refund on sharepoint

Question

Hi Sir/madam

can you help me? I have left the company last year and had removed off my name. yet this month I been billed for sharepoint. can you refund me. Urgently . please reply me

Answer 1

Hi @poh poh, 

Thank you for posting your question in the Microsoft Q&A forum.         

I’m sorry to hear about the unexpected billing. I understand this is urgent, and I’m here to help guide you toward the fastest resolution. 

Before we proceed, I need to ask a few questions to better understand the situation: 

1. Were you ever assigned as a Billing Administrator, Global Administrator, or Subscription Owner for your previous company’s Microsoft 365 tenant? 
2. Is your credit card is still being use as payment method their Microsoft subscription? 

You could read this article for a better view : Manage payment methods for Microsoft business accounts | Microsoft Learn  Note : As a forum moderator, I do not have the authority to issue refunds or access any billing-related systems. However, I can provide guidance on the appropriate steps to help ensure your issue is resolved as efficiently as possible. 

If your  credit card was ever added as the payment method for the company, it may still be attached to their tenant even after you left the organization. 

When this happens, charges can continue until the company removes your details. 

In this case, I strongly recommend the following: 

Please contact your former company’s administrator or IT department and ask them to: 

• Remove your account from all billing roles 
• Remove your payment method from their Microsoft 365 tenant 
• Confirm that no active subscriptions are still assigned to your name 

For the refund request:  Your former company’s active admin must open a support ticket to the billing team with Microsoft from the Microsoft 365 Admin Center.

For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. 

Microsoft Support can only process refunds for the organization that owns the subscription not for former users. 

This is required for security and account ownership verification. 

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.       

I really appreciate your patience, and I’m here to help. Looking forward to your response!       

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Answer 2

I'm sorry to hear about the billing issue you've encountered after leaving your company. Since this is a community forum and I do not have access to your account, I recommend that you contact Microsoft directly to resolve this matter. You can reach out to their customer support for assistance with refunds and billing inquiries.

To contact Microsoft support, please follow these steps:

1. Visit the Microsoft Support contact page.
2. Sign in with your Microsoft Account.
3. Select the product you need help with (in this case, SharePoint).
4. Click on "Get Home support" and describe your issue.
5. Follow the prompts to contact support directly.

This will ensure that your request is handled appropriately and urgently.

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References:

• Request a refund - Microsoft Q&A
• i have charged twice - Microsoft Q&A