Microsoft Teams
A Microsoft customizable chat-based workspace.
9,113 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 1%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVY%3C/text%3E%3C/svg%3E)
Same here. When will this be resolved???
Teams chat not displaying images properly
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 81%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZB%3C/text%3E%3C/svg%3E)
Zhang Bufan
521
Reputation points
I just realized this problem seems to be happening to everyone. If you are in a chat group and someone shares an image, most times when you click on it to see the larger version it will not load, but show a blank screen instead. You have to leave the chat group and re-enter it multiple times in order to get the image to display properly. This did not used to be a problem. Maybe two months ago, this always seemed to work correctly - you click on an image and it shows the enlarged image. But now it typically just shows a blank screen.
Microsoft Teams
Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
2,273 questions
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,009 questions
{count} votes
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Zhang Bufan 521 Reputation points
2021-12-10T08:05:32.743+00:00 Try to restart the computer after clearing the cache, but still unable to open some pictures.
Turn off hardware acceleration, restart the client, and turn on hardware acceleration here, and restart the client test here.
Try to add the local firewall whitelist, but it does not seem to be the cause of this problem.
Installing teams on a new computer also has this problem.I tried to fix it, but the problem still exists
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Xzsssss 8,861 Reputation points Microsoft Vendor2021-12-13T06:39:30.323+00:00 Hi @Zhang Bufan ,
Is the photo size too large?
And have you tried using Teams on browsers for this?What's more, please make sure the photo has been uploaded to the sender's OneDrive disk.
Best regards,
Lou -
Zhang Bufan 521 Reputation points
2021-12-14T10:46:40.09+00:00 I'm sorry it didn't work for me, we are still troubled.
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Xzsssss 8,861 Reputation points Microsoft Vendor
2021-12-23T05:28:18.08+00:00 H @Zhang Bufan ,
So sorry for the late, I've checked the issue again and no related or similar behaviors on my lab.
You may found help from the online support, they've got more resources to help you on these issues:
https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-supportHope your issue could be resolved soon.
Best regards,
Lou -
Mark Cornbill 161 Reputation points2022-01-17T11:02:15.23+00:00 With covid and remote working being the norm in my company, we are using MS Teams extensively for communication and content sharing.
The fact that a multi-billion dollar corporation has left this unable to open image issue unfixed for what seems like a year is appalling. Leaving the chat channel and then coming back in 60% of the time you need to open an image to view it becomes tiring fast when you are having to do this dozens and dozens of times a day, every day, every week, for the last year.
Fix your product please!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 30%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
ABY 46 Reputation points2022-01-18T06:56:13.397+00:00 Is been more than two years since we are using teams actively. More than any other office tool.
But still cannot resolve the image preview and arrow keys issues.
Cleaning the deep cache does not resolve it permanently. Screenshot or any other image sharing is essentials of remote work. But teams cannot open previews properly. Without opening the preview, we cannot download the image as well. I spent sometimes minutes opening an image. It's very disappointing.
Sometimes cannot manage the curser with arrow keys, so you need to use the mouse instead.Why someone from Microsoft takes the responsibility to resolve this issue. I am very annoyed.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 30%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rob 21 Reputation points2022-01-18T20:57:09.66+00:00 Any idea why this keeps happening? Had no issues with ZOOM, but absolutely hate using teams to share screenshots or open images as it just goes to a blank screen.
It is not feasible to completely shut down an application and open it again for basic functions.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 82%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Ricky 106 Reputation points2022-01-20T22:33:28.19+00:00 This has been going on for at least 4 months. It's unbelievably frustrating and the entire company is complaining about the issue. I'm even seeing people ask if we can just move to using a product that actually works, and as a software engineer who received a lot of these complaints, being that we are an IT infrastructure-free company, I am starting to agree with them. Viewing images works about 20% of the time in a standard chat window, and 100% of the time when that chat window is popped out. Sometimes, navigating away from the chat to a different chat, then coming back, also works. However, the "clear your cache", and "log out and back in" suggestions are ridiculous low-level nonsense troubleshooting. Months ago this was NEVER a problem. I've been using Teams for years. Anyone who uses Teams on a regular basis and sends images, has this problem. Doesn't matter what company, what computer, what employee. EVERYONE has this issue, meaning Teams devs also have this issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 37%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Marc Wickens 1 Reputation point2022-01-26T12:31:32.677+00:00 This is an extremely frustrating issue, especially since sharing PNG files has been a solved problem for decades now.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 45%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lonny Bohonos 1 Reputation point2022-02-02T10:29:16.767+00:00 When I have running the Problem Step Recorder in the background, I'm not able to reproduce the issue. As soon as I stop the PSR the issue appears again.
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Lonny Bohonos 1 Reputation point
2022-02-02T10:31:28.52+00:00 When I have running the Problem Step Recorder in the background, I'm not able to reproduce the issue. As soon as I stop the PSR, the issue appears again...
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 75%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Christo 1 Reputation point2022-02-02T10:45:43.167+00:00 This is still an issue since we started using Teams in 2019. Logging out, clearing the files, all of that only works for a short time. This issue really interrupts communication in our teams and in our environment we have a lot of screen shots being sent. Microsoft really needs to fix this. Users should not need to apply work-arounds for an app to work like it should.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 84%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
Guergachi, Sammy (INT) 1 Reputation point2022-02-08T19:36:15.833+00:00 Can someone from Microsoft please confirm that this bug is being fixed?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 74%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Boeren, Dirk-Jan 1 Reputation point2022-02-11T10:00:28.75+00:00 After months and months and countless people reporting it, this is STILL an issue. Terrible.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 66%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Cason Haughton 1 Reputation point2022-02-28T23:57:51.06+00:00 This is such a frustrating issue. I'm thankful MS is allegedly working on a patch, but I hope it comes soon.
It doesn't matter how large or how small the image is, it doesn't matter the image extension, it doesn't matter who I'm messaging or who's messaging me, this issue happens daily. Almost, if not, with every single image shared. I work at a company of 1,000+ employees and it affects all of us. Teams is the designated chat client.
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Cason Haughton 1 Reputation point
2022-03-01T00:01:30.523+00:00 The workaround provided by JamesHickey-1281 does work for some of our employees. One of our admins found this workaround too. But it doesn't work for everyone and it's unreasonable to expect us to do this every time, every day. Thanks.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 68%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JoshEH 16 Reputation points2022-01-06T22:35:46.25+00:00 Same problem here, and it's been this way for awhile, across multiple computers. I work in a visual heavy field, so half my dad is spent trying to get Teams to show me images.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 26%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Vivek 16 Reputation points2022-01-11T00:53:46.803+00:00 I have been facing this problem for many months now. Recently did a full re-install of the OS as well (due to unrelated reason) and a fresh installation of Teams is having the same issue. Teams Online - the web-version is not affected though. Its just the desktop app.
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ABY 46 Reputation points
2022-01-19T07:54:24.39+00:00 Is been more than two years since we are using teams actively. More than any other office tool.
But still cannot resolve the image preview and arrow keys issues.
Cleaning the deep cache does not resolve it permanently. Screenshot or any other image sharing is essentials of remote work. But teams cannot open previews properly. Without opening the preview, we cannot download the image as well. I spent sometimes minutes opening an image. It's very disappointing.
Sometimes cannot manage the cursor with arrow keys, so you need to use the mouse instead.Why someone from Microsoft takes the responsibility to resolve this issue. I am very annoyed.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 87%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Peter 26 Reputation points2022-01-24T17:00:29.413+00:00 Based on what I've read, it looks like there are two workarounds to this issue:
Option 1: Pop out the Teams Chat into its own window. Images appear to open without any issues when Teams Chats are Popped Out into their own windows. I've tried this and it works for me 100% of the time.
Option 2: In the Teams Chat, Right Click the image, which will bring up the "Copy Image" dialog. Do NOT click copy image. Instead, Left Click the image somewhere else. Kind of a weird workaround but this will open the image full size. I've tried this and it works for me 100% of the time.
Option 2 is the least inconvenient so it's what I will be using until Microsoft fixes this fundamental feature.
Things that DON'T work consistently:
- Clearing cache
- Restarting Teams
- Restarting PC
- Clicking into and out of the chat
Thanks,
Pete