I have a BSOD on Windows 10 2004 wpprecorder.sys

Alexandr Kobzev 1

I have a BSOD after last updates on Win 10 2004. BSOD is System thread exception not handled and wpprecorder.sys. It happens on few laptops and two PC with different hardware. System restore didn’t help.
System reboots after 3-5 minutes logon.
How we can resolve it?

cokutil 21 Reputation points

2020-10-24T17:36:18.63+00:00

I have the same issue in many machines and try to resolve.
I discover that the problem is with Intel® Management Engine (Intel® ME) driver and if you are conect to the internet the Windows update start to download updates and cause a BSOD. So do not conect to internet until you do the driver update.

The solution:

1 - Do not connect to internet!
2 - Reinstall Windows 10 if you can not boot anymore.
3 - Download the lastest Intel® Management Engine (Intel® ME) driver in another computer: https://downloadcenter.intel.com/download/28679/-Windows-8-1-Windows-10-Intel-?product=69368 and copy in a pendrive.
4 - Install the driver \ME_SW_1909.12.0.1236\Cons\MEI-Only Installer MSI\MEISetup.exe in the afected computer and restart Windows.
5 - Conect the internet
6 - Done.
tasojp 1 Reputation point

2020-10-28T19:06:31.403+00:00

Hello everyone.
I haved same problem.

And this error too.
ーc:\windows\system32\drivers\1394ohci.sys : access denied.

In my case, it was caused by software device.
I stopped it and sloved.

I tryed.

・Changed mouse port.
・Removed the latest patches.
・Run the compact.exe/u
・I set the clock manually.Because my environment is vpn.

The software device name is Microsoftgswavetablesync.

I hope it will be helpful.
I thought it was a common problem because everyone wrote it here.
Thank you.
Menard Martinez 11 Reputation points

2020-11-09T20:48:24.02+00:00

Cokutil-It is Working on my PC appreciated for best comment easy way to fix the the BSOD problem it try to reinstall window 10 with correct Version them Boom.. got it..

SIMPLE FOLLOW THE STEP YOU WILL GET GOOD RESULT FOR any BSOD problem..

Thank you so much men so save my day..
Ernie 11 Reputation points

2020-11-21T22:58:27.28+00:00

Was getting ready to pitch my laptop but thanks to your explanation I was to get it back up and running. Thanks!
Hugo Batista 6 Reputation points

2020-11-25T11:37:46.957+00:00

Sir, you helped me out a lot. This solution really worked. A big thank you. Definitely will share this solution around.
cokutil 21 Reputation points

2020-11-25T13:07:18.43+00:00

1 - Do not connect to internet!
2 - If you can not boot anymore, you can try press the power button and when the Windows logo apear, rapidilly force a shutdown by press and hold for 7 seconds the power button. Repeat the process until the logo apear with a message like repairing. This force Windows to uninstall the last Windows update.
Or reinstall Windows 10.
3 - Download the lastest Intel® Management Engine (Intel® ME) driver in another computer: https://downloadcenter.intel.com/download/28679/-Windows-8-1-Windows-10-Intel-?product=69368 and copy in a pendrive.
4 - Install the driver \ME_SW_1909.12.0.1236\Cons\MEI-Only Installer MSI\MEISetup.exe in the afected computer and restart Windows.
5 - Conect the internet
6 - Done.
JasonD 1 Reputation point

2021-01-14T16:13:00.717+00:00

I had this issue as well, however installing the latest driver only worked temporarily. It got to where it wouldn’t boot past the login screen before blue screening. I checked my bios and I was able to disable the management engine until next power cycle and I was able to complete my update and overcome this issue. Not all bios will have this ability but it’s worth a look for those still struggling after following the initial instructions.

21 answers

bruno draulans 1 Reputation point

2021-09-11T10:08:53.3+00:00

I also had the blue screen of death on a computer of a customer of mine.
It was build with windows 10 versien 1909 32 bit and has specific software that only runs on 32bit.
So, reinstall is no option..

I have read many forums but non worked.
Finaly, i managed to update to latest version via this way:

Used hardware: 2 extra drives for cloning and installation system.

I removed the original disk to keep the original system untouched.
I made a clone and worked with it, to find a solution.
Wpprecorder.sys is accociated with "Intel Management Engine Interface" (IMEI after this).
There are different version of this.
To know where the problem is (hardware or software), I installed a clean Windows 10 1909 32bit.
After install, i tryed to upgrade to latest version (today version 21h1) and this worked.
So, the problem is software related because i did not alter anything on the hardware (like Bios upgrade, etc).

In the clean install, the IMEI has version 1815.12.0.2021.

I went back to the 1909 clone and did an inplace-repair install with 1909.
Then i removed the IMEI-device and rebooted.
I downloaded the IMEI 1815.12.0.2021 and installed it and set it as running (you can have different versions installed on the system after updates).

I did a restart and checked the running version. (must be version 1815.12.0.2021 in my case).

Then I started the updatetool (not the mediacreation tool), witch will install the latest version.
After crossing my fingers, the upgrade worked and my customer can use the computer without lost of data and with a updated system.

For later systems (2004, 20h2,...) I guess you can work on the same principle.
Clone your system, do a clean install to check the version of IMEI and install that same version on your clone after a inplace-install of your version.

P.S.: In my case, i used 2 extra disks, one for clone and one for new install.
The new install can also be done on a virtual machine.

After the succesful upgrade, you can clone the fixed system to the original drive again or leave it on that disk if the original disk is HHD and the new SSD. Your system wil be faster then.

I hope this will help you.
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I have a BSOD on Windows 10 2004 wpprecorder.sys

21 answers