I have been using New Teams for some time. A couple of weeks ago, it started returning the message "Your admin has restricted access to the new Teams" (in black text on a dark background, no less). I have set the following update policy for the tenant, but still get the message two days later: I was previously signed into multiple tenants, so I am not sure whether or not it is attempting to connect to the correct tenant. Where might I begin to investigate this? Is there a debug log somewhere? How can I find out which tenant it is trying and failing to access? How can I force it to connect to a specific tenant?

@Chris J According to your error message, it looks like your admin has set the permission for users to access new Teams client. To check if you could access this tenant, you could firstly try to switch to Classic Teams to see if you could login with no issue. Meanwhile, if you have set the update policy to users but it is not working, please try to remove new Teams for all users then start again. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hi, I've also been struggling with this and was missing the switch button to enable MS Teams Preview... These are the steps that solved the issue for me: Remove Teams for AllUsers Get-AppxPackage MSTeams -AllUsers |Remove-AppxPackage -AllUsers Download the .exe installer Open the Command Prompt as an Admin. At the prompt enter: ./teamsbootstrapper.exe -p A success or fail status displays. If you receive an error, learn more at Common HRESULT values .

Just got the Mac version of the preview, logged into all my tenants, closed and re-opened teams and bam, hit with this. No clue which tenant is enforcing it, I know it's not 2 of them as they're mine, but the other 2 are not. Not sure anyone has yet answered the question of where to look to find which tenant is enforcing this.

I had a similar issue, and was able to solve this using these steps: Delete the New Teams App. Make sure the Office Update Channel is set to Current Channel Preview and not to beta. Download the Teams App from the GIT - I was only able to get this to work when downloading an older version of the app and not the latest ( https://staticsint.teams.cdn.office.net/production-osx/23086.1300.1971.7984/MicrosoftTeams.pkg ) Install the application If you still didn't do it you will need to enable the preview via the three dots->about->public preview on your older version of Teams Switch to the New teams Update to the latest version of the New Teams app via the Office Updater

Hi. I experience the same result that Chris J have. We have a policy that approve the new client, this policy is assigned direct too some users. Users will then successfully install and start the new client but after to restartes we experiece exactly the same issue. The users are still able to open the classic teams.

Correct settings to allow New Teams ("admin has restricted access")

Chris J 61

I have been using New Teams for some time. A couple of weeks ago, it started returning the message "Your admin has restricted access to the new Teams" (in black text on a dark background, no less).

An image of a door with a red rope across the front, and the error message (in black on dark grey) "Your admin has restricted access to the new Teams"

I have set the following update policy for the tenant, but still get the message two days later:

Teams update policy Global: Teams preview features "On for everyone" and client setting "New teams as default"

I was previously signed into multiple tenants, so I am not sure whether or not it is attempting to connect to the correct tenant.

Where might I begin to investigate this?
Is there a debug log somewhere?
How can I find out which tenant it is trying and failing to access?
How can I force it to connect to a specific tenant?

Gabriele Petino 11 Reputation points

2023-08-17T06:51:16.51+00:00

Hi Chris,

it seems to me that a Global Admin in that tenant has restricted the possibility to create new 365 groups (and, by consequence, Teams creation is also restricted).

Check this MS article: https://learn.microsoft.com/en-us/microsoft-365/solutions/manage-creation-of-groups?view=o365-worldwide
Christian Smith 40 Reputation points

2023-10-13T13:40:13.9033333+00:00

Same problem
I'm a global admin
We only have 1 policy, which allows new teams

I log in once. it works fine- calls, messages, assignments all no issues
Log out, and log back in again..... it says Your admin has restricted access to the new Teams
I am the Global Admin and no I didnt!!

If I uninstall the new version, re-install, again, works first time, log out/reboot, it breaks and says Your admin has restricted access to the new Teams
Charlie Pickett 0 Reputation points

2023-11-21T08:00:58.27+00:00

Hitting the same issue - works fine the first time round, then says restricted (but not clear in which tenant).

Will just have to not restart for now
Keith Brown 15 Reputation points

2023-12-04T22:36:11.8166667+00:00

Have you tried removing the new teams under Apps and Features. This resolved the issue for me. Once the app is removed, try toggling from classic and it should reboot teams and launch the new Teams client.
rachel pardoe 5 Reputation points

2024-01-17T06:47:34.13+00:00

The new Teams App is not listed in my Apps (only the Classic Teams) so I can't remove it. Having initially been able to use the new Teams, I now repeatedly get this error message: Your admin has restricted access to the new Teams - while repeatedly inviting me to switch.. I agree with Opaque's comment below (Oct 2023) - what on earth is MS doing?? How can millions of users be struggling to resolve these problems with so little support? Please just put in the effort to make it all work. Thank you

Accepted answer

JimmyYang-MSFT 53,761 Reputation points Microsoft Vendor

2023-08-17T09:25:33.43+00:00

@Chris J

According to your error message, it looks like your admin has set the permission for users to access new Teams client. To check if you could access this tenant, you could firstly try to switch to Classic Teams to see if you could login with no issue.

Meanwhile, if you have set the update policy to users but it is not working, please try to remove new Teams for all users then start again.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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3 people found this answer helpful.
Chris J 61 Reputation points

2023-08-17T15:24:34.1466667+00:00

Hi @JimmyYang-MSFT

I am the admin. I can log in from Classic Teams without issue.

I have removed New Teams, but then I when I open Classic Teams I don't get the toggle to try New Teams.

JimmyYang-MSFT 53,761 Reputation points Microsoft Vendor

2023-08-24T02:10:12.86+00:00

@Chris J

Did this issue happen for all users in your organization?

If your account joined in several tenant, you should make sure each tenant has enabled the Teams update policy as you said above.

JimmyYang-MSFT 53,761 Reputation points Microsoft Vendor

2023-08-29T09:10:44.27+00:00

@Chris J

It has been a while, how is everything going?

If you have any update about this issue, please feel free to post back.

Chris J 61 Reputation points

2023-08-29T12:09:00.4+00:00

@JimmyYang-MSFT

Still didn't get the prompt to try New Teams, so in the end just went with re-installing it directly from a MSIX, and now it's working again.

Thanks for your help.

Michael Burns 10 Reputation points

2024-01-03T23:46:26.4733333+00:00

We recently re-enabled the new teams client. Created an AD group for Office Previews, created a targeted update policy and assigned it to that group.

Obviously it takes a while, I received the new client today. Clicked on it and got this exact issue. Closed the new client, closed the classic client, opened up classic and when presented with the option to switch, I took that - all working.

Gardner, John 0 Reputation points

2024-03-08T00:10:58.8366667+00:00

Has anyone figured this out yet? The accepted answer on this page is not an accepted answer to us admins who have confirmed the setting is set correctly.
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14 additional answers

Łukasz Weiss 30 Reputation points

2023-09-07T13:19:50.9366667+00:00
Hi,

I've also been struggling with this and was missing the switch button to enable MS Teams Preview...

These are the steps that solved the issue for me:

Remove Teams for AllUsers
Get-AppxPackage MSTeams -AllUsers |Remove-AppxPackage -AllUsers

Download the .exe installer

Open the Command Prompt as an Admin.

At the prompt enter: ./teamsbootstrapper.exe -p

A success or fail status displays. If you receive an error, learn more at Common HRESULT values.
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1 person found this answer helpful.

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James Collins 5 Reputation points

2023-09-15T14:45:44.77+00:00

Just got the Mac version of the preview, logged into all my tenants, closed and re-opened teams and bam, hit with this. No clue which tenant is enforcing it, I know it's not 2 of them as they're mine, but the other 2 are not.

Not sure anyone has yet answered the question of where to look to find which tenant is enforcing this.
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1 person found this answer helpful.
Cao Anh Vũ 0 Reputation points

2023-09-25T12:18:33.3933333+00:00

I successfully made it. Thank you so much ^^
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Assaf Shafran 10 Reputation points

2023-09-28T08:17:10.27+00:00
I had a similar issue, and was able to solve this using these steps:

Delete the New Teams App.

Make sure the Office Update Channel is set to Current Channel Preview and not to beta.

Download the Teams App from the GIT - I was only able to get this to work when downloading an older version of the app and not the latest (https://staticsint.teams.cdn.office.net/production-osx/23086.1300.1971.7984/MicrosoftTeams.pkg)

Install the application

If you still didn't do it you will need to enable the preview via the three dots->about->public preview on your older version of Teams

Switch to the New teams

Update to the latest version of the New Teams app via the Office Updater
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Anders Johansson 0 Reputation points

2023-09-28T07:56:52.7666667+00:00

Hi. I experience the same result that Chris J have. We have a policy that approve the new client, this policy is assigned direct too some users. Users will then successfully install and start the new client but after to restartes we experiece exactly the same issue. The users are still able to open the classic teams.
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Correct settings to allow New Teams ("admin has restricted access")

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