incorrect charge

Question

Case No 7099874677 follow up chat with trilok re incorrect charge now pAID

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

For an incorrect Microsoft 365 subscription charge that is now paid and already associated with a case number, the next step is to work directly with Microsoft Billing Support so they can review the charge and process any eligible refund or adjustment.

Because account and billing data cannot be accessed from the community or this channel, billing corrections must be handled by Microsoft support agents using secure tools.

To continue with the existing case and resolve the incorrect charge:

1. Go to the Microsoft Support contact page: https://support.microsoft.com/contactus/
2. Sign in with the same Microsoft account used for the subscription and payment.
3. In the help box, type a short description such as “Billing – incorrect Microsoft 365 charge, case 7099874677.”
4. Select Contact support.
5. Choose Products and services, then select Microsoft 365 (home subscription).
6. Choose a billing-related category (for example, “Billing and payment updates” or “Manage my subscription”).
7. Select Chat with a support agent in your web browser or the callback option.
8. Provide the existing case number 7099874677, the date and amount of the charge, and confirm that the charge has been paid but is incorrect.

The billing agent can then:

• Review the prior interaction (including the chat with Trilok).
• Verify the charge against your subscription and promotions.
• Confirm eligibility and, if applicable, submit a refund or credit.

If there are multiple or duplicate charges, or charges on different cards, explain each transaction clearly so the agent can check them all in one review.

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References:

• How to investigate a billing charge from Microsoft
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A