payment question

Question

why are you taking money out of my account please cancel subscripyion

Answer 1

Hi Len,

I understand that it can be frustrating to face unexpected charges. I want to clarify that this is a user-to-user support forum, which means that the members here may not have detailed insight into your specific situation. We're all here to help each other as best as we can!

See your current subscriptions on the page https://account.microsoft.com/services first. Cancel which ones are appropriate.

Second, check all the Microsoft accounts of your Family as well if your card isn't somewhere used.

Also via https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Here are the most likely causes for an unrecognized charge:

• A Microsoft subscription has recurring billing enabled.

Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page.

A previously declined charge was charged again.

A pre-order or split order was shipped.

Someone made an in-app purchase from an app, game, or office.

Note: Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.

Use our troubleshooter to help you understand why you have been charged. Start

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

Answer 2

Money is usually taken for an active Microsoft or Skype subscription with recurring billing turned on. To stop future charges, the subscription must be cancelled or recurring billing turned off; past charges may be refundable depending on the product and country.

Follow these steps depending on what is being charged:

1. Check what subscription is charging the account
   • Go to the Microsoft account Services & subscriptions page: https://account.microsoft.com/services
   • Sign in with the Microsoft account that owns the subscription.
   • Look for any Microsoft 365, Xbox, or other subscriptions showing Recurring billing as On and note their renewal dates and prices.
   • If the charge is for Skype, go to the Skype account profile page and check for active subscriptions.
2. Cancel or turn off recurring billing for Microsoft subscriptions
   • On the Services & subscriptions page, select Manage next to the subscription.
   • If the option is available, choose Cancel subscription or Turn off recurring billing, then follow the prompts.
   • If Turn on recurring billing is shown instead, the subscription is already set to expire on the date shown and no further action is needed.
   • If cancellation is blocked because a payment is past due, pay the overdue amount first, then cancel.
3. If unable to cancel online
   • Confirm the subscription was bought directly from Microsoft. If it was purchased from a third-party retailer (for example Amazon, Best Buy, Google Play, or Apple App Store), cancellation and refunds must be handled with that retailer’s support.
   • Make sure the correct Microsoft account is being used; if a work or school subscription is involved, contact the organization’s IT admin.
   • If there is still no cancel option, use Microsoft’s guided support from the Unable to cancel your Microsoft subscription article and select Start to get tailored help.
4. Cancel or change a Skype subscription
   • Go to the Skype account profile page.
   • Select Manage for the subscription.
   • Select Cancel subscription, choose a reason, then confirm.
   • The subscription stays active until its expiration date; to avoid the next charge, cancellation must be done at least three days before the renewal date.
5. If the charge is not recognized or seems wrong
   • Use the Manage your payments page on the Microsoft account dashboard to investigate the charge and confirm which subscription or product it belongs to.
   • If the charge is still not recognized or is duplicated, contact Microsoft Billing Support using the Contact Microsoft Support flow and choose billing/subscription help.
6. Requesting a refund
   • For Microsoft subscriptions bought from Microsoft, cancellation is required before checking refund eligibility. Not all cancellations result in a refund.
   • In some countries, subscriptions purchased from the Microsoft Store may qualify for prorated refunds when cancelled.
   • For Skype subscriptions that have not yet expired, a refund may be possible under Skype’s refund policy.
7. If account access is not possible
   • If the subscription is tied to an account that cannot be accessed and ownership cannot be proven, cancelling via the bank or card issuer (blocking future payments) may be necessary.

If the charge is from a non-Microsoft third-party service (for example, “Driver Support”), cancellation must be done on that service’s own website and, if needed, by blocking payments through the bank.

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References:

• Unable to cancel your Microsoft subscription
• How do I cancel or change my Skype subscription?
• I have a question about payments, billing or Skype's paid services
• How to get a refund on a Microsoft subscription
• Change your Microsoft subscription payment method and options
• Countries with prorated refunds for Microsoft subscriptions
• How to cancel driver support and stop the auto sending money. - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• cancel subscription - Microsoft Q&A