Office Scripts not loading

Question

Hello,

We are currently facing an issue where our .osts scripts cannot be loaded into office documents?

All of the documents are saved within the same Document Library on SharePoint and access is not an issue.

I have checked to see if I can create a new script but it is also stating 'Oops, something went wrong.'

This is on both a current document and i have also tried this on a new document.

Answer 1

Hi All,

Thanks for posting in the community. We are happy to help you.

I deeply understand the inconvenience this causes and apologize for it. This is a service incident which is affecting some users in different tenants.

Currently, this issue has been posted to the Service Health Dashboard (SHD) as incident OP997892starting at 2025-02-05 8:27:03 PM (CST).

Title: Some users are unable to create or run Excel Automate Office scripts

User impact: Users are unable to create or run Excel Automate Office scripts.

More info: Impact is occurring in both the Excel web and desktop version.

Current status: We're continuing to review system logs and telemetry to isolate the root cause. In parallel, we're checking to see if any recent updates may be contributing to impact alongside attempting to internally reproduce impact for further troubleshooting details.

Scope of impact: Your organization is affected by this event, and some users attempting to create or run Excel Automate Office scripts are impacted.

Next update by: Wednesday, February 5, 2025, at 3:30 PM UTC

Tenant administrators (or your IT team) can view current information and updates on SHD at the link here.

https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/OP997892

Based on the situation, I suggest you report this to your tenant admin or IT team and ask them to check the existing service incidents in your organization. If they can see this service incident, I recommend you wait for the fix from Microsoft. If they don't see this incident via the Issue ID, I suggest raising a support ticket from the Microsft 365 admin center. Your tenant admin or IT team can create a support ticket with Microsoft Support directly by following the steps from this link:  Get support - Microsoft 365 admin | Microsoft Learn

Sorry for the inconvenience that happened to you. Appreciate your understanding and patience.

Sincerely,

George | Microsoft Community Moderator

Answer 2

Problem is solved for me

Thanks

DG

Answer 3

Hi All,

 

Thanks for posting in the community. We are happy to help you.

 

I deeply understand the inconvenience this causes and apologize for it. This is a service incident which is affecting some users in different tenants.

 

Currently, this issue has been posted to the Service Health Dashboard (SHD) as incident OP997892starting at 2025-02-05 8:27:03 PM (CST).

 

Title: Some users are unable to create or run Excel Automate Office scripts

 

User impact: Users are unable to create or run Excel Automate Office scripts.

 

More info: Impact is occurring in both the Excel web and desktop version.

 

Current status: We're continuing to review system logs and telemetry to isolate the root cause. In parallel, we're checking to see if any recent updates may be contributing to impact alongside attempting to internally reproduce impact for further troubleshooting details.

 

Scope of impact: Your organization is affected by this event, and some users attempting to create or run Excel Automate Office scripts are impacted.

 

Next update by: Wednesday, February 5, 2025, at 3:30 PM UTC

Tenant administrators (or your IT team) can view current information and updates on SHD at the link here.

https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/OP997892

 

Based on the situation, I suggest you report this to your tenant admin or IT team and ask them to check the existing service incidents in your organization. If they can see this service incident, I recommend you wait for the fix from Microsoft. If they don't see this incident via the Issue ID, I suggest raising a support ticket from the Microsft 365 admin center. Your tenant admin or IT team can create a support ticket with Microsoft Support directly by following the steps from this link:  Get support - Microsoft 365 admin | Microsoft Learn

 

Sorry for the inconvenience that happened to you. Appreciate your understanding and patience.

 

Sincerely,

George | Microsoft Community Moderator

Issue is resolved for me as well

Thank you :)

Answer 4

All seems to be working again this morning.

Answer 5

皆さん、こんにちは

 

コミュニティに投稿していただきありがとうございます。私たちはあなたを助けることをうれしく思います。

 

この度はご不便をおかけいたしますことを深く理解しており、誠に申し訳ございません。これは、異なるテナントの一部のユーザーに影響を与えているサービスインシデントです。

 

現在、この問題は、2025 年 2 月 5 日午後 8 時 27 分 03 秒 (CST) から始まるインシデント OP997892 としてサービス正常性ダッシュボード (SHD) に投稿されています。

 

タイトル: 一部のユーザーは Excel Automate Office スクリプトを作成または実行できません

 

ユーザーへの影響: ユーザーは Excel Automate Office スクリプトを作成または実行できません。

 

詳細: 影響は Excel の Web バージョンとデスクトップ バージョンの両方で発生しています。

 

現在の状態: 根本原因を特定するために、システム ログとテレメトリを引き続き確認しています。並行して、最近の更新が影響の一因となっているかどうかを確認し、さらにトラブルシューティングの詳細を得るために影響を内部で再現しようと試みています。

 

影響範囲: 組織はこのイベントの影響を受け、Excel Automate Office スクリプトを作成または実行しようとする一部のユーザーが影響を受けます。

 

次の更新者: 2025年2月5日(水)午後3時30分(UTC)

テナント管理者 (または IT チーム) は、こちらのリンクから SHD の現在の情報と更新を表示できます。

https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/OP997892

 

状況に基づいて、これをテナント管理者または IT チームに報告し、組織内の既存のサービス インシデントを確認するように依頼することをお勧めします。彼らがこのサービスインシデントを見ることができるならば、私はあなたがMicrosoftからの修正を待つことを勧めます。問題IDを介してこのインシデントが表示されない場合は、Microsft 365管理センターからサポートチケットを発行することをお勧めします。テナント管理者または IT チームは、次のリンクの手順に従って、Microsoft サポートと直接サポート チケットを作成できます: サポートを受ける - Microsoft 365 管理者 |マイクロソフト ラーン

 

ご不便をおかけして申し訳ございません。ご理解とご理解を賜りますようお願い申し上げます。

 

誠に

ジョージ |Microsoft コミュニティ モデレーター

この問題について、APAC（アジア太平洋）地域でも発生していたのか教えてください。