SERVICE HOST: CONNECTED DEVICES PLATFORM USER SERVICE very high power usage

Question

This service is consuming 15-20% CPU All the time (but never beyond 25%) on my laptop (Dell XPS 15 7590) & its very annoying becuase this triggers fan noise even while doing minimal tasts on my computer & also consumes battery life

I have referred to other posts around the forum and have already tried the following CMD commands

Sfc.exe /scannow

Dism.exe /online /Cleanup-Image /StartComponentCleanup

Dism.exe /Online /Cleanup-Image /RestoreHealth

Any help would be much apreciated, TIA

Answer 1

I get the same error on that one. After the computer restarts let me know if you still seem to be seeing the issue or anything else after you have some time to test.

Answer 2

So after the restart service is back on with similar cpu usage , but the code after the name has changed

Answer 3

Do you have any devices connected to your computer such as USB devices, bluetooth devices, etc?

If so I would recommend to unplug everything, turn off bluetooth on the laptop, restart and see if there is still a problem.

This would more help isolate if this is an issue with just the OS or if it is coupled with some piece of hardware as well.

Answer 4

So I thought of this earlier, given that I use a wireless mouse connected through usb dongle, but the problem exists despite removing everything. only thing my laptop is connected with is the wifi.

I have not tried running safe mode, I can try if u think it can help ?

Answer 5

The only devices are a mouse and keyboard via USB. Bluetooth is off. I have restarted several times.