and manual unmute is no longer available.

Anyone else experiencing this?
Ron Hunter 0 Reputation points

2023-10-19T15:13:17.92+00:00

Update as of 10/19/2023. I have the Open Comm and held the volume down - and volume up + held down at the same time. I heard the Mute Off sound and the beeping stopped! AMAZING :)
Johnny English 0 Reputation points

2023-10-31T16:46:13.41+00:00

I was just about to try the +/- solution when I found the issue seems to have gone away. The last thing I installed is "ASMedia-USB-eXtensible-Host-Controller-Driver_68PNM_WIN_1.16.61.1_A17.EXE". I just installed this to fix a touchpad issue on my Dell XPS 15 laptop. I can only conclude it also fixed the headset issue too (it also solved the touchpad problem). I'm on a call right now and I'm able to mute normally on my AH headset (finally - after years!)
Johnny English 0 Reputation points

2023-11-01T18:01:38.22+00:00

Update. It's back again today. The +/- thing doesn't work for me either. Or indeed anything else, like the Headset/Properties/Levels "fix". This is so annoying!
José Plá 0 Reputation points

2023-11-03T18:21:57.44+00:00

I'm just having the same problem once again, I was able to solve it by pressing +/- when going muted, but not pressing those two bottoms at the same time is not working I no longer get the voice saying "Unmuted ".

26 answers

Valeri Hristov 165 Reputation points

2023-05-25T13:18:49.7866667+00:00

Looks like a new feature in Teams was added that helps with this problem. In Settings / Devices disable "Sync device buttons".

IMPORTANT: If it is disabled and it still doesn't work, enable the setting, and then disable.
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28 people found this answer helpful.
Tim 15 Reputation points

2023-05-30T16:44:28.2833333+00:00

This solution solved the problem for me! I use the Aftershokz OpenComms.

Kaycee Reineke 10 Reputation points Microsoft Employee

2023-05-31T18:37:45+00:00

This is the solution!

Eric Yoon 0 Reputation points

2023-06-08T07:39:28.44+00:00

This is the final, legitimate solution for all Aftershokz users! Now I am free from this problem!

Kevin Tarbell Work 0 Reputation points

2023-06-08T13:18:31.8766667+00:00

Thanks! Works like a charm

IT Joe 1 Reputation point

2023-06-20T18:05:55.69+00:00

This is the answer!!!! Have been dealing with this for far too long!

Will Kinsey 5 Reputation points

2023-06-21T08:30:41.47+00:00

This worked for me - massive help, thanks v much for pointing this out. I found it didn't work at first, even trying your instructions of enabling, disabling, enabling - but when i restarted teams with the setting disabled it was then fine when Teams restarted - so recommend a Teams restart if this doesn't work first time!

Jason Ladwig 40 Reputation points

2023-06-22T16:56:32.2666667+00:00

Our users, and myself, have confirmed that the beeping is no longer issue with teams after a recent update. This is true even if the sync device buttons option is on or off.

Kerrie Jarman 5 Reputation points

2023-06-26T02:29:32.9866667+00:00

This FINALLY works - just means you can't use the headphone buttons

Sandro Franchi 0 Reputation points

2023-07-04T12:04:14.35+00:00

This worked just perfectly with my Shokz OpenRun, but after a second try, as the original post recommends:

IMPORTANT: If it is disabled and still doesn't work, enable the setting and disable it.

Daniel De La Hoz 0 Reputation points

2023-07-07T14:31:31.3166667+00:00

This is the real solution with my aftershokz openmove, so helpful.....IMPORTANT: If it is disabled and still doesn't work, enable the setting and disable it.

Andrea De Simone 0 Reputation points

2023-07-12T12:49:56.64+00:00

Valery is my new hero. Biggest upvote ever.

It worked for Sennheiser hd50 wireless for me.

CJacoby 0 Reputation points

2023-07-27T15:53:13.5733333+00:00

Can you share the Teams Version? Mine does not have this setting...

Rudy 6 Reputation points

2023-09-12T08:05:33.74+00:00

@CJacoby
Microsoft Teams Version 1.6.00.24078 (64-bit) has the functionality.
It was last updated on 29-08-23.
It is on Windows 10 Enterprise 22H2.

Stephan Lindner 0 Reputation points

2023-09-19T08:11:01.6333333+00:00

This button ("Sync device buttons") does not exist in the current Teams version?

Billy Murray 5 Reputation points

2023-09-20T11:39:13.27+00:00

Finally. thanks for the advice
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Brian Goode 35 Reputation points

2023-02-16T18:25:46.8633333+00:00

Hi,

These settings in Teams work for me.
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7 people found this answer helpful.
AndrAia 135 Reputation points

2023-02-17T13:23:57.8033333+00:00

You're right, that works, as a work around, but doesn't solve the overall problem. I shouldn't have to use the onboard microphone. I often get up and walk around during meetings, it's why I have a wireless headset. So using the built in Mic isn't a long term solution (plus the noise cancelling is so much worse)

Steve Warner 5 Reputation points

2023-04-28T10:44:54.37+00:00

works but as others have said, not being able to use the headset is a limit.

Philip Veale 0 Reputation points

2023-06-08T15:10:05.78+00:00

I have found that since Output uses the Stereo (Hi Quality) Bluetooth audio profile but Input uses the Headset/TElecoms BT profile, in Teams, the Headset seems to be confused by using both profiles at the same time?

And thus I just disable the input device, or set the output device to be the Headset profile, and the mute-beeping no longer appears to be an issue.
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Jason Ladwig 40 Reputation points

2023-04-13T16:13:28.0733333+00:00
Only workarounds I have found that work (after contacting Aftershokz) now are:

Click mute button in teams > then hold the vol up & down buttons to turn mute off on headset (this leaves teams muted but headset tells you "mute off"). You have to repeat this every time you un-mute (you need to use the teams button to do this).

Use web Teams to join meetings. Bit of a pain when you have Teams desktop installed but just works right.

Use separate mic as mentioned above, but then why do I have a headset since headphones are cheaper.

Turn off telephony services as Mike Bibbey mentions but again, you need to use a different microphone then since your headset turns into just headphones. I have seen this beeping happen with other headsets as well randomly but in search of different headsets that don't have this issue since neither MS or AfterShokz seem to want to work to changing this behavior (other than making it always happen where it used to not always be an issue). I really like this product other than that, so sad this is a thing.
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6 people found this answer helpful.
Straetmans, Ivan 5 Reputation points

2023-04-21T09:01:56.14+00:00

Your first point did help; turn mute on in the app, than turn off shokz and turn shokz back on. Beep is gone

BeckyD 5 Reputation points

2023-05-11T14:34:18.9866667+00:00

This is the ONLY thing that finally stopped the incessant beeping while muted while using my bluetooth OpenComm by Shokz headset:

Fix 1: Headphone workaround

Put Teams on mute. This will cause you to hear beeping through your headphones.

Then, unmute the headphones by simultaneously pressing + and – buttons for 2 seconds.

You will get the “Mute Off” notification but will remain in mute.

Hopefully, you will not experience any more beeping.
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AndrAia 135 Reputation points

2023-02-17T13:57:59.9+00:00

This is not a solution, but another work around.

If you use the web app https://teams.microsoft.com it doesn't take over your microphone the same way the Windows app does. This is the workaround I'm using for now, as it's the only one that has really worked for me.

Also, there's an open thread on the Microsoft Feedback forums - feel free to throw your hat in there if you're so inclined, I did. https://feedbackportal.microsoft.com/feedback/idea/83697ca5-6d79-ec11-8d21-0022482779ae
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4 people found this answer helpful.
Nichole W 0 Reputation points

2023-04-17T15:06:15.6266667+00:00

this is the only thing that works for me. So irritating. And of course Microsoft's answer is "It's not OUR fault!"
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Syn 15 Reputation points

2023-04-13T17:53:17.61+00:00

Shokz support is fairly unhelpful. They point back to Teams for problem solving as Shokz does not offer any type of firmware update to their devices. I feel at this point this should be a software fix on the Teams side. I've used my Aftershokz Air headset for years before this became an issue. After a random Teams update sometime in 2022 the headset started the "Mute on" and beeping every few seconds, rendering the headset unusable. I purchased a newer OpenRun to see if the problem persisted, and it does the exact same thing. Luckily the headset was not purchased for use in Teams, but I wanted to see if the problem was still there. Also, as people have mentioned, the workarounds do not work for all devices. Holding the volume rockers was a temporary fix, but this stopped working after some time. Now holding the volume buttons together does nothing. Keep in mind the Shokz headset did not change during this time, as there are no firmware updates for the device. Disabling "Handsfree Telephony" in properties worked for a while, but the headset connected slower and the sound quality degraded noticeably. With the recent Teams update, if you deselect this option, your headset will not show up as a valid "Microphone" option. Also, the "Mute On" and beeping will come back. If you deselect this option while on a call, you will have the option to use the Shokz headset during the call, but you will not hear anything on the headset. The last thing I want to mention is if you do have an older Air unit like mine, be sure to unmute before turning off the headset. If you turn the headset off while the headset is "Muted", the mute beeping will persist EVEN AFTER TURNING OFF THE HEADSET. You will need to plug into a charging USB to deactivate it, or switch sources before you power off. This has drained my headset on numerous occasions.
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3 people found this answer helpful.
Jason Ladwig 40 Reputation points

2023-04-13T18:36:46.4833333+00:00

I have exact same experience, none of the work arounds work for all users with exception of using web teams...so far. Right now the vol up/down still works for me, but not coworker who got their headset on same order. But MS continues to blame mfg and visa versa so tired of that game in this industry. No profit I guess in trying to fix the experience I guess. The beeping after turning them off was an interesting one, took me a bit to figure out charging it would stop it as well. :)
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