Correct settings to allow New Teams ("admin has restricted access")

Question

I have been using New Teams for some time. A couple of weeks ago, it started returning the message "Your admin has restricted access to the new Teams" (in black text on a dark background, no less).

I have set the following update policy for the tenant, but still get the message two days later:

I was previously signed into multiple tenants, so I am not sure whether or not it is attempting to connect to the correct tenant.

• Where might I begin to investigate this?
• Is there a debug log somewhere?
• How can I find out which tenant it is trying and failing to access?
• How can I force it to connect to a specific tenant?

Answer 1

@Chris J

According to your error message, it looks like your admin has set the permission for users to access new Teams client. To check if you could access this tenant, you could firstly try to switch to Classic Teams to see if you could login with no issue.

Meanwhile, if you have set the update policy to users but it is not working, please try to remove new Teams for all users then start again.

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Answer 2

Funny....I have the same problem. Using Teams with multiple orgs; now this OLD version Assaf linked to working fine. However, once I get to "Update to the latest version of the New Teams app via the Office Updater! (Step 6) I get the "Admin has restricted access" message.

I am running macOS Sonoma on MacBook Pro M2. Anyone has any ideas what's happening and how I can solve? Deleted all cache files and went through these steps multiple times - but once I go to the latest version, it works fine until I restart Teams.

Answer 3

Thank you Carl, This pointed me towards the troublemaker on my system.

MacBook Pro 14-inch, 2021, MacOS Version 14.0 (23A344)
Microsoft Teams (work or school) Version 23272.2708.2452.9689

For me it is ~/Library/Containers/com.microsoft.teams2/Data/Library/Application\ Support/Microsoft/MSTeams/EBWebView/WV2Profile_tfw/Local\ Storage/leveldb/MANIFEST-000001

as soon as I close this abomination of an App, rm force this file, and restart it I get back to the profile selection screen and can login as if nothing happened. After closing it I have to repeat it.

rm -rf ~/Library/Containers/com.microsoft.teams2/Data/Library/Application\ Support/Microsoft/MSTeams/EBWebView/WV2Profile_tfw/Local\ Storage/leveldb/MANIFEST-000001

Answer 4

None of the solutions described here work in my case.

This app is so incredibly problematic/low quality that I don't understand why anyone uses it at all when there is so many better options. You get the feeling that the developers are making fun of users. It is broken in so many ways it would take hours to summarize all the issues. Is anyone testing this at all? Formally, maybe.

Answer 5

Same problem for me. I open up teams, log me in and it works. I click on "Quit" to close teams, open up new teams again and it shows the screenshot above. After logout and login it works again. So that is a bug that needs to be fixed.