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Invalid Pointer Array

Anonymous
2014-04-14T07:25:43+00:00

I am using PowerPivot for Excel 2013 on Windows 7. 

Following the Windows updates on April 10th I am now seeing an error...

"We could not get data from the Data Model. Here is the error message we got: Invalid pointer array"

There is a posting about a hotfix from when this happened in December last year (http://support.microsoft.com/kb/2837666) but I cannot see if this will work on the latest incarnation of this problem.

I have found a blog that suggests uninstalling what the author identifies as the offending update (KB2752087) but this has not worked for me, and out update policy is managed centrally so I would need to have someone from IT support log in as a local admin every morning to remove it again.

has anyone successfully applied the hotfix or have any other advice on resolving this issue?

Thanks in advance

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2014-04-14T14:32:57+00:00

    I'm teaching a course using Power Pivot. Half the students in class are getting the error John ST shows above; the other half aren't. Last term (Jan-Mar) I taught the same course and no one reported this error.

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  2. Anonymous
    2014-04-14T18:55:10+00:00

    This just started happening today to me. I have been successfully able to edit the data model in this Excel worksheet on Friday April 11, 2014 and today I keep getting this error.

    I'm going to have to dig into updates and changes to my system to see what has changed over the weekend.

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  3. Anonymous
    2014-04-14T09:22:34+00:00

    Same problem here.

    Windows 8.1 Pro X64

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  4. Anonymous
    2014-04-15T13:26:20+00:00

    I've had this same problem with Power View ever since I performed a Windows Update two days ago. I tried to install this hotfix (http://support.microsoft.com/kb/2837666), but the program won't let me.  It says "There are no products affected by this package installed on this system." I have Excel 2013 on Windows 7 Professional, Service Pack 1, 64-bit system.

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  5. Anonymous
    2014-04-15T11:26:22+00:00

    The same is happening to me in two cases:

    first if I try to connect to data model (or excel file) direct with Excel 13, or

    second if I try to do the same on Office 365

    Some help please

    regards

    Milan

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