Microsoft 365 subscription

Question

Hi,

I've purchased microsoft 365 and asked for a montly payment but I was charged 340,20€. I would like contact microsoft directly and change the billing method.

I don't find any direct support except the online one which is not helpfull at all for that matter

Answer 1

The best option may be to use the steps on this link to check your eligibility for a refund and cancel the yearly subscription, then take out a new monthly subscription.

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

Otherwise, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

To change the billing method and speak directly with Microsoft about this charge, use one of the following official support paths.

1. Check and change billing settings
2. Go to the Services & subscriptions page at https://account.microsoft.com/services and sign in with the Microsoft account used to buy Microsoft 365.
3. Find the Microsoft 365 subscription.
4. Select Manage and check:
   • Whether the plan is set to annual instead of monthly.
   • The Change or Switch option under billing recurrence to switch between monthly and yearly if available.
5. If recurring billing is on and you prefer to stop future large charges, follow the steps in How to cancel your Microsoft subscription (linked from the billing article) to turn off recurring billing.
6. If the subscription was bought through a third party If Microsoft 365 was purchased via a retailer (for example, Amazon, Best Buy) or a mobile app store (Google Play, Apple App Store), billing changes and refunds must be handled by that seller. See the guidance in Manage your Microsoft 365 subscription purchased through a third party from the payment troubleshooting article.
7. Contact Microsoft support directly (consumer/home subscription) For Microsoft 365 for home billing issues, use one of these options:

• Use the Get Help app or browser-based support to contact an agent: follow the contact support link under Microsoft 365 for home in the Office support article.
• Alternatively, from the general Microsoft support entry point, choose Microsoft 365/Office, then a billing category such as “Manage my subscription,” and select chat or callback when offered.

If the subscription is a business subscription and there is access to an admin account:

1. Sign in to the Microsoft 365 admin center.
2. Go to Support > Help and support.
3. Enter a short description such as “Wrongly charged annual amount, need to switch to monthly billing” and select Contact support to open a ticket or request a call.
4. If cancellation seems blocked If there is no visible option to cancel or change recurring billing:

• Confirm the correct Microsoft account is being used.
• If the subscription was bought from a third party, contact that seller.
• If payment is overdue or the card has issues, resolve the payment method first using the guidance in the billing articles, then retry.

For a charge as large as 340,20€ when a monthly plan was expected, contacting support via chat or callback and clearly stating that an annual charge was taken instead of monthly is the fastest way to request a billing correction or refund.

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References:

• Microsoft 365
• Troubleshoot payment option issues
• Change your Microsoft subscription payment method and options
• Contact Microsoft Office Support
• Unable to cancel your Microsoft subscription
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Change my 365subscription to Another country/region - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A