We have moved our email from Google to M365 but Outlook thinks it is still Google

Question

New email is coming into M365 and not Google so we know that it's pointing in the right place but when we try to add a mailbox to Outlook, it asks us to log into Google. There were 2 email addresses in Google and we have added more in M365. It doesn't matter whether it is one of the new or old ones, it always redirects to Google sign in page. If we choose Advanced Options and then Let me set my account up manually then we can log into M365 fine and can add the mailbox. Logging into M365 on the website is fine too, it's just when adding a mailbox to any email program.

This is obviously frustrating, how do we get rid of the Google connection?

Answer 1

Hi JenBurnett,

For new devices where outlook was never setup, there should be no issue like redirecting directly to google.

Check your device logged email address

Go to window settings > Accounts >

Remove the email address from "Email and Accounts" and from "Access work or school" if you found any
Also check other options available

Which version of outlook application you are using?

Let me know if you still face the same issue again

Regards,
Prakash Chhetry

Answer 2

That's exactly the issue, new devices that have never been set up redirect to Google as well as ones that have. One of my users has just bought a new phone and it happened when trying to add his mailbox.

Answer 3

Hi JenBurnett,

Can you tell or show the steps that you take in adding the user in outlook?

Also, is it OK while using outlook web application?

Regards,
Prakash Chhetry

Answer 4

File - Add Account. Add email address, click connect. Outlook then comes up with Google sign in page. If I click Advanced options on the previous screen and then Let me set up my account manually then it lets me select M365 and it works fine.

Logging into MS on website is fine, it's only a problem when adding a mailbox to any email program.

Answer 5

We are not clicking on Google, it's an automatic redirect when the email address is entered and continue is pressed.