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SERVICE HOST: CONNECTED DEVICES PLATFORM USER SERVICE very high power usage

Anonymous
2019-09-10T15:48:53+00:00

This service is consuming 15-20% CPU All the time (but never beyond 25%) on my laptop (Dell XPS 15 7590) & its very annoying becuase this triggers fan noise even while doing minimal tasts on my computer & also consumes battery life

I have referred to other posts around the forum and have already tried the following CMD commands

Sfc.exe /scannow

Dism.exe /online /Cleanup-Image /StartComponentCleanup

Dism.exe /Online /Cleanup-Image /RestoreHealth

Any help would be much apreciated, TIA

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2019-09-12T00:09:57+00:00

    So I tried the clean boot with every thing removed, all non microsoft services turned off and all startup programs disabled, I even turned off throttle stop (undervolting software). No luck connected devices platform user service is still running above 10 percent with a few spikes to 20 percent and over.

    I have made sure all my drivers are uptodate.

    Do you think runnnig a windows upgrade repair will help ? or a factory reset ? (I Don't want to do this, but if u think it will fix this, ill go for it)

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  2. Anonymous
    2019-09-12T00:20:19+00:00

    Did you try Process Explorer to see it is show any additional details?

    Process Explorer Forums

    https://social.technet.microsoft.com/Forums/en-...

    Yes, I would try a Repair Install and then, if needed, a Reset (Dell will probably require that anyway).

    A Repair Installation which allows you to keep the programs and data though redundant backups are always a good idea.

    How to: perform a repair upgrade using the Windows 10 ISO file

    http://answers.microsoft.com/en-us/insider/wiki...

    How to Prepare Bootable Install Media for Windows 10 - DVD, USB or SD Card

    https://answers.microsoft.com/en-us/windows/for...

    If it still happens it has to be hardware or a driver that was not stopped from loading during the Clean Install.

    Has Dell responded?

    Here to help,

    Rob

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  3. Anonymous
    2019-09-12T00:58:01+00:00

    I ran process explorer. I don't know how to interpret what I am seeing thou, is there something in particular that I should be looking for ?

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  4. Anonymous
    2019-09-12T01:13:20+00:00

    Look at the Image tab and the path and command line to see if anything there helps. And it may not. Also look at the other tabs.

    Rob

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  5. Anonymous
    2019-09-12T01:45:42+00:00

    So, Upgrade repair didn't help, next step factory reset......

    I haven't contacted dell yet because I knew they will have me do a reset before even considering that there is anything wrong.

    Here's a thought , how about I just leave this service disabled through registry or manually do it every time I boot ? I mean it seems like a redundant service thus far, there have been no errors when I have disabled it, and everything seems to be working fine.

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