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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 81%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZB%3C/text%3E%3C/svg%3E)
I just realized this problem seems to be happening to everyone. If you are in a chat group and someone shares an image, most times when you click on it to see the larger version it will not load, but show a blank screen instead. You have to leave the chat group and re-enter it multiple times in order to get the image to display properly. This did not used to be a problem. Maybe two months ago, this always seemed to work correctly - you click on an image and it shows the enlarged image. But now it typically just shows a blank screen.
Try to restart the computer after clearing the cache, but still unable to open some pictures.
Turn off hardware acceleration, restart the client, and turn on hardware acceleration here, and restart the client test here.
Try to add the local firewall whitelist, but it does not seem to be the cause of this problem.
Installing teams on a new computer also has this problem.
I tried to fix it, but the problem still exists
Hi @Zhang Bufan ,
Is the photo size too large?
And have you tried using Teams on browsers for this?
What's more, please make sure the photo has been uploaded to the sender's OneDrive disk.
Best regards,
Lou
I'm sorry it didn't work for me, we are still troubled.
H @Zhang Bufan ,
So sorry for the late, I've checked the issue again and no related or similar behaviors on my lab.
You may found help from the online support, they've got more resources to help you on these issues:
https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support
Hope your issue could be resolved soon.
Best regards,
Lou
With covid and remote working being the norm in my company, we are using MS Teams extensively for communication and content sharing.
The fact that a multi-billion dollar corporation has left this unable to open image issue unfixed for what seems like a year is appalling. Leaving the chat channel and then coming back in 60% of the time you need to open an image to view it becomes tiring fast when you are having to do this dozens and dozens of times a day, every day, every week, for the last year.
Fix your product please!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 30%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Is been more than two years since we are using teams actively. More than any other office tool.
But still cannot resolve the image preview and arrow keys issues.
Cleaning the deep cache does not resolve it permanently. Screenshot or any other image sharing is essentials of remote work. But teams cannot open previews properly. Without opening the preview, we cannot download the image as well. I spent sometimes minutes opening an image. It's very disappointing.
Sometimes cannot manage the curser with arrow keys, so you need to use the mouse instead.
Why someone from Microsoft takes the responsibility to resolve this issue. I am very annoyed.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 30%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Any idea why this keeps happening? Had no issues with ZOOM, but absolutely hate using teams to share screenshots or open images as it just goes to a blank screen.
It is not feasible to completely shut down an application and open it again for basic functions.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 82%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
This has been going on for at least 4 months. It's unbelievably frustrating and the entire company is complaining about the issue. I'm even seeing people ask if we can just move to using a product that actually works, and as a software engineer who received a lot of these complaints, being that we are an IT infrastructure-free company, I am starting to agree with them. Viewing images works about 20% of the time in a standard chat window, and 100% of the time when that chat window is popped out. Sometimes, navigating away from the chat to a different chat, then coming back, also works. However, the "clear your cache", and "log out and back in" suggestions are ridiculous low-level nonsense troubleshooting. Months ago this was NEVER a problem. I've been using Teams for years. Anyone who uses Teams on a regular basis and sends images, has this problem. Doesn't matter what company, what computer, what employee. EVERYONE has this issue, meaning Teams devs also have this issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 37%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
This is an extremely frustrating issue, especially since sharing PNG files has been a solved problem for decades now.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 45%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
When I have running the Problem Step Recorder in the background, I'm not able to reproduce the issue. As soon as I stop the PSR the issue appears again.
When I have running the Problem Step Recorder in the background, I'm not able to reproduce the issue. As soon as I stop the PSR, the issue appears again...
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 75%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
This is still an issue since we started using Teams in 2019. Logging out, clearing the files, all of that only works for a short time. This issue really interrupts communication in our teams and in our environment we have a lot of screen shots being sent. Microsoft really needs to fix this. Users should not need to apply work-arounds for an app to work like it should.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 84%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
Can someone from Microsoft please confirm that this bug is being fixed?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 74%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
After months and months and countless people reporting it, this is STILL an issue. Terrible.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 66%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
This is such a frustrating issue. I'm thankful MS is allegedly working on a patch, but I hope it comes soon.
It doesn't matter how large or how small the image is, it doesn't matter the image extension, it doesn't matter who I'm messaging or who's messaging me, this issue happens daily. Almost, if not, with every single image shared. I work at a company of 1,000+ employees and it affects all of us. Teams is the designated chat client.
The workaround provided by JamesHickey-1281 does work for some of our employees. One of our admins found this workaround too. But it doesn't work for everyone and it's unreasonable to expect us to do this every time, every day. Thanks.
Same problem. Sometimes switching between tabs (Chat, Teams, Calendar) and then back will fix it but usually only for one or two views. Very frustrating.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 39%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Same problem on a Mac, tried several workarounds mentioned here but non worked..
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 87%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWC%3C/text%3E%3C/svg%3E)
please fix this issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 54%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Same issue here for like a month also arrow key issue
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 79%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Please fix this bug. It is a pain in the neck.