I have a BSOD on Windows 10 2004 wpprecorder.sys

Alexandr Kobzev 1 Reputation point

I have a BSOD after last updates on Win 10 2004. BSOD is System thread exception not handled and wpprecorder.sys. It happens on few laptops and two PC with different hardware. System restore didn’t help.
System reboots after 3-5 minutes logon.
How we can resolve it?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. bruno draulans 1 Reputation point

    I also had the blue screen of death on a computer of a customer of mine.
    It was build with windows 10 versien 1909 32 bit and has specific software that only runs on 32bit.
    So, reinstall is no option..

    I have read many forums but non worked.
    Finaly, i managed to update to latest version via this way:

    Used hardware: 2 extra drives for cloning and installation system.

    I removed the original disk to keep the original system untouched.
    I made a clone and worked with it, to find a solution.
    Wpprecorder.sys is accociated with "Intel Management Engine Interface" (IMEI after this).
    There are different version of this.
    To know where the problem is (hardware or software), I installed a clean Windows 10 1909 32bit.
    After install, i tryed to upgrade to latest version (today version 21h1) and this worked.
    So, the problem is software related because i did not alter anything on the hardware (like Bios upgrade, etc).

    In the clean install, the IMEI has version 1815.12.0.2021.

    I went back to the 1909 clone and did an inplace-repair install with 1909.
    Then i removed the IMEI-device and rebooted.
    I downloaded the IMEI 1815.12.0.2021 and installed it and set it as running (you can have different versions installed on the system after updates).

    I did a restart and checked the running version. (must be version 1815.12.0.2021 in my case).

    Then I started the updatetool (not the mediacreation tool), witch will install the latest version.
    After crossing my fingers, the upgrade worked and my customer can use the computer without lost of data and with a updated system.

    For later systems (2004, 20h2,...) I guess you can work on the same principle.
    Clone your system, do a clean install to check the version of IMEI and install that same version on your clone after a inplace-install of your version.

    P.S.: In my case, i used 2 extra disks, one for clone and one for new install.
    The new install can also be done on a virtual machine.

    After the succesful upgrade, you can clone the fixed system to the original drive again or leave it on that disk if the original disk is HHD and the new SSD. Your system wil be faster then.

    I hope this will help you.

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