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Sharepoint uploading to the wrong folder

Anonymous
2019-08-01T16:50:52+00:00

A user is reporting a strange issue. When uploading files to a SharePoint folder via drag and drop in their browser, the files sometimes upload to a different folder instead. For instance, despite dragging the documents into the folder "M-sheets", they are instead uploaded to "A-DWGs". I'm attaching an image showing the issue sent to me by the affected user. This is not the first time they have run into this issue, but I cant seem to replicate it on another computer. If it matters, the folder that the files are actually being uploaded to is a sub-folder of the same folder that M-Sheets" is a sub-folder of. 

[PII is masked by Ivy Guo MSFT Support]

Microsoft 365 and Office | SharePoint | For business | Windows

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  1. Anonymous
    2019-09-20T23:29:01+00:00

    Dear Bruno,

    If you are experiencing the same issue, I suggest you contact the administrators in your organizations and open a support ticket in the Office 365 admin center via the steps in the article for further help. The related support may involve more resources on checking the issue.

    To help you in speeding up opening a support ticket, I’d like to summarize the issue as follows.

    Issue Symptom:

    ===================

    When dragging files from the local computers to the subfolders in folders or folders in a site library in SharePoint Online, the file is misplaced in the wrong places.

    Issue Environment:

    ===============

    The site library in the modern SharePoint UI in SharePoint Online

    Troubleshooting  Done:

    =====================

    The issue may be needed to be checked on affected customers’ tenants.

    Thanks for your understanding.

    Cliff

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