SERVICE HOST: CONNECTED DEVICES PLATFORM USER SERVICE very high power usage

Question

This service is consuming 15-20% CPU All the time (but never beyond 25%) on my laptop (Dell XPS 15 7590) & its very annoying becuase this triggers fan noise even while doing minimal tasts on my computer & also consumes battery life

I have referred to other posts around the forum and have already tried the following CMD commands

Sfc.exe /scannow

Dism.exe /online /Cleanup-Image /StartComponentCleanup

Dism.exe /Online /Cleanup-Image /RestoreHealth

Any help would be much apreciated, TIA

Answer 1

Well, if you do not experience any non-working devices or other issues then that would be a working kludge. You still need to contact Dell as this could be a step to a really bad problem down the road.

I would do the Reset.

Rob

Answer 2

Okay Rob , thankyou for your input, I will do the reset tmrw or over the weekend as ill have to make backups and such. Will also contact dell tmrw.

Will keep you posted here

Answer 3

Please do.

Thanks,

Rob

Answer 4

Just a note to keep this thread from closing until the weekend. It might have timed out before you can come back.

Here to help,

Rob

Answer 5

Thank you Rob, I am going to do the reset now, but I was wondering if it is better to do a clean wnidows install, rather than doing a factory reset, because if there is some trouble with the factory image, it will reproduce itself after the factory reset.

Also yesterday there was a new windows update regarding windows framework, after that update installed over a system restart I noticed that the connected platform service wasnt utilizing the cpu anymore I was surprised and ecstatic, I let it run for a while (may be like 15 minutes) and still no trouble, but then I thought I should restart the system and see if its a false positive and..... it was. I don't know what this means cause there was nothing else out of the ordinary, except the windows update mandated restart.