yearly subscription unknown

Question

Hi

I am being charged 138.11 yearly but not sure what this is for.

Please help.

Thank you

Patricia Kral

Answer 1

To identify and stop an unknown yearly Microsoft charge like 138.11, follow these steps:

1. Check what the charge is for
   • Sign in to the Microsoft account dashboard and review order history and services & subscriptions to see which subscription matches the amount and date of 138.11.
   • If the charge is for a Microsoft 365 or other Microsoft subscription, it will appear there with the billing frequency (monthly or yearly) and next charge date.
2. Check for duplicate or unexpected charges
   • Review several months of bank/credit card statements and compare them with the order history. Sometimes charges appear close together if a late payment and the next on‑time payment were both processed, or if multiple subscription periods were purchased.
   • If only one matching charge appears in the Microsoft order history but multiple appear on the bank statement, another Microsoft account (for example, a family member) might be using the same card.
   • Use the Manage your payments / Payment options page of the Microsoft account to select Investigate and search for other accounts using the same card.
3. Investigate unknown or unrecognized charges
   • Use the guidance in How to investigate a billing charge from Microsoft (linked from the billing support article) to confirm whether the charge is from Microsoft, which product it is for, and which account it is tied to.
4. Turn off recurring billing or cancel the subscription (if it is yours)
   • Go to https://account.microsoft.com/services and sign in.
   • Locate the subscription that matches the 138.11 yearly charge and select Manage.
   • If the subscription should continue but not renew automatically, turn recurring billing off.
   • If the subscription is no longer needed, use Cancel (or equivalent) on that page. After cancellation, an invoice may still appear for any outstanding balance, but future renewals will stop.
5. If the account or subscription is not recognized or accessible
   • If there is no way to sign in to the account that owns the subscription, or the subscription clearly belongs to someone else, work with the bank or card issuer to block future Microsoft charges and dispute the transaction as unauthorized.
   • For elderly relatives or accounts that cannot be accessed, canceling via the bank/card issuer is often the most practical route.
6. Contact Microsoft Support for billing help
   • If the charge remains unclear after checking order history and payment options, contact Microsoft billing support via the Account & Billing Help or Contact Microsoft Support links in the billing/OneDrive/Microsoft 365 support pages and provide the transaction date, amount, and last digits of the card so they can locate the subscription and advise on cancellation or refund eligibility.

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References:

• Unable to cancel your Microsoft subscription
• Understand your invoice for your Microsoft MOSA billing account
• I've been charged twice
• OneDrive billing questions
• Turn recurring billing on or off for a Microsoft subscription
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A
• overcharged for microsoft 365 family classic - Microsoft Q&A