Microsoft charges

Question

my father has been charged AUD$171.60 with the following codes but has no idea what account it is for or the log in details. How do you find this from the below information only??

(PII Removed).

Answer 1

Hi @Rebecca McKeon, 

Thank you for posting your question in the Microsoft Q&A forum. 

I understand that you were charged for a Microsoft 365 subscription on your credit card, but you’re unable to identify which Microsoft account the subscription is associated with. 

I have shared some information with you via private message please take a moment to review it at your convenience. 

Kindly note that private messages are only visible to moderators, so your personal or organizational information remains secure. 

Thank you again for your time and understanding. While my initial response may not yet fully resolve the issue, I’d like to gather a few additional details to assist you more effectively. 

I truly appreciate your patience and look forward to your response. 

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Answer 2

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your father's banking details, using any Microsoft account he may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, provide them with all the details you have, they may be able to trace the account used for the subscription, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 3

The charge description alone (for example, MSFT * E0500Z4SQX Sydney AUS) is not enough to directly identify which Microsoft account or subscription was billed. Use the Microsoft billing tools and, if needed, the bank/card issuer to track and stop the charges.

Actionable steps:

1. Investigate the charge in Microsoft’s tools
   1. Go to the Manage your payments page of the Microsoft account dashboard: Manage your payments.
   2. Sign in with any Microsoft accounts your father might have used (different email addresses he owns).
   3. For each signed-in account, select Investigate next to unrecognized charges, as described in How to investigate a billing charge from Microsoft. This tool helps identify if the charge is:
      • A Microsoft subscription with recurring billing enabled.
      • A purchase by a family member using his card.
      • A previously declined charge that was retried.
      • A pre-order or split order.
      • An in-app purchase (for example, from a game or app).
2. Check order history for each possible account
   1. Sign in at account.microsoft.com/billing with each possible Microsoft account.
   2. Go to Payment & billing > Order history.
   3. Under Refine, choose the relevant date range and look for charges with status Completed or Redeemed that match AUD$171.60.
   4. If a matching order is found, open Order details to see what product or subscription it is.
3. If the account cannot be accessed
   • If the subscription is tied to an account that cannot be signed into or identified, Microsoft support cannot cancel it without account access, because of account security.
   • In that case, the practical option is to contact the bank or card issuer and:
     • Dispute the unrecognized Microsoft charge as unauthorized or unknown.
     • Ask them to block further recurring charges from Microsoft on that card.
     • If necessary, request a new card number.
4. If a known subscription is found and needs to be stopped or refunded
   • Once the correct account and subscription are identified, sign in to that Microsoft account and:
     • Turn off recurring billing or cancel the subscription via the Subscriptions section.
     • If the charge is recent and not wanted, review refund options for subscriptions or digital purchases as described in the refund help pages.

If no Microsoft account shows the charge after using the Investigate tool and checking order history, treat the transaction as potentially fraudulent and work with the bank/card issuer to stop and reverse it.

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References:

• How to investigate a billing charge from Microsoft
• View your Microsoft Store order history
• Get help with your Microsoft account
• Unable to cancel your Microsoft subscription
• Get a refund for apps and games purchased from Microsoft Store
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Double Billing for Microsoft Services - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A