6,108 questions
2 answers
HEIC Converter App not working
I purchased the HEIC Converter app from the Microsoft Store. When I drag and drop, or upload, an .heic file from my Windows PC File Explorer onto the HEIC Converter page, nothing happens. I've done this numerous times using numerous .heic files, but…
Windows for home | Other | Apps
asked 2025-12-12T18:38:50.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 71%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
David Rubin
0
Reputation points
edited a comment 2025-12-12T23:59:25.99+00:00
David Rubin
0
Reputation points
1 answer
Defaulting to non @outlook.* email address.
I have an M365 subscription with a custom (something other than an @outlook.*) address. When using Outlook from my phone or PC application it defaults to my @outlook address rather than my preferred alternative address. It works fine if I use the web…
Outlook | Outlook for mobile | Outlook for Android | For home
1,629 questions
asked 2025-12-12T23:57:01.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 22%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
sharron
0
Reputation points
answered 2025-12-12T23:57:10.75+00:00
Q&A Assist
1 answer
Windows will not download C++ 2005 Service Pack 1 Redistributable Package
Hello thank you for your time I can not for the life of me find out why my PC will no accept C++ 2005 Service Pack 1 Redistributable Package it continuously has a error. I am behind on updates because I was over seas for military and it fell being on up…
Microsoft Edge | Install and update | Windows 11
Microsoft Edge | Install and update | Windows 11
Installing or updating Microsoft Edge on Windows 11
329 questions
asked 2025-12-12T23:55:01.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 42%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Austin Saylor
0
Reputation points
answered 2025-12-12T23:55:11.5833333+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
Unable to access my Microsoft Word since I had your staff delete a duplicate charge for the account
I have been working on this problem since yesterday. I originally was being billed for 2 accounts so yesterday I finally spoke with someone on the phone and she deleted the duplicate account. However today I have NOT been able to access my Microsoft…
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
3,893 questions
asked 2025-12-12T23:31:34.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 55.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Janice Leveque
0
Reputation points
commented 2025-12-12T23:54:50.4733333+00:00
Janice Leveque
0
Reputation points
2 answers
my pin isn't working
When I put in my pin, the screen just flashes and goes to Microsoft scene. I have tried unplugging it and it doesn't help. There is no where on the screen to close the computer or restart it. Just the scene.
Windows for home | Windows 11 | Accounts, profiles, and login
7,794 questions
asked 2025-12-12T23:50:11.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 19%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
James Skiles
0
Reputation points
commented 2025-12-12T23:54:48.92+00:00
James Skiles
0
Reputation points
2 answers
How to link my microsoft account to the playstation 5 account after loading an online game
When I try to login to my account after loading a ps5 online game it refuses to sign me in. it boots me out and requests for me to sign in again.
Windows for home | Windows 11 | Accounts, profiles, and login
7,794 questions
asked 2025-12-09T07:46:48.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 19%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Keabetswe Matai
0
Reputation points
commented 2025-12-12T23:54:46.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
6,460
Reputation points Microsoft External Staff
Moderator
77 answers
File Explorer not previewing pdf files since 25H2 update
Since installing the 25H2 update to Windows 11, the preview for pdf files is not working. I just get the following message "The file you are attempting to preview could harm your computer. If you trust the file and the source you received it from,…
Windows for home | Windows 11 | Files, folders, and storage
10,473 questions
asked 2025-10-15T08:07:37.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 18%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPN%3C/text%3E%3C/svg%3E)
Paul Nicholson
545
Reputation points
commented 2025-12-12T23:52:52.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 3%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Avi
0
Reputation points
1 answer
Lost Authenticator – Unable to Login
I have lost access to my authenticator app and am currently unable to log in to my account. Kindly help me reset or recover access at the earliest.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
27,545 questions
asked 2025-12-12T23:19:43.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 36%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Muhammad Murtaza
0
Reputation points
edited the question 2025-12-12T23:52:39.1633333+00:00
Muhammad Murtaza
0
Reputation points
1 answer
Previous Account hacked and products purchased lost
My old account got hacked. They had access to my email somehow, so they changed the password and even the email. I know the email they changed it to. The old account got locked (I was still getting notifications at the time), and it said that it would…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
4,265 questions
asked 2025-12-12T23:52:06.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 66%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Conan Chung
0
Reputation points
answered 2025-12-12T23:52:16.98+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
Can the task bar be moved from the bottom of the display to the top?
I was just updated to Windows 11 and I'm trying to figure out how to move the task bar from the bottom of the display to the top? I tried right clicking & left clicking on the task bar but did not get a option to unlock the task bar like in previous…
Windows for home | Windows 11 | Desktop, Start, and personalization | Task Bar
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 92%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
1 answer
Is there a way to transfer my Azure credits for my startup to another user?
I have a cofounder who wants to use the credits on my Azure account through the startup founders hub, is there a way to transfer them to him or does he just need to be created as a root user with privileges in the account.
Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
835 questions
asked 2025-12-12T23:51:27.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 49%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jennifer Shannon
0
Reputation points
answered 2025-12-12T23:51:35.9566667+00:00
Q&A Assist
1 answer
connecting a bluetooth mouse
Have an MS Surface Mouse and now a Win 11 laptop. This mouse doesn't show up in my Settings list of devices. It worked fine on my Win 10 laptop (do I need to delete it from there first???) thanks Jeff
Surface | Accessories | Surface mice and keyboards
622 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 21%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
1 answer
Word disappeared on Windows 10
Word just disappeared on my laptop/Windows 10. What now?
Windows for home | Windows 10 | Apps
271 questions
asked 2025-12-12T23:50:41.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 63%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
barbara waugh
0
Reputation points
answered 2025-12-12T23:50:50.0066667+00:00
Q&A Assist
2 answers
i need a callback
I have been trying to get through to talk to someone on the phone, but I cannot get through. I am requesting a callback. this is urgent.
Microsoft 365 and Office | OneDrive | For education | MacOS
Microsoft 365 and Office | OneDrive | For education | MacOS
A Microsoft file hosting and synchronization service.
302 questions
asked 2025-12-12T15:20:44.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 52%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
ruby Raine
0
Reputation points
answered 2025-12-12T23:48:43.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 11%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Teddie-D
9,355
Reputation points Microsoft External Staff
Moderator
3 answers
I have a Postgres 11 server (Single server) that does not show up in portal, but is still billed
I have a postgres server gaver11.postgres.database.azure.com that should probably have been migrated from Single to Flexible server earlier, but the web app still works and can connect to the server. However, I can no longer see the server in the portal…
Azure Database for PostgreSQL
Azure Database for PostgreSQL
An Azure managed PostgreSQL database service for app development and deployment.
1,727 questions
asked 2025-12-12T17:48:55.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 34%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
Geir Sagberg
0
Reputation points
commented 2025-12-12T23:47:43.31+00:00
Geir Sagberg
0
Reputation points
2 answers
i keep getting constant virus notifications
I do not know what to do. I am getting constant virus notifications. While I'm typing this no notifications are occurring . What was the cause of this? I'm on Windows-11. Moved from: Community Center | Discuss the Q&A site | Other feedback
Windows for home | Windows 11 | Security and privacy
7,490 questions
asked 2025-12-12T22:50:16.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 23%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
john macco
45
Reputation points
answered 2025-12-12T23:46:59.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 36%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Paulo GM
56,785
Reputation points
Independent Advisor
0 answers
Azure Devops Calendar showing blank tiles
This is how the Azure Devops Calendar looks like, it lets us add our days but doesn't display the names or icons. Becoming very troublesome to handle this issue.
Azure DevOps
1,027 questions
asked 2025-12-12T18:59:26.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 26%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Vijay
16
Reputation points
edited a comment 2025-12-12T23:44:12.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 65%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Pravallika KV
3,795
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Get rid of default items in Outlook menu pane
I have 3 e-mail addresses added to Outlook and there are multiple items simply taking up space in the left menu pane. I know they are useful but not for me personally. Some do have delete option on right-click but automatically reappear. …
Outlook | Windows | Classic Outlook for Windows | For home
29,029 questions
asked 2025-12-11T16:39:02.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 83%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Russ Fletcher
20
Reputation points
edited a comment 2025-12-12T23:43:56.6866667+00:00
Russ Fletcher
20
Reputation points
4 answers
Constant Kernel-Power 41 Every Few Hours
Recently have upgraded my PC from and i5-10600k to Ryzen 7 78003xd, have changed my motherboard to MAG B650 Tomahawk Wifi. Bought another SSD (Samsung 990 2TB) together with my old one (Samsung 860 evo 1TB), added new RAM DDR5 32GB Patriot 30cl, and had…
Windows for home | Windows 11 | Performance and system failures
29,944 questions
asked 2025-12-12T18:17:45.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 3%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
erikas pleikys
0
Reputation points
commented 2025-12-12T23:43:54.0533333+00:00
erikas pleikys
0
Reputation points
1 answer
Admin Account Locked Out – MFA Broken (Microsoft Authenticator 8-digit number stuck)
I am the global administrator for my Azure tenant account. I was able to login using my email/password and the authenticator app but after Microsoft changed the authenticator I am no longer able to. Currently, my only registered MFA method is the…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
27,545 questions
asked 2025-12-12T23:29:20.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 32%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBJ%3C/text%3E%3C/svg%3E)
Ben Junior
0
Reputation points
commented 2025-12-12T23:43:52.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rukmini
10,825
Reputation points Microsoft External Staff
Moderator