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Unable to update Account email address

Email I used to open my Microsoft 365 Home account is no longer valid. When i try to edit to my current email, it says the address is in use and to choose another one. I don't know what to do.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-18T20:12:20.13+00:00
Leslie Ludlam 0 Reputation points
answered 2026-08-18T20:12:35.4433333+00:00

AI answer

2 answers

Sound is very garbled

my audio is garbled and not good listening experience.

Windows for home | Windows 11 | Devices and drivers
asked 2026-08-18T19:35:28.6966667+00:00
Dennis James 0 Reputation points
answered 2026-08-18T20:11:20.5133333+00:00
Ferdinand Nanalig 32,475 Reputation points Independent Advisor
3 answers

Is there any way to fix Windows Defender Threat Service from crashing?

Hello everyone, This morning I've been dealing with Windows Defender trying to scan my laptop for viruses after downloading a dataset on an academic project of my master's. While scanning, I got the following error message, I am in fear of getting a…

Microsoft Security | Microsoft Defender | Other
asked 2026-08-18T09:30:11.9833333+00:00
Joanne 30 Reputation points
edited a comment 2026-08-18T20:11:15.73+00:00
SJLCJL 0 Reputation points
1 answer

billing info wont save

trying to install MS 365 product key, cant get beyond billing info, wont save it and keeps me in a loop.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-18T20:10:05.5633333+00:00
Erik King 0 Reputation points
answered 2026-08-18T20:10:21.8633333+00:00

AI answer

1 answer

Gostaria de conseguir logar em minha conta corporativa

Não tenho mais acesso ao meu celular antigo onde estava cadastrada a conta visto que meu celular acabou queimando. Agora que tento adicionar a conta no meu novo celular diz que preciso do código para usá-la, contudo, visto o ocorrido não consigo receber…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-18T19:38:56.56+00:00
Eduardo Silva 0 Reputation points
commented 2026-08-18T20:09:54.9133333+00:00
Eduardo Silva 0 Reputation points
1 answer

Office 365 Outlook repair Upgraded to New Outlook

My outlook 365 was broken so I ran an online repair. It upgraded me to New Outlook which I did not want. How to I return to the previous version of Outlook?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-08-18T20:09:22.1266667+00:00
Sherrie Ihlenfeldt 0 Reputation points
answered 2026-08-18T20:09:36.07+00:00

AI answer

2 answers

importing contacts

New Outlook has Contacts but cannot send & receive while Outlook Classic can send & receive but has no contacts - How do I import contacts into Outlook classic?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-08-15T16:33:04.0733333+00:00
Ric Fredricks 0 Reputation points
commented 2026-08-18T20:09:13.6066667+00:00
Jayden-P 1,585 Reputation points Independent Advisor
0 answers

ACS Email: custom-domain mail silently dropped by iCloud; Azure-managed domain delivers to the same recipient

Email sent via Azure Communication Services to Apple-hosted recipients (@icloud.com) is accepted and then silently discarded — never delivered, never bounced — when the From domain is one of our verified custom domains. The identical message to the same…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,758 questions
asked 2026-08-03T02:04:01.1366667+00:00
Jeff Reed 0 Reputation points
edited a comment 2026-08-18T20:09:05.8433333+00:00
TP 162K Reputation points Volunteer Moderator
2 answers

When Printing WORD template doc - its BLANK

I am trying to print a calendar I made with a WORD template using Microsoft 365 Personal. When I click File and Print, it creates a PDF of the document but its blank. If I use the APPLE File and Print, the preview is blank. What am I doing wrong? I…

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-08-18T19:16:46.5566667+00:00
Peg Porpeglia 0 Reputation points
answered 2026-08-18T20:08:40.88+00:00
Bob Jones AKA CyberTaz MVP 437.4K Reputation points
1 answer

Apply new device coupon to established account

New device has "up to 3-months free. Account doesn't accept activation code. How to contact Billing?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-18T20:07:42.84+00:00
Donna F 0 Reputation points
answered 2026-08-18T20:07:56.9366667+00:00

AI answer

1 answer

Can’t access to authentificator on my older phone - so I can’t connect to some personal accounts

I changed my phone, on which I had authentificator. Authentificator wasn’t on my iCloud saving so now when I want to reconnect my new phone of - for example - instagram, they ask me for the double authentication thanks to authentificator but I have no…

Microsoft Security | Microsoft Authenticator
asked 2026-08-18T20:06:54.1833333+00:00
Anna Vaz 0 Reputation points
answered 2026-08-18T20:07:10.9233333+00:00

AI answer

1 answer

how can we use PowerShell to globally switch Microsoft Entra ID to Managed Authentication during an AD FS outage?

Hello, how can we use PowerShell to globally switch Microsoft Entra ID to Managed Authentication during an AD FS outage?

Windows for business | Windows 365 Enterprise
asked 2026-08-18T16:59:40.5966667+00:00
Lyn 80 Reputation points
edited an answer 2026-08-18T20:07:03.8466667+00:00
Marcin Policht 103.2K Reputation points MVP Volunteer Moderator
3 answers

Microsoft 365 Business Premium - Trial

Hi Team, I purchased a Microsoft 365 Business Premium trial version and completed all the required setup steps. However, when I try to log in, it shows that my account is unlicensed. I also tried contacting Microsoft Support at +91 800 404 454, but the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-18T17:48:26.5366667+00:00
Rajesh Chandra 0 Reputation points
commented 2026-08-18T20:06:43.36+00:00
Rajesh Chandra 0 Reputation points
0 answers

Microsoft Word for Mac, version 16.66.1 and macOS Catalina 10.15.8

Hello, I need help with activating my existing Microsoft 365 Personal subscription on my Mac. My situation: I have an active Microsoft 365 Personal subscription. The subscription was purchased through the Apple App Store. My Microsoft account is the…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-08-18T20:06:07.5266667+00:00
Lina Lina 0 Reputation points
1 answer

Rode X usb microphone suddenly not working since windows update

Good evening, my microphone was working this morning but suddenly after the updates isn't anymore. The "on" light is active (most of the time) my headphones work through it, but it isn't recognising any sound input. I have checked all my…

Windows for home | Windows 11 | Devices and drivers
asked 2026-08-17T17:45:54.4+00:00
Siân Clemson 0 Reputation points
commented 2026-08-18T20:05:27.17+00:00
Siân Clemson 0 Reputation points
2 answers

How to fix camera shutter stuck half-way closed.

I think my camera shutter is stuck half way closed. Half of my screen is black when I'm on cameral. Anyone know how to fix this?

Windows for home | Other | Devices and drivers
asked 2026-08-18T18:54:21.0733333+00:00
Jill Patty 0 Reputation points
answered 2026-08-18T20:04:50.88+00:00
EmilyS726 256.8K Reputation points Independent Advisor
1 answer

Screen Sharing Becomes Blurry with Multiple Guests on Teams Web App in Linux

I am experiencing an issue with screen sharing in Microsoft Teams through the web app on Linux. When I join a Teams meeting using the Teams web app and share my screen: With only one guest/participant viewing my shared screen, the screen sharing works…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Screen sharing
asked 2026-08-11T16:27:55.2+00:00
Bipin Kumar 5 Reputation points
edited a comment 2026-08-18T20:03:59.3266667+00:00
Diogo Klein 0 Reputation points
1 answer

can't sign in to my office's microsoft 365 account at my work MAC

can't sign in to my office's microsoft 365 account at my work MAC. Every time I try to sign in I get an error message: "Another account from your organization is already signed in on this device. Try again with a different account." I cannot…

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
asked 2026-08-18T19:27:27.4+00:00
Kate Hay 0 Reputation points
answered 2026-08-18T20:03:58.82+00:00
Kai-L 17,295 Reputation points Microsoft External Staff Moderator
1 answer

Can't login to Microsoft 365 Business Basic account that I paid for

I can't log into my Microsoft 365 Business basic subscription so that I can activate Excel. I received an email to say that my subscription was renewed on June 9, 2026 and charged to my credit card. My email address [Moderator note: Personally…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-05T16:09:46.69+00:00
Carolyn Geer 0 Reputation points
edited a comment 2026-08-18T20:03:31.4366667+00:00
Lin v 605 Reputation points Independent Advisor
0 answers

The High Importance tag option is missing

I've followed the online guidance on adding a "high importance" icon to incoming email messages, and am having no success: Additionally, if you want to change the importance of an email you have already received: Double-click to open the…

Microsoft 365 and Office | Other
asked 2026-08-18T20:00:26.7133333+00:00
Mark Henne 0 Reputation points