Teams chat not displaying images properly

Zhang Bufan 521

I just realized this problem seems to be happening to everyone. If you are in a chat group and someone shares an image, most times when you click on it to see the larger version it will not load, but show a blank screen instead. You have to leave the chat group and re-enter it multiple times in order to get the image to display properly. This did not used to be a problem. Maybe two months ago, this always seemed to work correctly - you click on an image and it shows the enlarged image. But now it typically just shows a blank screen.

Zhang Bufan 521 Reputation points

2021-12-10T08:05:32.743+00:00

Try to restart the computer after clearing the cache, but still unable to open some pictures.
Turn off hardware acceleration, restart the client, and turn on hardware acceleration here, and restart the client test here.
Try to add the local firewall whitelist, but it does not seem to be the cause of this problem.
Installing teams on a new computer also has this problem.

I tried to fix it, but the problem still exists
Xzsssss 8,861 Reputation points Microsoft Vendor

2021-12-13T06:39:30.323+00:00

Hi @Zhang Bufan ,

Is the photo size too large?
And have you tried using Teams on browsers for this?

What's more, please make sure the photo has been uploaded to the sender's OneDrive disk.

Best regards,
Lou
Zhang Bufan 521 Reputation points

2021-12-14T10:46:40.09+00:00

I'm sorry it didn't work for me, we are still troubled.
Xzsssss 8,861 Reputation points Microsoft Vendor

2021-12-23T05:28:18.08+00:00

H @Zhang Bufan ,

So sorry for the late, I've checked the issue again and no related or similar behaviors on my lab.

You may found help from the online support, they've got more resources to help you on these issues:
https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

Hope your issue could be resolved soon.

Best regards,
Lou
Mark Cornbill 161 Reputation points

2022-01-17T11:02:15.23+00:00

With covid and remote working being the norm in my company, we are using MS Teams extensively for communication and content sharing.

The fact that a multi-billion dollar corporation has left this unable to open image issue unfixed for what seems like a year is appalling. Leaving the chat channel and then coming back in 60% of the time you need to open an image to view it becomes tiring fast when you are having to do this dozens and dozens of times a day, every day, every week, for the last year.

Fix your product please!
ABY 46 Reputation points

2022-01-18T06:56:13.397+00:00

Is been more than two years since we are using teams actively. More than any other office tool.
But still cannot resolve the image preview and arrow keys issues.
Cleaning the deep cache does not resolve it permanently. Screenshot or any other image sharing is essentials of remote work. But teams cannot open previews properly. Without opening the preview, we cannot download the image as well. I spent sometimes minutes opening an image. It's very disappointing.
Sometimes cannot manage the curser with arrow keys, so you need to use the mouse instead.

Why someone from Microsoft takes the responsibility to resolve this issue. I am very annoyed.
Rob 21 Reputation points

2022-01-18T20:57:09.66+00:00

Any idea why this keeps happening? Had no issues with ZOOM, but absolutely hate using teams to share screenshots or open images as it just goes to a blank screen.

It is not feasible to completely shut down an application and open it again for basic functions.
Ricky 106 Reputation points

2022-01-20T22:33:28.19+00:00

This has been going on for at least 4 months. It's unbelievably frustrating and the entire company is complaining about the issue. I'm even seeing people ask if we can just move to using a product that actually works, and as a software engineer who received a lot of these complaints, being that we are an IT infrastructure-free company, I am starting to agree with them. Viewing images works about 20% of the time in a standard chat window, and 100% of the time when that chat window is popped out. Sometimes, navigating away from the chat to a different chat, then coming back, also works. However, the "clear your cache", and "log out and back in" suggestions are ridiculous low-level nonsense troubleshooting. Months ago this was NEVER a problem. I've been using Teams for years. Anyone who uses Teams on a regular basis and sends images, has this problem. Doesn't matter what company, what computer, what employee. EVERYONE has this issue, meaning Teams devs also have this issue.
Marc Wickens 1 Reputation point

2022-01-26T12:31:32.677+00:00

This is an extremely frustrating issue, especially since sharing PNG files has been a solved problem for decades now.
Lonny Bohonos 1 Reputation point

2022-02-02T10:29:16.767+00:00

When I have running the Problem Step Recorder in the background, I'm not able to reproduce the issue. As soon as I stop the PSR the issue appears again.
Lonny Bohonos 1 Reputation point

2022-02-02T10:31:28.52+00:00

When I have running the Problem Step Recorder in the background, I'm not able to reproduce the issue. As soon as I stop the PSR, the issue appears again...
Christo 1 Reputation point

2022-02-02T10:45:43.167+00:00

This is still an issue since we started using Teams in 2019. Logging out, clearing the files, all of that only works for a short time. This issue really interrupts communication in our teams and in our environment we have a lot of screen shots being sent. Microsoft really needs to fix this. Users should not need to apply work-arounds for an app to work like it should.
Guergachi, Sammy (INT) 1 Reputation point

2022-02-08T19:36:15.833+00:00

Can someone from Microsoft please confirm that this bug is being fixed?
Boeren, Dirk-Jan 1 Reputation point

2022-02-11T10:00:28.75+00:00

After months and months and countless people reporting it, this is STILL an issue. Terrible.
Cason Haughton 1 Reputation point

2022-02-28T23:57:51.06+00:00

This is such a frustrating issue. I'm thankful MS is allegedly working on a patch, but I hope it comes soon.

It doesn't matter how large or how small the image is, it doesn't matter the image extension, it doesn't matter who I'm messaging or who's messaging me, this issue happens daily. Almost, if not, with every single image shared. I work at a company of 1,000+ employees and it affects all of us. Teams is the designated chat client.
Cason Haughton 1 Reputation point

2022-03-01T00:01:30.523+00:00

The workaround provided by JamesHickey-1281 does work for some of our employees. One of our admins found this workaround too. But it doesn't work for everyone and it's unreasonable to expect us to do this every time, every day. Thanks.

40 answers

Ryan Volkmann 1 Reputation point

2022-01-13T18:20:52.297+00:00

The web version does not have this problem. If you are using Chrome, you can make the web version open sort of like a native application. When your browser is on the Teams web-app, go to the Chrome menu, More Tools, Create Shortcut - be sure to check the "open as window" option. You can then pin the open window to your taskbar and open the web version like a native application. Not ideal.. but at least then you can view images in Teams.. SMH.
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macrosoft 1 Reputation point

2022-01-18T09:46:36.77+00:00

The problem is on both Windows and macOS. I'm wondering if Microsoft themselves use their own Teams at all.
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JohnnyD 1 Reputation point

2022-01-18T18:07:04.427+00:00

I am able to open an image once, before I have to totally quit out of teams. After reopening Teams, I can open the image again. The only workaround I have found is to right click the image and "Open in Browser"
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Adam Oleksy 6 Reputation points

2022-01-19T07:29:14.33+00:00

Try pop out the chat to a separate window.

This issue does not appear when you preview images from such window.
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GlacialCalamity 1 Reputation point

2022-01-19T10:47:04+00:00

I might have a solution piggy backing off someone else you posted. I've had this issue since day 1 of Teams' new platform changes a couple years back.

Kudos to @PAI Kun for the thought of trying it in a pop-up window. My issue though is that I use meetings via plug-ins in Outlook to organize many different meeting based chats that don't have the option.

I eventually tried re-sizing (not full screen) my app to almost full screen (like a mm from the edges) and now my images show each time without cache flushing. This makes me lean to it being a resolution issue for how the app natively displays the image. Maybe M$ did not contemplate this when designing the resizing parameters of the app (regardless of OS).
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ODonovan, Dennis 1 Reputation point

2022-02-15T20:34:24.517+00:00

This is an interesting note, and I lend further credence to the display resolution and/or app size on the screen being part of the problem, as any/every time I try to resize the Teams window, it also seems to freeze my VDI.
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Passuello Christophe 26 Reputation points

2022-01-24T15:35:43.48+00:00

We also have this issue at our company and it's really a pain in the *ss to have to clean the cache again and again.
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Ricky 106 Reputation points

2022-01-24T16:55:06.387+00:00

Don't clean cache. Waste of time. Just pop the conversation out into a new window and all images will load properly.
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Teams chat not displaying images properly

40 answers