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Error Code: 0x40

Anonymous
2013-02-22T22:24:45+00:00

I am getting this error when I try to activate my Office 2013 Home Premium

Office Subscription licensing exception: Error Code: 0x40; CorrelationId: {5FBF7E0C-BBAD-46E8-9FBF-77B2718F4A55}

I also get this

Application: winword.exe; IdentityType: LiveId; HasToken: 0; AutoOrgId: 0; Roaming: 0; LvuxSqm: 0; SppReady: 1; CurrentHr: 0x803d0013; CorrelationId: {5FBF7E0C-BBAD-46E8-9FBF-77B2718F4A55}; OlsErrorCode: 0x40; CurrentProductReleaseId: O365HomePremRetail; AllProductReleaseIds (from store): O365HomePremRetail

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2013-02-24T13:08:07+00:00

When I tried logging onto my account via web (https://office.microsoft.com/), the site said there was a problem, and to click "refresh".  I tried logging onto the site from two different machines

  • one of them Office was already activated.

I tried again the next day form my machine Office was activated, and the site was working fine.  Tried to activate Office on the second machine and this time it went through.  Verified the site, and it now listed both machines

My guess is, it was the activation site that had problems for that one day.

Everything is working fine now.

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  1. Anonymous
    2013-09-10T20:44:51+00:00

    I am having the same problem right now. Can't get it working on both of my computers. Not happy with Microsoft AT ALL right now. I have wasted the last 5 hours with the samn issue. I have installed the 64 bit program on both computers to no avail.

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  2. Anonymous
    2013-09-10T20:23:10+00:00

    GUESS SOME OF YOU R IN LUCK. I HAVE WASTED 3 HRS OF MY AFTERNOON TODAY WITH THIS, TRYING TO RESOLVE IT IN MANY DIFF. WAYS.

    I WAS FINALLY ABLE TO FIND LIVE SUPPORT AND ALL THEY DID WAS GIVE ME A LINK THAT SAID:

    CLICK HERE TO RESOLVE UR PROB.

    WELL I CLCKD & THERE IS A MSSG SAYING THAT THEY'RE HAVING TECHNICAL PROBS. TO CK BACK LATER.

    THE LIVE SUPPORT TOLD ME TO WAIT 3 MORE HRS. TO CK BACK.

    THIS IS VERY FRUSTRATING TO SAY THE LEAST.

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  3. Anonymous
    2013-06-05T12:59:56+00:00

    Hey there,

    First, log in to your Microsoft account through the browser and go to My Account. You need to add a security question, phone number and alternate email address. Log out from your Microsoft account and restart the browser. After this, try activating Office again.

    I hope this helps.

    (xPosted)

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  4. Anonymous
    2013-06-04T21:53:11+00:00

    OK, Looks like you guys are on the ball! 

    I tried activation again and it finally worked!

    When I came back to this page to let you know everything was ok, an announcement popped up that widespread technical issues were preventing Outlook Activation -

    so KUDOS for the site communication - and in my case for resolving the issue!

    Thanks much!

    Cheers,

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