I have a BSOD on Windows 10 2004 wpprecorder.sys

Alexandr Kobzev 1

I have a BSOD after last updates on Win 10 2004. BSOD is System thread exception not handled and wpprecorder.sys. It happens on few laptops and two PC with different hardware. System restore didn’t help.
System reboots after 3-5 minutes logon.
How we can resolve it?

cokutil 21 Reputation points

2020-10-24T17:36:18.63+00:00

I have the same issue in many machines and try to resolve.
I discover that the problem is with Intel® Management Engine (Intel® ME) driver and if you are conect to the internet the Windows update start to download updates and cause a BSOD. So do not conect to internet until you do the driver update.

The solution:

1 - Do not connect to internet!
2 - Reinstall Windows 10 if you can not boot anymore.
3 - Download the lastest Intel® Management Engine (Intel® ME) driver in another computer: https://downloadcenter.intel.com/download/28679/-Windows-8-1-Windows-10-Intel-?product=69368 and copy in a pendrive.
4 - Install the driver \ME_SW_1909.12.0.1236\Cons\MEI-Only Installer MSI\MEISetup.exe in the afected computer and restart Windows.
5 - Conect the internet
6 - Done.
tasojp 1 Reputation point

2020-10-28T19:06:31.403+00:00

Hello everyone.
I haved same problem.

And this error too.
ーc:\windows\system32\drivers\1394ohci.sys : access denied.

In my case, it was caused by software device.
I stopped it and sloved.

I tryed.

・Changed mouse port.
・Removed the latest patches.
・Run the compact.exe/u
・I set the clock manually.Because my environment is vpn.

The software device name is Microsoftgswavetablesync.

I hope it will be helpful.
I thought it was a common problem because everyone wrote it here.
Thank you.
Menard Martinez 11 Reputation points

2020-11-09T20:48:24.02+00:00

Cokutil-It is Working on my PC appreciated for best comment easy way to fix the the BSOD problem it try to reinstall window 10 with correct Version them Boom.. got it..

SIMPLE FOLLOW THE STEP YOU WILL GET GOOD RESULT FOR any BSOD problem..

Thank you so much men so save my day..
Ernie 11 Reputation points

2020-11-21T22:58:27.28+00:00

Was getting ready to pitch my laptop but thanks to your explanation I was to get it back up and running. Thanks!
Hugo Batista 6 Reputation points

2020-11-25T11:37:46.957+00:00

Sir, you helped me out a lot. This solution really worked. A big thank you. Definitely will share this solution around.
cokutil 21 Reputation points

2020-11-25T13:07:18.43+00:00

1 - Do not connect to internet!
2 - If you can not boot anymore, you can try press the power button and when the Windows logo apear, rapidilly force a shutdown by press and hold for 7 seconds the power button. Repeat the process until the logo apear with a message like repairing. This force Windows to uninstall the last Windows update.
Or reinstall Windows 10.
3 - Download the lastest Intel® Management Engine (Intel® ME) driver in another computer: https://downloadcenter.intel.com/download/28679/-Windows-8-1-Windows-10-Intel-?product=69368 and copy in a pendrive.
4 - Install the driver \ME_SW_1909.12.0.1236\Cons\MEI-Only Installer MSI\MEISetup.exe in the afected computer and restart Windows.
5 - Conect the internet
6 - Done.
JasonD 1 Reputation point

2021-01-14T16:13:00.717+00:00

I had this issue as well, however installing the latest driver only worked temporarily. It got to where it wouldn’t boot past the login screen before blue screening. I checked my bios and I was able to disable the management engine until next power cycle and I was able to complete my update and overcome this issue. Not all bios will have this ability but it’s worth a look for those still struggling after following the initial instructions.

21 answers

TisMyself 1 Reputation point

2020-10-27T22:21:15.09+00:00

Been following this and you guys are rocking it. I was too late and started to do a reload in with 32bit 2004 - it did not even get to finish the install before it BSOD.
Today I backloaded 32Bit 1909 and before going on-line loaded Update Manager by David Xanatos and disabled the auto updates. I searched for available updates and found that I could no longer find KB4579311 and KB4578968. These are two that last loaded on my clients system before blowing up. Can anyone else confirm that these now have been pulled? There is still a FlashPlayer update from 10/13 (KB4580325).
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John2020-30 11 Reputation points

2020-10-28T08:14:17.867+00:00

Hi TisMyself,

Not sure if these are pulled from the OS update panel, but you can still download them.

https://www.catalog.update.microsoft.com/Search.aspx?q=kb4579311
https://www.catalog.update.microsoft.com/Search.aspx?q=KB4578968

Any reason you need 32 bit? 64 bit is not affected.

Can you test the method on you 32 bit install (if it is still getting the BSOD) to remove the mouse device from settings and reboot with mouse in different USB port?

Can you use Update Manager by David Xanatos to disable the INTEL update that is suspected to be causing the BSOD??

Thanks.

TisMyself 1 Reputation point

2020-10-28T13:38:46.23+00:00

JJohn,
Update manager did not show them as available - but maybe that's not to be trusted.
32-bit is the only version I know that still support the 16-bit emulation. This client is running a legacy app that is basically DOS based 16-bit app. NTVDM feature is only visible under Legacy Components (Add remove programs, Windows Features, from the control panel) if running the 32-bit version.
This is my first time using the WuMgr by Xanatos so I'm not entirely confident in it; or in my skills with it. The waiting intel updates seemed to install. But who knows what will happen when I get them back to my client's site. Thank you for the reply.
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John2020-30 11 Reputation points

2020-10-29T09:09:13.573+00:00

Ok.
We have a number of 32 bit W10 machines as we used to have 16 bit software.

I stumbled accross the mouse periferals driver fix by accident and this method has fixed 7 pc's now.

At first we could not tell why it was that when I took the PC to my lab for testing they would be fixed within 1 restart no matter which fix I was trying to apply - It ended up being just the mouse we needed to uninstall / reinstall to get a mcanine to go without removing .

I suspect the periferals being lower level & required hardware it gets priority/automatic/plug&play installation and this clears the updares que somehow moving the INTEL update to the optional updates area (no longer queued up to be automatically installed.

Once the INTEL driver is out of the way the systems function normally.

I did look at WuMgr - Thanks for that. Looks good. I have no faulty systems left to test removing the Pending INTEL driver update.

Could you confirm if this works for you? :) (No one else has said if it works..)
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Moguera 11 Reputation points

2020-10-29T14:57:36.347+00:00

Precisely, how does one uninstall / reinstall the mouse?

John2020-30 11 Reputation points

2020-10-30T07:10:45.213+00:00

Settings > Devices > select device you are removing (your mouse) > click "Remove device" button.

Re-boot and plug mouse into different port.

PC should install the mouse again and then no more BSOD.

Moguera 11 Reputation points

2020-10-30T14:37:57.1+00:00

Thanks John202030-2978, my experience yesterday:

My Windows 10 Home 32bit (retail, not OEM) box connected to a Kensigton trackball. I moved it to where it was connected to a Microsoft Basic Optical Mouse to work on it. I did not connect to the Internet by simply not plugging that source into the RJ-45 port on the computer.

I was very surprised when this computer booted up without going into a BSOD. I did not uninstall the mouse driver, but the next day I plugged the Internet source cable into the computer's RJ-45 port, after leaving it running overnight, just to see what would happen. There was instant disk activity and a brief message displayed on the screen, new hardware found, Microsoft Basic Optical Mouse. However, the subsequent disk activity was far in excess of what one might expect from installing a mouse driver, implying something else was going on. Surprisingly, this machine has since not (knock on wood) reverted into an endless BSOD loop.

John2020-30 11 Reputation points

2020-10-30T23:06:11.947+00:00

Success!!

Thanks for confirming this works. seems to be removing the mouse that kicks things off. I am pleased for you that you have fixed you system.

You actually do not need to disconnect from the internet from my experience. I think once the mouse is removed on rebooting some updates could be installing in the background.

I too was totally suprised when my PC's stopped the BSOD loop from just removing and reinstalling the mouse device.
I think the update system gives priority to mouse and keyboard (and probably other system devices) over items that are not needed for the computer to be used.

The INTEL update that appears to be causing the BSOD might now be in your optional updates area click: Settings > Update & Security> View optional updates. I took the risk and installed it from there but it is up to you if you feel the need to risk installing it in case BSOD returns.

John

Achim 1 Reputation point

2020-10-31T18:01:27.743+00:00

Hi.
For me, it did not work. I have a Logitech wireless keyboard and mouse, so I moved the HID USB dongle to another port. Rebooted, waited for the mouse being reinstalled, ok. Put network cable back ... BSOD :-(.
So the machine still just works with no internet. However, turning off updates seems to help (temporarily).

Moguera 11 Reputation points

2020-11-01T05:41:15.453+00:00

Have you tried replacing your Logitech keyboard/mouse with those by a different manufacturer? Replacing my Kensington trackball with an inexpensive Microsoft Basic Optical Mouse did the trick for me. Had that not worked, my fallback plan would have been to rollback the updates and install the Intel driver as described elsewhere in this thread.
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John2020-30 11 Reputation points

2020-11-01T12:25:44.31+00:00

try uninstall last 3 updates first through control panel.
Uninstall the last 3 windows updates "KB4579311", "KB4578968" and "Flash player update" by navigating to Control panel>Programs and Features>View installed updates - Must be uninstalled by the old win 7 "Control Panel" method
Remove mouse driver via metro settings - Settings > Devices > select device you are removing (your mouse) > click "Remove device" button.
Re-boot (windows key and arrows if required) and plug mouse into different port.
PC should install the mouse again.
There should be no more BSOD.
The system should automatically download and install the previously uninstalled updates "KB4579311", "KB4578968" and "Flash player update".
If not you can now go into windows update to initiate the updates removed at the start. The intel update will now be in the optional updates area.
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jmc 1 Reputation point

2020-11-23T17:50:40.11+00:00

Has the same problem with a new computer, installing the last IME allow me to deactivate the Intel IME interface entry in the system section of the device manager. As soon as it is deactivate everything run fluently.

Hope there will be a fix soon from Intel or Microsoft, because i am a bit nervous to deliver those computers to my customers who needs Windows 10 32bits !
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ROSU OVIDIU MIHAI 1 Reputation point

2021-01-12T17:43:53.043+00:00
BUT THE MOST IMPORTANT!!!

The BIOS / FIRMWARE of the sistem MUST up to date to the last version. After 2 days of failed attempts with various IME driver installation combinations, only after I updated the BIOS, the BSOD disappeared completly. There is a connection between BIOS and Intel® Management Engine.

Steps to follow, in order:

Create bootable usb stick of windows 10 32-bit installation with Media Creation Tool.

Remove LAN RJ-45 connector from NIC.

Install windows 10 32 bit.

After installation done, update BIOS firmware (download only from vendor official webpage).

Install Intel ME driver.

Reboot sistem.

Plug-in LAN RJ-45 connector back, to reestablish connection to internet.

Feel free to make all sistem updates. No BSOD anymore!

Best regards,

Ovidiu ROSU
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I have a BSOD on Windows 10 2004 wpprecorder.sys

21 answers