refund on sharepoint

Question

Can anyone help me ? where can I contact micosoft business on refund on charges.

Answer 1

Hi @poh poh, 

Thank you for reaching out on the Microsoft Q&A forum. 
I understand that you’re unable to contact support because you can’t sign in to your business account. 

To better understand your situation and assist you more effectively, could you please provide a bit more information? 

• Are you an end user or an administrator of the Microsoft 365 tenant? 
• Are you unable to sign in because you forgot your password, or is your account blocked/suspended? 
• If possible, please share a screenshot of the exact message or notification you receive when trying to log in. (Be sure to hide any personal details.) 
• Could you describe your issue in a bit more detail?

If you want to contact with Microsoft support directly you could raise a ticket support in the Admin center. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.     

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.    

For additional assistance, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support    

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.          

I really appreciate your patience, and I’m here to help. Looking forward to your response.                

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Answer 2

To request a refund for charges related to SharePoint, you will need to contact Microsoft support directly. Here are the steps you can follow:

1. Visit the Microsoft support contact page.
2. Sign in with your Microsoft account.
3. Select the product you need help with, in this case, SharePoint.
4. Click on "Get Home support" and describe your issue.
5. Click on the "Contact Support" tab to get in touch with a support agent.

This process will help you address your refund request effectively.

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References:

• Request a refund - Microsoft Q&A
• i have been charged twice - Microsoft Q&A