Office Scripts not loading

Question

Hello,

We are currently facing an issue where our .osts scripts cannot be loaded into office documents?

All of the documents are saved within the same Document Library on SharePoint and access is not an issue.

I have checked to see if I can create a new script but it is also stating 'Oops, something went wrong.'

This is on both a current document and i have also tried this on a new document.

Answer 1

Hi All,

Thanks for posting in the community. We are happy to help you.

I deeply understand the inconvenience this causes and apologize for it. This is a service incident which is affecting some users in different tenants.

Currently, this issue has been posted to the Service Health Dashboard (SHD) as incident OP997892starting at 2025-02-05 8:27:03 PM (CST).

Title: Some users are unable to create or run Excel Automate Office scripts

User impact: Users are unable to create or run Excel Automate Office scripts.

More info: Impact is occurring in both the Excel web and desktop version.

Current status: We're continuing to review system logs and telemetry to isolate the root cause. In parallel, we're checking to see if any recent updates may be contributing to impact alongside attempting to internally reproduce impact for further troubleshooting details.

Scope of impact: Your organization is affected by this event, and some users attempting to create or run Excel Automate Office scripts are impacted.

Next update by: Wednesday, February 5, 2025, at 3:30 PM UTC

Tenant administrators (or your IT team) can view current information and updates on SHD at the link here.

https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/OP997892

Based on the situation, I suggest you report this to your tenant admin or IT team and ask them to check the existing service incidents in your organization. If they can see this service incident, I recommend you wait for the fix from Microsoft. If they don't see this incident via the Issue ID, I suggest raising a support ticket from the Microsft 365 admin center. Your tenant admin or IT team can create a support ticket with Microsoft Support directly by following the steps from this link:  Get support - Microsoft 365 admin | Microsoft Learn

Sorry for the inconvenience that happened to you. Appreciate your understanding and patience.

Sincerely,

George | Microsoft Community Moderator

Answer 2

I have submitted a service request to Microsoft and am curious to see if they will address it quickly.

Answer 3

Yes its not running here today either! Have so many flows which required an office script to run and process returns direct from a mailbox :(

I have also submitted a service request

Answer 4

Same issue! Worked fine February the 4th, today it wont load.

Answer 5

Starting today I noticed this from within Power Automate, where all I'm greated with is:

Run_script_1' failed: Unable to access DSApi clientRequestId: [GUID-string here].
Went into office online and tried to run them there, but get the same result as the rest of you.
But just now.. as I'm writing this, I can actually see the first of my scripts manage to run while the rest still fail.

'Run_script_2' failed: The server experienced an issue and couldn't run the script. Please try again in a few moments.

So they might be slowly recovering from this.