Error code :80180006

Chadi Boustani 200

Hello Everyone. Trying to enroll devices with microsoft intune using company portal. When trying to sign in receiving error code :80180006 Server message: Unknown error code 0x80180006 Environment is WIN 10 pro 22H2: build 19045. Any advice on how to fix? Thanks

Ginette Hughes 45 Reputation points

2024-01-11T18:44:53.6933333+00:00

I am having the same issue, and also my user account and all folders in it have been hidden.
Sam Huff 80 Reputation points

2024-01-12T13:21:41.9933333+00:00

I am getting the same error message. This happened to two different users, employee that has been with us for about year switching to a laptop running Windows 11 Pro, 10.0.22621 and a brand new employee with a brand new laptop, running Windows 11 Pro, 10.0.22631. This happens when they sign into anything that requires a work/school account. After they use their MS Authenticator app to authenticate, they are asked if they want to register their device with the company policy. After about 30 seconds or so they get this message. I have tried the steps above with no success.
05453900 5 Reputation points

2024-01-12T13:26:43.4166667+00:00

Check your internet connection. Update your Company Portal app. Clear the app cache or reinstall it. Give your device a reboot. Double-check time and date settings. Make sure Windows 10 Pro is up to date. Verify Intune service status. Check Event Viewer for more details. If the hiccup persists, reach out to Microsoft Support.
Jason 45 Reputation points

2024-01-12T13:45:35.8733333+00:00

Also receiving the same error. Been happening for the past 3 days. Not using Intune though, just Entra. Tried on multiple devices on multiple networks with multiple users. Always returning the same error as posted above. Entra Device logs show the device being added, registered and then immediately deleted. Event Viewer always has the following errors: Error 52 MDM Enroll: Server Returned Fault/Code/Subcode/Value=(a:InternalServiceFault) Fault/Reason/Text=(Sorry, something went wrong. Please try again. Call ID: <removed>.). Error 11 MDM Enroll: Failed to receive or parse certificate enroll response. Result: (Unknown Win32 Error code: 0x80180006). Error 71 MDM Enroll: Failed (Unknown Win32 Error code: 0x80180006)
Sam Huff 80 Reputation points

2024-01-12T13:58:47.0533333+00:00

I can confirm with Jason's comment I see the same thing happening in our logs as well.
Matthew Grant 60 Reputation points

2024-01-12T17:13:05.2333333+00:00

I am also receiving this same error code attempting to run intune on new laptops for our users. I'm thankful to know that my company is not alone in this issue. We had a seamless deployment up until this error. It's affected both registering intune as well as attempting to sign into any office suite if we attempted to work around the intune issue.
Timothy Conard 30 Reputation points

2024-01-12T18:09:59.7066667+00:00

Happening for my company as well, for the past 3 days. We use Intune for mobile phones, but not for laptops. Confirmed with 3 test users on 3 different computers.
JC 15 Reputation points

2024-01-12T20:19:02.25+00:00

Same exact issue here as well across multiple tenants. I know Microsoft reported some issues this morning. I'm wondering if this is part of the outage.
Christian Jackson 25 Reputation points

2024-01-12T20:32:09.84+00:00

Same thing happening at my job. Multiple brand new laptops that I cannot sign in to register office with. Also tried on a few desktops that we have setup around here under new profiles and receive the same issue. Becoming a big problem.
Convivial 10 Reputation points

2024-01-15T09:58:25.6366667+00:00

I have the same issue and can confirme Jason`s comment. It stated the 10 january for me too.
Tugay Kaya 10 Reputation points

2024-01-15T19:24:08+00:00

I have the exact same errorcode when enrolling a devices. It is very time consuming for us.
Jet Letters 10 Reputation points

2024-01-16T06:04:49.29+00:00

Having the same issue from 15th - 16th Jan I have tried this across different tenants. 2 failed with the same 80180006 errors and 1 worked. We are not using this for Intune enrollment, only just to use SSO and link the account to Windows for easy sign in for users. Microsoft support has been useless so far.
Ricardo Oliveira da Silva 1 Reputation point

2024-01-16T21:32:15.44+00:00

I got the same error message here, in a computer (desktop) at the office, connected to the network, and of course joined on a domain. It was not running Office products. I reviewed everything on user account and it was fine. I just disconnected the Work or School account and everything is working now. This computer was working fine with that Work or School account, now looks like it does not need it anymore. No Work or School account is needed.

I would say to you to disconnect Work or Shool account and try again. Please, let me know if that works. Thanks. Ricardo.
JM Lapointe 5 Reputation points

2024-01-17T17:07:57.3433333+00:00

Same here since the 15th. Exact same error messages and behavior. For now only a fiew users affected in our organization. I'm on the IT team and I myself am affected by this problem. It wasen't clear to me up until reading all of your posts what was causing this. But now it looks it is on MS's side. Hope it is resolved soon.
David Turner 66 Reputation points

2024-01-18T13:27:55.2033333+00:00

Same here, added then unregistered
Matthew Hankel 10 Reputation points

2024-01-18T22:01:14.61+00:00

I have been having the exact same issue with the exact same error code. It works fine as others have said if you uncheck allow organization to manage my device, but then you have to individually sign into every app, and also it doesn't register with entra at that point. I noticed it started on Wednesday the 10th for me, and prior to then never had this issue. I tried on 5 different devices, I created test accounts and all had the same issue, even on different internet connections. I tried workarounds from online and nothing worked. I am glad to see this is not just me.
Greg Hartman 0 Reputation points

2024-02-05T14:41:08.4566667+00:00

I had a similar issue, turns out the account I was using was not configured as Local Admin. Rookie mistake, I know. However, it did not save my config for the account for some reason and when I tried adding it to Entra, I got this message. In short, confirm the account you are using is a local Admin
Chad Brown 0 Reputation points

2024-02-05T18:07:55.2866667+00:00

Hi All, I finally got a decent tech from Microsoft to explain. What's gone unnoticed is the WIP/MAM section got changed in January. The suggestion is to set the scope to NONE because it was confirmed to me that the old WIP application policy will get processed in the MDM scope. We intend to test this further.

OLD:

NEW:

22 answers

rbish 81 Reputation points

2024-01-19T23:52:02.19+00:00

We submitted ticket to MS for this issue and we were told that we need to totally turn off WIP, leaving only MDM on within Entra.

Go to your entra home page, and open the "Mobility..." Service by searching for it in the top - should show up as "Mobility (MDM and WIP)"
Or you can just open this direct shortcut to that spot: https://entra.microsoft.com/#view/Microsoft_AAD_IAM/MdmList.ReactView Now open "Microsoft Intune", and ensure the top "MDM" function is set to "ALL" and that the bottom section for "WIP" is set to "None".
We are still trying to verify if this actually fixes the issue for everybody without breaking anything for anybody else, but that is what MS suport told us to do.
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14 people found this answer helpful.
Muhammad Qasim Amod 0 Reputation points

2024-01-20T19:59:28.4433333+00:00

This worked for me

SM 0 Reputation points

2024-01-24T04:55:16.4666667+00:00

This working for me as well, thank you

Leslie Stroobant 0 Reputation points

2024-01-24T10:47:06.2566667+00:00

Worked instantly, thanks for taking the time to post this here!

Rob McGregor 5 Reputation points

2024-01-27T03:10:51.0733333+00:00

Is this working for everyone, or are people still unable to connect (error code: 80180006) following setting WIP to None (rbish's solution)?

Ahmed Emad 0 Reputation points

2024-01-29T11:59:58.7366667+00:00

I still have the same issue

Amanda Semmelmann 0 Reputation points

2024-02-02T18:19:57.0766667+00:00

Doesn't work for me. "Creating new WIP without enrollment policies (WIP-ME) is no longer supported. For more information, see Windows Information Protection"

03226511 0 Reputation points

2024-02-07T02:41:21.26+00:00

Thank you so much, this worked for me.

Jimothy 1 Reputation point

2024-02-07T16:11:33.6566667+00:00

This worked but if you get the error and then make the change, you will need to restart the computer again. After making the change through Entra and restarting the computer it connected up without an error. Thanks for sharing the solution!

Kevin B 5 Reputation points

2024-02-14T17:08:59.3433333+00:00

It's probably because WIP is going away...
https://techcommunity.microsoft.com/t5/windows-it-pro-blog/announcing-the-sunset-of-windows-information-protection-wip/ba-p/3579282

Adrian Schram 0 Reputation points

2024-02-21T14:40:30.83+00:00

When I open your link there's nothing in there.
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Matthew Grant 60 Reputation points

2024-01-12T22:59:52.4933333+00:00
Found an odd workaround for the moment to this issue.

under search> Manage your account>access work or school> Enroll only in device management. Then add accounts as normal. Restart

Then under company portal register user as normal, however uncheck "allow company to manage your device" . Where it normally throws the 80006 error it will complete as normal. Then I was able to use bitlocker, save the key to azure and intune admin showed device registered
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9 people found this answer helpful.
Karim Aly 0 Reputation points

2024-01-19T09:05:05.5166667+00:00

@matthew please clarify, where exactly I have to search?

Matthew Grant 60 Reputation points

2024-01-19T16:27:45.25+00:00

Under the search bar, please type "Manage your account", then when that screen comes up, then choose "access work or school", then choose "enroll only in device management"

Anonymous

2024-01-23T08:08:44.5166667+00:00

Not for us. It's also difficult to know whether / how the Entra enrolment option is relevant / should be selected.
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Koushik Barua 45 Reputation points

2024-01-19T11:50:18.2666667+00:00

Found a solution that effectively addressed the issue in our environment. The key was adjusting the MAM user scope settings. Initially, the MAM user scope was set to 'All users,' which usually gives priority to the Company Portal enrolment MAM over the MDM. By changing this setting to 'None,' I was able to resolve the conflict.

https://learn.microsoft.com/en-us/windows/client-management/mdm-diagnose-enrollment
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8 people found this answer helpful.
Jason 45 Reputation points

2024-01-19T13:51:44.8033333+00:00

~~Did not resolve our issue in our environment.~~ edit...i guess i didn't give it enough time. This did fix our error messages when connecting to work/school. Thanks!

Timothy Conard 30 Reputation points

2024-01-19T15:16:17.1666667+00:00

I previously attempted (last week) to set MAM and MDM to None, but it did not impact the problem we're having.

Koushik Barua 45 Reputation points

2024-01-19T17:04:23.2966667+00:00

I think you need at least MDM applied to some or All users to allow devices to enroll into your tenant. Also, I would check whether autoenrollment settings properly configured under Microsoft Intune instead of Microsoft Intune Enrollment.

Koushik Barua 45 Reputation points

2024-01-19T17:06:37.2366667+00:00

Additionally, I would also recommend checking Windows Hello for Business configuration set in your tenant.

Anonymous

2024-01-23T08:09:09.92+00:00

Tried this too. Nada. Computer says no.

Raunak Basnet 0 Reputation points

2024-02-06T07:01:30.4666667+00:00

Is MAM changed to WIP ,I can see only MAM and Wip Not MAM and MDM, or is it different? Because I can see some different settings in WIP
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Anonymous

2024-01-23T04:49:21.38+00:00

This is beyond a joke. I’m having a total meltdown over this grotesque issue. No comms from Support or solutions that actually work. Has rendered devices beyond the initial one that had issues without access to apps and files.
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5 people found this answer helpful.
Rob McGregor 5 Reputation points

2024-01-27T03:08:10.2966667+00:00

We are in the same situation, company offline.
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Graham Smith 20 Reputation points

2024-01-15T13:58:31.2433333+00:00

I had exactly the same error message with Windows 11. I can't get a screenshot anymore however what worked for me was NOT registering by supplying an email address to the text box that is initially presented, but rather by clicking a link towards the bottom of the dialog box that was something like "connect to Microsoft Entra" (not exact words but similar). All working fine after registering via that link.
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4 people found this answer helpful.
David Turner 66 Reputation points

2024-01-15T21:58:24.1633333+00:00

Graham, this did work for me thanks.
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Error code :80180006

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