CoPilot Android E010028 Error

Question

I have CoPilot and Office365 E3, and Im trying to sign into my work account on Android, and i get the error:

Let's try that again

Sorry about that. There may be a problem with your work or school account. Sign in with a different account.

Code:E010028

And then i can go and sign out and back in , but every time I sign in, i get the same error.

My personal Office account works fine but i want to use it for work.

Thanks

Answer 1

Hello!

It's M Ashfaq I have installed copilot on mobile when I open it shows me sign in.when I sign in it shows error code e010038

Answer 2

I’m having the same issue! On an iPhone. I’m the only person on my O365 account and don’t know what intune is. I’m just very surprised MS are making this so hard for people…

Answer 3

Hi

Good day!

We are aware of multiple users experiencing this phenomenon.

I would like to make a summary on this issue to find the information easily. This will also help other community members t o find solution much easier of they come across the same situation:

Issue Description:

Users cannot log in CoPilot app

Environment:

CoPilot app

Office 365 for business.   

Suggestion:

We have test from our side latest and we cannot reproduce this problem.

We kindly recommended you can xontact the admin user to raise a service request in Microsoft 365 admin center, which the support there has the related permission and resource to help you check from the backend

Thanks for your cooperation.

Sincerely,

Tin | Microsoft Community Moderator

Answer 4

Same here with IOS. Logout an login helps, but for a day and then comes up again.

Answer 5

Same. New account today.