Share via

Error Code: 0x40

Anonymous
2013-02-22T22:24:45+00:00

I am getting this error when I try to activate my Office 2013 Home Premium

Office Subscription licensing exception: Error Code: 0x40; CorrelationId: {5FBF7E0C-BBAD-46E8-9FBF-77B2718F4A55}

I also get this

Application: winword.exe; IdentityType: LiveId; HasToken: 0; AutoOrgId: 0; Roaming: 0; LvuxSqm: 0; SppReady: 1; CurrentHr: 0x803d0013; CorrelationId: {5FBF7E0C-BBAD-46E8-9FBF-77B2718F4A55}; OlsErrorCode: 0x40; CurrentProductReleaseId: O365HomePremRetail; AllProductReleaseIds (from store): O365HomePremRetail

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2013-02-24T13:08:07+00:00

When I tried logging onto my account via web (https://office.microsoft.com/), the site said there was a problem, and to click "refresh".  I tried logging onto the site from two different machines

  • one of them Office was already activated.

I tried again the next day form my machine Office was activated, and the site was working fine.  Tried to activate Office on the second machine and this time it went through.  Verified the site, and it now listed both machines

My guess is, it was the activation site that had problems for that one day.

Everything is working fine now.

Was this answer helpful?

0 comments

13 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-09-10T22:29:50+00:00

    I also am having same problem. I just bought 365 online and now when I try to download a document it just keeps asking me for product key to activate. I did not receive a product key in my confirmation email as advised. help!

    Was this answer helpful?

    0 comments