Dear Microsoft Certification Support Team, I am writing to urgently escalate a formal complaint regarding the wrongful termination of my Microsoft certification exam. Pearson VUE has acknowledged my complaint and directed me to contact Microsoft with Case

Question

During my in-person proctored exam, my session was abruptly terminated by the Pearson VUE proctor after completing approximately 20 questions. The proctor alleged I was using a cellphone — an accusation I categorically deny.

KEY FACTS IN MY FAVOR:

1.	Zero evidence. The proctor has no recordings, no photographs, and no documentation of any kind to support this claim.

2.	Proctor failed to follow protocol. During the exam, the proctor questioned me about cellphone use. I immediately and clearly denied it. Per standard procedure, the proctor had the option to initiate a video verification call at that point to confirm compliance — but deliberately skipped this step and went straight to terminating my exam. This is a clear procedural failure.

3.	Case mishandled by Pearson VUE. A case was opened and closed without any prior notice, warning, or opportunity for me to present my side.

4.	Unjust financial demand. I am now being asked to pay the full exam fee again under the “One View Policy” — for a session that was wrongfully terminated with no evidence against me.
```FORMAL REQUESTS:

```sql
•	Immediate and impartial review of Case No. 41926690 by a senior Microsoft team.

•	Access to all evidence and documentation used in the original decision.

•	A complimentary exam retake or full refund, resolved before June 1, 2026.
```Please be advised that if this is not resolved before my voucher expires, I will hold both Microsoft and Pearson VUE fully liable for all resulting financial losses and will escalate through all available consumer protection and dispute channels.

I require a response within 24 hours given the critical deadline.

Sincerely

Answer 1

Try https://aka.ms/credentials-support

Answer 2

For exam terminations, bans, or disputes, Microsoft requires use of the formal security and appeals channels rather than product forums or general support.

Key points from current policies:

1. Use of phones or other non‑authorized items during an exam is strictly prohibited and is treated as misconduct, whether online or at a test center. Proctors are authorized to terminate an exam session immediately if they believe exam rules have been violated.
2. If Microsoft determines that exam rules were violated, exam results may be invalidated and candidates may be banned or have credentials revoked, in line with the Microsoft Certification Exam – Candidate Agreement and the Exam and assessment lab security policy.
3. Disputes and bans are not handled through normal support; they must go through the Microsoft Worldwide Learning Security Team via the candidate appeal process.

To escalate and request a review of the case and outcome, follow the official appeal process:

1. Prepare a concise written appeal that:
   • States the Pearson VUE case number and exam details (exam ID, date, test center).
   • Explains that the exam was terminated for alleged cellphone use, which is denied.
   • Describes the sequence of events (proctor question, response, termination, subsequent handling by Pearson VUE).
   • Clearly requests: (a) an impartial review, and (b) appropriate remediation (such as reinstatement of eligibility and/or retake or refund).
2. Submit the appeal to the Microsoft Worldwide Learning Security Team within the required timeframe using the official channel described in the candidate appeal process:
   • Email the appeal to the address listed under “Candidate appeal process” in the Exam and assessment lab security policy.
3. Wait for the investigation and decision:
   • The Microsoft Worldwide Learning Security Team will review the appeal, investigate the specific case, and communicate the conclusion and final appeal decision directly.

If there are any post‑exam issues not related to security (for example, score report access after a valid exam), those are handled via Microsoft Credentials support, but exam‑security disputes and terminations specifically go through the appeal process above.

No forum, general Microsoft 365 support, or Pearson VUE front‑line channel can override or replace this security appeal process; only the Worldwide Learning Security Team can review and decide on such cases.

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References:

• Exam and assessment lab security policy
• Microsoft Certification Exam – Candidate Agreement
• Frequently asked questions (FAQs) about online proctored exams
• An Important Update on Microsoft Training and Certification
• About online exams with Pearson VUE
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