Issue with Outlook Printing Office 365 white space on top starting from second page

Yousuf Ali 36

We are deploying Office 365 at our firm, and one of the issues we are dealing with is that when we print a multi page email, starting from second page there is huge space at the top of page, first page prints fine. We have the exact same setting for Outlook 2010 and it prints fine. Has anyone seen this problem?

Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2020-12-24T05:30:48.857+00:00

Due to the issue is related to Outlook client, I added the Outlook tag to solve your issue better, thanks for your understanding.
Monton, Virg 81 Reputation points

2021-01-11T22:46:08.087+00:00

I have the same concern as above. Please advise how to resolve this issue. Thanks.

Accepted answer

Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2021-02-09T09:38:28.783+00:00

Hi all,

According to my research, this issue has been resolved on Outlook 365 version 2101 (build 13628.20274)--Current channel, so it is recommended that you switch to the current channel and update the Outlook version for your normal use.

Let's look forward to the future updates released in the monthly channel, I will continue to monitor them, and if there are any updates, I would post back. Also welcome other users who has any updates post here :)
Please sign in to rate this answer.
Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2021-02-18T06:49:07.943+00:00

Hi all,

Here is an update for this issue, I found it could work normally in the latest update of Outlook 365 in Monthly channel:

I’m posting here just in case anyone has any questions about it.

Monton, Virg 81 Reputation points

2021-02-18T14:37:41.003+00:00

@Jade Liang-MSFT - please consider this case close after doing an Outlook update, all works fine now. Cheers.

Yousuf Ali 36 Reputation points

2021-02-18T16:19:55.417+00:00

Yes I confirmed the problem has been resolved with the new version. Thank You!

Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2021-02-23T06:59:40.12+00:00

Hi @Yousuf Ali ,
Glad to see your issue has been resolved. Considering there are many posts here, it's recommended to mark the solution to anwer, which would make it easier for others with similar questions in our forum to find answers.
Thanks for your understanding.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

13 additional answers

Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2021-02-04T09:02:57.383+00:00

Hi all,
Sorry for delay.
Considering there are many users who are facing with this issue, I have tried to change my version of Outlook client for testing.
I'm still researching for it and if I have any update, I would post back here.
Please sign in to rate this answer.

1 person found this answer helpful.
Vagos 1 Reputation point

2021-02-04T09:12:21.493+00:00

Hi @Jade Liang-MSFT

thank you for the reply.

We are also trying with many different versions, it seems that the problem started with at least version 2011 Build 13426.20526.

Please find a fix as soon as possible, we have hundreds of colleagues right now facing this annoying issue.
Is there a quick way we can notify Microsoft for this?

Best regards

Antonio Tudela 76 Reputation points

2021-02-04T09:37:48.81+00:00

Hi All,

I am afraid that the issue is not affecting only version 2011. I tested it on version 2010 (Build 13328.20478) with same results.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2020-12-24T05:28:08.603+00:00

Hi @Yousuf Ali ,
Did this issue occurred on all multi page email or just a specific message?
Could you see the huge space in print-preview before you print it? And did the printed messages lose anything other than space?

If you could also see the huge space when you preview it, the issue may be related to your message, and it's suggested to change the format of messages or your printing options to check if the issue has any difference.

If that's invalid or the issue actually occurred on all messages, as I know, the corrupted outlook print file may also cause the message couldn't be printed normally, please try to rename your Outlprnt file(C:\Users\Username\AppData\Roaming\Microsoft\Outlook) to reset your print setting in Outlook to check if the issue still exists.

If your issue has any update, please feel free to post back.

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.
Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2020-12-29T08:04:20.98+00:00

Hi @Yousuf Ali ,
Does this issue have any updates? If it has been resolved, please click "Accept as answer" to mark useful post or share your solution, your action would benefit others who have similar issues. If you have any questions or need further assistance, please feel free to post back. Thanks!

Yousuf Ali 36 Reputation points

2021-01-11T14:58:26.353+00:00

Sorry for the late reply. I have already tried this suggestion but it didn't make a difference by deleting the OutlPrnt file.

Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2021-01-13T05:41:10.177+00:00

Thanks for your update and I'm still researching for your issue.
Did it only occurr on Outlook client? Could other Office client print normally(Word, Onenote or others)?
In the point of Outlook, what's the version of you Outlook 365(File>Office account> About Outlook), please ensure that you have updated to the latest version of Outlook.

Also, in order to avoid the interference of printer driver, it's also suggested to check and update the driver to test if the issue has any difference.
If the issue still exists, please provide me with more information and test results about your issue.

Yousuf Ali 36 Reputation points

2021-01-21T22:18:53.973+00:00

The version for outlook client is Version 2011 (Build 13246.20526.Click-to-Run). In my opinion this is does not look like an issue with a particular printer driver. You can see the problem with every printer in the print preview. We have like a dozen printers we have tried already. Sorry I forgot to mention the issue only happens in outlook.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
Antonio Tudela 76 Reputation points

2021-01-11T10:36:29.993+00:00

We have the same issue in our org. Problem only appear in Outlook client from Windows, In MacOS version it works fine and if you use the OWA from https.//office.com too. Seems to be, second and progressive pages have the same blank size that the header in the first page.

Someone with he same issue?
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
Monton, Virg 81 Reputation points

2021-01-11T22:44:22.397+00:00

@Jade Liang-MSFT
I have the same issue. Please advise how to resolve this problem. I also followed your advice earlier to rename the "Outlprnt file", but nothing happened.
Please sign in to rate this answer.
Jade Liang-MSFT 9,981 Reputation points Microsoft Employee

2021-01-13T05:44:11.273+00:00

Welcome to our forum.
I have updated my reply above, it's also suggested to check your version of Outlook and check if the issue is related to your printer driver.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Issue with Outlook Printing Office 365 white space on top starting from second page

13 additional answers

Your answer