double payment

Question

I have been charged double R159.00 was taken from my account then again on the same day R159.00 WAS TAKEN

Answer 1

Dear @Zwonaka Limela,

I hope you’re having a good day.

First, please note that this forum is not the official Microsoft Support channel. It is a user-to-user community, and as a moderator my role is to guide you based on Microsoft documentation and similar cases. That said, I’ll do my best to help you understand what’s happening.

I understand that you are currently concerned because you were charged twice (R159.00 + R159.00 on the same day). This can understandably be worrying, especially when it looks like a duplicate payment.

To help clarify the situation and support you more accurately, it would be really helpful to confirm a few important details:

1. Do you know which subscription this charge belongs to?
2. Are you using a personal Microsoft account (such as Outlook/Hotmail), or a work/school account?
3. Do you see these charges reflected in your Microsoft account billing history, and if so, are there one or two invoices for that same day?
4. Is it possible that you may have more than one Microsoft account or subscription active?

In many cases like this, one of the transactions may simply be a temporary authorization hold from the bank, which can appear like a second charge but is usually released automatically after a short period. If both transactions are confirmed and match two separate invoices, then it could indicate that two payments were actually processed.

If possible, you can send the invoice or billing details via private message (PM), and I will be happy to help you review them to identify exactly what each charge is for.

Thank you for your patience and looking forward to hearing back from you with any updates or additional details. 

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

Warm regards, 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.   

Answer 2

The duplicate R159.00 charges are most likely either two close-together subscription payments, a second subscription on another Microsoft account/card, or a duplicate charge for the same order.

Follow these steps to confirm and resolve it:

1. Check Microsoft order history
   1. Go to Services & subscriptions and Review your order history: https://account.microsoft.com/services (or use the Review your order history link in the article below).
   2. Look for two R159.00 charges on the same date.
   3. If you have a monthly subscription, check the last 2–3 months to see if a previous payment failed and then retried, which can make two payments appear on the same day.
2. Check for multiple Microsoft accounts using the same card
   1. Go to Payment options in the Microsoft account dashboard and select Investigate to search for other accounts using the same card.
   2. See if a second R159.00 charge is tied to another account (for example, a family member’s account) with its own Microsoft 365 subscription.
3. If it’s a duplicate charge for the same order
   1. If both R159.00 charges clearly match the same order or subscription period, contact Microsoft Store/Microsoft 365 billing support so they can review and adjust the billing.
   2. Have ready: the Microsoft account used, the dates and amounts, and the last 4 digits of the card.
4. If the charge does not appear in your Microsoft order history
   1. Use the Investigate option on the Manage your payments page to track what the charge is for.
   2. If still not found on any Microsoft account, contact Microsoft Support for billing help, or contact the bank/card issuer to dispute the second charge as a possible error or fraudulent transaction.

If the double charge is confirmed as a second subscription or renewal you do not want, use the refund and cancellation guidance in the referenced articles to request a refund and stop future extra charges.

---

References:

• I've been charged twice
• Unable to cancel your Microsoft subscription
• Cancel an order or pre-order from Microsoft Store
• Manage payment methods for Microsoft business accounts
• Double Billing for Microsoft Services - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• refund please - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A