MS Teams Desktop app does not close fully

mrshearer-6228 101 Reputation points

Using Version

All the correct settings are in place - removed the tick next to 'On close; keep the application running'

But on exit the app closes, the task bar icon remains active and processes are still listed on the Task Manager.

One thing I have noticed is that there is now a menu option in that app called 'Accounts & Orgs'
I have not logged on with any other accounts and the menu only lists the current organisation I am using.

Not sure if these are linked!

Any ideas on how to get the teams app to exit fully and close all processes?


Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Accepted answer
  1. Sharon Zhao-MSFT 24,961 Reputation points Microsoft Vendor

    @mrshearer-6228 ,

    Do you test in other machines? And what is the result?

    Does anyone else have the same problem?

    I tested in my lab. Teams client (version with no “Account & Orgs” is fully closed after I unselect “On close, keep the application running” option and click the Close button in Teams client. The test process is as the following images:
    Image 1.

    Image 2.

    I also tested in Teams client (version (64-bit)) with “Account & Orgs”. It works as what you said – cannot fully close all Teams process except quit button.

    It is hard to say whether the root cause is “Account & Orgs” or not. We will work on this issue. Any update I will share with you here.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    2 people found this answer helpful.

14 additional answers

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  1. Dzialas, Kai-Uwe 26 Reputation points

    Same here with (64-Bit) on Win10 20H2 (64-Bit).
    Checkbox "On close; keep the application running" is unchecked and on close tray-icon and task remain.

    5 people found this answer helpful.
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  2. Trevor Buley 16 Reputation points

    Can confirm it is still happening as of 29/04/2021.
    MS Teams version (64Bit).
    Win 10 20H2 (Build 19042.928).

    3 people found this answer helpful.

  3. Mark 16 Reputation points

    Same issue here. Pleae fix this asap!

    3 people found this answer helpful.

  4. JayB 11 Reputation points

    Does seem like this will be changed and operate in the way a user would expect. i.e. Selected close on exist, so "close on exit", right!
    I contacted Microsoft support and they advised ...
    After confirming with several colleagues, we've determined that this seems to be an intended feature implemented in newer versions of Teams 64bit.

    2 people found this answer helpful.
    0 comments No comments