double charging

Question

I am charged a annual premium of $150 something, and the another $10 something as well. Is this normal???

Answer 1

Hi, I'm Bernard. I'm happy to help!

It seems that there are 2 subscriptions if you have 2 billings. To check and cancel, kindly follow the steps below:

Go to: https://account.microsoft.com/services

Look for the Microsoft 365 subscription you have.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

Note: If there is no option for a refund, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

I pay $150 for MS 365, and then I am been charge the smaller amount for what?. I only ned and agreed to pay for the MS 365. What is the other charge for

Answer 3

The behavior can be normal depending on what each charge is for.

From the context, double or multiple charges commonly happen when:

1. There are separate products or billing models
   • An annual or fixed subscription fee (for example, around $150 per year).
   • An additional usage-based or hybrid charge (for example, a smaller recurring or overage amount such as $10) when a product includes both a base fee and pay‑as‑you‑go usage.
   • Hybrid pricing is described as:
     • A base subscription fee that covers a set amount of usage.
     • Extra pay‑as‑you‑go charges if usage exceeds what’s included.
2. There are multiple subscriptions or accounts
   • Multiple subscriptions purchased intentionally (for example, more than one Microsoft 365 subscription) will appear as separate transactions.
   • Different Microsoft accounts using the same card can also create what looks like double charging.
3. Billing dates and periods don’t line up
   • Invoices and charges can appear close together when billing periods change or when a subscription renews and Microsoft transitions between billing models.
   • Changes to existing subscriptions (like adding licenses or services) are billed the next day and can show as an extra charge in the same month.

To verify whether the two amounts are expected or a true duplicate:

1. Review order history
   • Sign in and review order history to see if there are two separate purchases or subscriptions for those amounts and whether they cover different service periods.
2. Check for multiple accounts using the same card
   • Go to Microsoft account Payment options and use Investigate to see if another account is using the same card.
3. Investigate the billing charge
   • Follow the guidance in How to investigate a billing charge from Microsoft to identify what each charge corresponds to.

If, after checking, the smaller charge is clearly a duplicate or unwanted subscription, use the refund and cancellation guidance in the referenced articles or contact Microsoft Billing Support so they can securely review and correct the charges.

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References:

• I've been charged twice
• How to investigate a billing charge from Microsoft
• Understand your invoice for your Microsoft MCA billing account
• Understand your invoice for your Microsoft MOSA billing account
• Billing scenarios for one-time and recurring purchases in Cloud Solution Providers program (CSP) new commerce experience (NCE)
• Double Billing for Microsoft Services - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• refund please - Microsoft Q&A