Window System Image Backup fails error code (0x807800C5)

Question

I am getting the following errors messages when trying to create a backup image:

There was a failure creating the backup image in one of the volumes in the backup set (0x807800C5)

Additional information:

The process cannot access the file because it is being used by another process (0x80070020)

I have also attached a screenshot of the error message.

I have tried running sfx /scannow and that does not fix the problem.

This is a link to the event log entries when the failure occurs:

https://www.dropbox.com/s/fg0c4907mh3o0s4/System%20Image%20Backup%20Failed.evtx

Answer 1

Check this thread:

http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/windows-8-backup-error-code-0x807800c5/0ec7fea0-bb4d-44d2-9381-c364ef2c1f6c

http://superuser.com/questions/508932/windows-backup-failed-with-error-0x807800c5

Answer 2

GibsonCarter,

Have you or anyone else on this thread every restored an image backup to either the original disk the image backup came from or to a new disk?

I see lots of issues and complaints about creating a system image backup.

However, I have yet to come across someone who has actually restored using the image backup.

What will image backup restore do anyway, put everything back?

If original drive fails, and new and larger drive is purchased, will image backup restore resize itself accordingly?  If your answer is yes, have you ever done it?

Answer 3

I've abandoned image backups forever.  I have absolutely no confidence in the image backup process, the image once it has been backed up nor the ability of the image to be restored.

I'm using Acronis True Image 2014 which I've used to clone a drive and it worked.

I'm using Ubuntu Live USB ( I created ) to clone drives or create an image which always works.

I need something that is 100% guaranteed to work.

Seems Microsoft Image Backup and Restore is simply unreliable. 

I would not advice nor ever suggest anyone use Image Backup and Restore because there's simply too many issues with it.

Answer 4

'Macrium Reflect' another reliable application.

I used only 'Windows own image backup' until I switched to Windows 8.

To avoid piracy Microsoft has made the process very difficult for the 'non experts'.

Even if you have to replace your damaged hard disk where your 'C ' drive is, you may have to see that the allotted GBs for the drive is exactly as it was on your old disk. This experience I had only once.

Changing the 'Motherboard', another computer for the Microsoft. You have to depend on Macrium or Acronis.

I had to get my licenced Windows 8 re-activated thrice over the phone

• Once When I tried to re image a 'Windows 8.1 image', from a 'windows image' ,
• Next, when I switched to a new SSD for my C drive (Where the size change of the  drive was not acceptable for the Microsoft),   and
• Then, when my 'Acronis image' also failed.
• For those who are using Acronis, please be reminded that technical support is a 'paid service' in spite of the fact that you have paid for the application. It is free for the first one month only, which is immaterial because this one month will expire before you get used to the application

But as far as windows 8.1 is concerned, if you have an image of your 'original Windows 8', it does work., but you will have to upgrade to 8.1, that takes hours in my place with slow internet connection.

Answer 5

You can re-image your windows installation with all those applications and settings of yours perfectly back to as it was .I was doing this ever since I started using Windows 7. But once Windows 8 entered the scenario things have changed much. Microsoft have made the process a bit difficult, of course, to avoid piracy. That is what I have understood. Here is the process I had adopted.

• Complete your windows installation,
• Install all the essential softwares,
• Do a disk clean up and defragmentation,
• Do a complete virus and malware check,
• And now do an 'Image backup'.
• You saved your installation to be safe for the time being.
• Next go for the installations of other softwares and applications and repeat the process of image backup.
• • Always target the image to another physical hard disk. The drive should be about 80% of the original C drive.
    • You can copy this image to another drive, but the drive should not have any other contents.
    • You can re-image your installation to a new physical hard drive when your older one got damaged or when you chose to move a new HD with larger capacity.
    • But, when the motherboard is damaged the scenario is different.
    • You can re-image under Win7, but not that easy with Win8