charged twice

Question

only need one subscription 4501136193

we tried to cancel 2754828547. Please make sure this happens and refund our money for one subscription

Answer 1

Community forums and this channel cannot access or change subscriptions, cancel them, or issue refunds.

To stop being charged twice and request a refund for one Microsoft 365 subscription, follow these steps:

1. Sign in and identify both subscriptions
   1. Go to https://account.microsoft.com/services and sign in with the Microsoft account used to buy the subscriptions.
   2. Under Services & subscriptions, locate both active Microsoft 365 subscriptions that are being charged.
2. Cancel the extra Microsoft 365 subscription
   1. For the subscription that should be cancelled, select Manage.
   2. On the next page, select Cancel (or Upgrade or Cancel, depending on what is shown).
   3. Follow the on-screen steps to complete cancellation.
   4. If instead of Manage you see Turn on recurring billing, that subscription is already set to expire and will not be charged again.
3. Check who billed the subscription
   • If the subscriptions were purchased through Google Play or Apple App Store, cancellation and refunds must be handled through their support:
     • For Google Play purchases, see Learn about Google Play refund policies.
     • For Apple App Store purchases, request a refund from Apple support.
4. Request a refund
   • After cancelling, check eligibility for a refund as described in How to get a refund on a Microsoft subscription.
   • In some countries (Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, Turkey), cancelling may entitle to a prorated refund depending on subscription length.
5. If cancellation or refund options do not appear
   • Confirm the correct Microsoft account is being used.
   • Ensure there are no overdue payments on the subscription; overdue balances must be paid before cancellation.
   • If the subscription was bought from a third-party retailer (e.g., Amazon, Best Buy), contact that retailer directly for billing and refund.
   • If further help is needed, use the guided support flow from Microsoft subscription support to reach billing support and have an agent review the duplicate charges.

For unrecognized or duplicate charges, the Manage your payments page on the Microsoft account dashboard can also be used to investigate specific transactions.

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References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• i have been charged twice - Microsoft Q&A
• Request refund - Microsoft Q&A
• Game Pass refund - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A