Error Code: 0x40

Question

I am getting this error when I try to activate my Office 2013 Home Premium

Office Subscription licensing exception: Error Code: 0x40; CorrelationId: {5FBF7E0C-BBAD-46E8-9FBF-77B2718F4A55}

I also get this

Application: winword.exe; IdentityType: LiveId; HasToken: 0; AutoOrgId: 0; Roaming: 0; LvuxSqm: 0; SppReady: 1; CurrentHr: 0x803d0013; CorrelationId: {5FBF7E0C-BBAD-46E8-9FBF-77B2718F4A55}; OlsErrorCode: 0x40; CurrentProductReleaseId: O365HomePremRetail; AllProductReleaseIds (from store): O365HomePremRetail

Answer 1

When I tried logging onto my account via web (https://office.microsoft.com/), the site said there was a problem, and to click "refresh".  I tried logging onto the site from two different machines

• one of them Office was already activated.

I tried again the next day form my machine Office was activated, and the site was working fine.  Tried to activate Office on the second machine and this time it went through.  Verified the site, and it now listed both machines

My guess is, it was the activation site that had problems for that one day.

Everything is working fine now.

Answer 2

Hey there,

 

First, log in to your Microsoft account through the browser and go to My Account. You need to add a security question, phone number and alternate email address. Log out from your Microsoft account and the browser. After this, try activating Office again.

 

I hope this helps.

 

(xPosted)

This requirement is just another means of invasion of privacy.

Answer 3

I have exactly same problem. Try to resolve since 3 hours... next in French  il est INADMISSIBLE que Microsoft commercialise des produits aussi chers avec lesquels on perd autant de temps. Pourquoi ne pas utiliser une bonne vieille clef d'activation standard il fallait 10mn pour que cela fonctionne! Sans compter l'obligation d'avoir un compte Microsoft et une connexion internet!

NOT HAPPY at all!!

Answer 4

I am having the same problem right now. Can't get it working on both of my computers. Not happy with Microsoft AT ALL right now. I have wasted the last 5 hours with the samn issue. I have installed the 64 bit program on both computers to no avail.

EXACTLY the same thing happening with me.  Can't get it working at all.  I've installed and uninstalled both 32 and 64 bit versions and removed them from the registry and restarted my computer countless times and I am SO FED UP with Microsoft and this nonsense.  Have also wasted all afternoon.  I literally DO NOT HAVE the TIME to waste on this.  This is a brand new computer.  Why do I need to log in to an account to "activate" something, why is the product key not good enough?  Actually, why can't I just get a lousy CD anymore????

Answer 5

Same. Continual 0x40 error accessing account to activate Office Home& Business 2013. Very maddening.