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3 answers

get refund

I was charged on an old card I no longer use because I am not with hat company, I have charged it to a new one, but the old card needs to be refunded, I want to make sure I do not lose my account as it stands.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T17:22:17.3066667+00:00
Charles C. Woods 0 Reputation points
answered 2026-09-15T18:01:16.81+00:00
Lester Bernard Reyes 85,500 Reputation points Independent Advisor
1 answer

Don't lose you benefits notice

There was a billing issue with my Microsoft 365 subscription, I corrected it and my subscription was PAID, however every time I launch a MS Office program, I get a notice "Don't lose you benefits" there was a billing issue. HOW DO I GET THIS…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T17:20:26.41+00:00
Brett 0 Reputation points
answered 2026-09-15T17:58:19.5233333+00:00
Jonathan Deives 81,795 Reputation points Independent Advisor
1 answer

Sole Global Administrator locked out of Entra tenant because Authenticator MFA registration is missing

I am the sole Global Administrator of a Microsoft Entra/Azure tenant and cannot access it because its Microsoft Authenticator registration is no longer available. I know the correct username and password and still control the associated email address.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T17:38:42.0866667+00:00
Danny Ver 0 Reputation points
edited an answer 2026-09-15T17:56:29.46+00:00
Elena-VH 1,890 Reputation points Independent Advisor
2 answers

Bitlocker recovery key restart loop

I enter the bit locker pass code. I work for maybe 5 minutes and then the computer restarts and I have to enter the passcode again and it keeps doing this over and over. The first time I got the blue screen of death was February. This loop started…

Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
asked 2026-09-15T16:47:31.3366667+00:00
SiRi 0 Reputation points
answered 2026-09-15T17:55:20.01+00:00
Harry Phan 33,320 Reputation points Independent Advisor
1 answer

Unauthorised payment to Microsoft from my bank account

I have a family account which I share between my various endeavours which I pay annually for. This morning I note a payment of [Moderator note: Personally Identifiable Information removed] deducted and I receive an email on an email which is one of the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-02T10:53:01.65+00:00
TANYA JOUBERT 0 Reputation points
edited the question 2026-09-15T17:55:10.1133333+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
8 answers

MEMORY_MANAGEMENT 0x1A BSOD

bonjour à vous, j'ai eu un autre écran bleu ce matin quand j'utilisait google chrome j'ai réussi à avoir un minidump : https://drive.google.com/file/d/1SjHI54HFkAQrXse415d_0BZCRTdULdX7/view?usp=sharing En espérant que l'on puisse savoir ce qui se passe…

Windows for home | Windows 10 | Performance and system failures
asked 2026-09-13T07:25:06.57+00:00
Man WOn 65 Reputation points
edited an answer 2026-09-15T17:54:17.2333333+00:00
Lester Bernard Reyes 85,500 Reputation points Independent Advisor
1 answer

Windows Update Error: "You're not up to date" with BITS Service Problem (NET HELPMSG 2182)

Hamid: Hi team, I am facing a persistent issue with Windows Update on my Windows 10 machine. Even though I try to keep my system updated, the Settings page displays the message: "You're missing important security and quality fixes." When I ran…

Windows for home | Windows 10 | Windows update
asked 2026-02-09T07:57:12.4+00:00
Hamid 0 Reputation points
commented 2026-09-15T17:51:11.74+00:00
Kineka Weeks 0 Reputation points
1 answer

Windows Server 2022 VMs on Azure Local crash in hvsocket.sys with bugcheck 0x139

Problem description Describe the problem you're seeing, including any error messages or codes. Environment Service: Azure Local Topic: VM restarted or stopped unexpectedly What I've already tried List any troubleshooting steps you've already…

Windows for business | Windows Server | Performance | System performance
asked 2026-09-11T16:19:39.4766667+00:00
Chris Lutterloh 0 Reputation points
commented 2026-09-15T17:50:37.0166667+00:00
Chris Lutterloh 0 Reputation points
1 answer

SmartScreen after Artifact signing

Users are still seeing the scary smartscreen warning 6+ weeks after starting Artifact Signing, is this typical?

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

1,340 questions
asked 2026-09-14T20:13:48.39+00:00
Rift Communications 0 Reputation points
answered 2026-09-15T17:49:22.8133333+00:00
Zoha Fatima 510 Reputation points
2 answers

Unable to receive final decision email on Account Recovery Submission

I have submitted an Account Recovery Form for a locked Hotmail account. I have waited a week between submissions. I have submitted from a known Internet address. I have tried multiple third-party emails to receive the one time security code. Still, I…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T14:45:44.84+00:00
Jason Otto 0 Reputation points
answered 2026-09-15T17:48:26.0166667+00:00
Lester Bernard Reyes 85,500 Reputation points Independent Advisor
2 answers

how to unblock a sender in outlook

how to I unblock a sender in outlook? I mistakenly turned in on on my own email address.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-13T17:09:10.09+00:00
jeanne verville 0 Reputation points
commented 2026-09-15T17:45:24.0733333+00:00
Heimerdinger 630 Reputation points Independent Advisor
1 answer

Microsoft for Startups verification failed — Program Support missing — need verification reopened

iam using the new Microsoft for Startups PREVIEW experience in Azure Portal. My startup business verification failed, but the portal does not provide any option to edit the submitted information, retry the verification, or resubmit the application. The…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,735 questions
asked 2026-09-15T17:43:08.2166667+00:00
bufan shen 0 Reputation points
answered 2026-09-15T17:43:19.31+00:00

AI answer

1 answer

I can't open Word files. I need to reinstall 365

I can't open Word files. I need to reinstall 365. HELP please!

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-15T17:04:48.36+00:00
Richard Cheatham 0 Reputation points
answered 2026-09-15T17:41:14.0933333+00:00
Lester Bernard Reyes 85,500 Reputation points Independent Advisor
2 answers

getting integrated camera to work with zoom workplace app

When opening the zoom workplace app the integrated camera doesn't work

Windows for home | Windows 11 | Apps
asked 2026-09-15T16:57:56.12+00:00
William Lahvic 0 Reputation points
answered 2026-09-15T17:39:59.9566667+00:00
David-M 127.1K Reputation points Independent Advisor
2 answers

How to create a (sub)folder in OneDrive web?

I created a folder First_Folder, I created a subfolder (so First_Folder/Subfolder1) with right click in the blank and I named it. Great. Now I put my files in my first folder (so I have a list of files, from which one is a folder, the rest are 30 other…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-09-15T13:45:16.27+00:00
Peter 0 Reputation points
edited an answer 2026-09-15T17:39:56.6433333+00:00
Brian Tillman 27,320 Reputation points Independent Advisor
3 answers

I keep getting a message that I have an Account problem in Windows 11 pro.

I keep getting a message that I have an Account problem. How do I find out what it is and where the problem lies?

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-08-27T01:32:54.2033333+00:00
NealHenby-9792 5 Reputation points
commented 2026-09-15T17:34:42.08+00:00
Patrick Armstrong 46 Reputation points
1 answer

Unable to Receive Login.gov and SAM.gov Security Verification Emails

I am not receiving OTP/security code emails from login.gov and SAM.gov in my Outlook/Hotmail account. The emails are not in Inbox, Junk, Clutter, Deleted Items, or Quarantine. Safe Sender settings have already been configured, but the issue persists.…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-15T13:47:30.6+00:00
Shaamim Ahmed 0 Reputation points
answered 2026-09-15T17:31:54.32+00:00
Brian Tillman 27,320 Reputation points Independent Advisor
3 answers

Install driver Realtek-RealtekHSA.inf

Realtek-RealtekHSA.inf install as this is required for installing realtek driver

Windows for home | Windows 11 | Devices and drivers
asked 2025-12-14T17:36:18.2533333+00:00
Rajneesh Tiwari 85 Reputation points
answered 2026-09-15T17:31:53.6966667+00:00
Mulamba MAZIMBA WB 0 Reputation points
2 answers

Azure sole Global Administrator locked out by Microsoft Authenticator MFA – Tenant Recovery required

I am the sole Global Administrator of a Azure and Microsoft 365 / Microsoft Entra tenant and I am completely locked out due to the loss of the Microsoft Authenticator registration. The username and password are correct. Microsoft recognizes the work…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T09:20:16.16+00:00
Maka Apricus 0 Reputation points
commented 2026-09-15T17:26:55.6666667+00:00
Ruby Nguyen 2,720 Reputation points Independent Advisor
1 answer

Microsoft Basic 365 Subscription Renewal

I keep receiving emails stating that my subscription expired on 9/06/2026. I renewed this subscription via Best Buy in June 2026 like I always do. Please update my account information.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-15T16:46:15.2533333+00:00
Jonah Hughes 0 Reputation points
commented 2026-09-15T17:23:32.65+00:00
John Jefferson Doyon 88,720 Reputation points Independent Advisor