Correct settings to allow New Teams ("admin has restricted access")

Chris J 61 Reputation points
2023-08-16T18:49:47.8966667+00:00

I have been using New Teams for some time. A couple of weeks ago, it started returning the message "Your admin has restricted access to the new Teams" (in black text on a dark background, no less).

An image of a door with a red rope across the front, and the error message (in black on dark grey) "Your admin has restricted access to the new Teams"

I have set the following update policy for the tenant, but still get the message two days later:

Teams update policy Global: Teams preview features "On for everyone" and client setting "New teams as default"

I was previously signed into multiple tenants, so I am not sure whether or not it is attempting to connect to the correct tenant.

  • Where might I begin to investigate this?
  • Is there a debug log somewhere?
  • How can I find out which tenant it is trying and failing to access?
  • How can I force it to connect to a specific tenant?
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Accepted answer
  1. JimmyYang-MSFT 50,106 Reputation points Microsoft Vendor
    2023-08-17T09:25:33.43+00:00

    @Chris J

    According to your error message, it looks like your admin has set the permission for users to access new Teams client. To check if you could access this tenant, you could firstly try to switch to Classic Teams to see if you could login with no issue.

    Meanwhile, if you have set the update policy to users but it is not working, please try to remove new Teams for all users then start again.


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    3 people found this answer helpful.

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  1. Hugo Costelha 0 Reputation points
    2023-10-28T15:38:56.9866667+00:00

    It seems that this is a general problem, as it can also be seen here. I also haven't found a solution yet.

    Best regards,

    Hugo Costelha


  2. Keith Brown 15 Reputation points
    2023-12-04T22:29:10.11+00:00

    I had a similar issue, and was able to solve this using these steps:

    Located the New Teams app under Apps and Features

    Use the filter and search for Teams

    From the search box launch teams and toggle to new teams

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