"Generic Bluetooth Adapter Error Code 31"

Question

I've been having issues with bluetooth and when I check device manager I notice something called "Generic Bluetooth Adapter". I dont know what it is and it also has the Error Code 31
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}

The requested operation was unsuccessful. "
I'm guessing this is causing my problems with bluetooth. How do I fix this?

Answer 1

It has always been the same headphones and game controller. I have used these headphones (if needed they are the Sony WH1000XM4) on my phone but there has only ever been one bluetooth connected to my phone. I also have family and friends who bought the same headphones and can connect their controllers with no problem.

Answer 2

Use this instruction to perform a clean boot, make sure you follow the instruction very closely to avoid further issue: https://support.microsoft.com/en-us/topic/how-t...

See if you still have sound issue while in clean boot.

Answer 3

I am in the clean boot and do still currently have the issue

Answer 4

To be thorough, do you have a different headphone you can try to help isolate.

Answer 5

I do not I bought this pair when my old ones broke