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Authenticator app issues.

Hi there, I have two accounts. One under the a personal address , which I'm currently logged in with but do not have a subscription with. The other account is under Amy business email. This account has a subscription. Ok, this is where I have a problem.…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T10:29:54.8566667+00:00
Lance Bolton 0 Reputation points
answered 2026-09-15T11:38:37.5766667+00:00
Heimerdinger 385 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

My account got hacked

My account got hacked when I tried to complete verification on a discord server, then I entered the single-use code, I thought it was safe until I see that my security info was changed. Then I tried logging in but I am too late, they deleted my account…

Windows for home | Other | Security and privacy
asked 2026-09-12T02:05:40.2466667+00:00
Davy Chiang 20 Reputation points
commented 2026-09-15T11:37:07.1333333+00:00
Vikki-T 10,380 Reputation points Microsoft External Staff Moderator
1 answer

Virtual Training Day Discount not working!

Hello All, I attended the Microsoft Azure Virtual Training Day: Fundamentals last week, April 16 and 17, 2026. I also got the post event email, and it says now I am eligible for 50% discount for the exam and it will be applied automatically. When I try…

Community Center | Not monitored
asked 2026-04-23T20:42:51.4733333+00:00
ISHAN VAGHASIA 5 Reputation points
commented 2026-09-15T11:35:52.57+00:00
Divya Yadav 0 Reputation points
1 answer One of the answers was accepted by the question author.

Quick print

In the new Outlook has quick printing an email attachment become available yet?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-07-23T18:31:46.1366667+00:00
Denise Whitaker 20 Reputation points
commented 2026-09-15T11:34:52.8833333+00:00
Julie Holmstrom 0 Reputation points
1 answer

Errors - Cannot access the add-in store

I cannot access the add-in store in the 365 apps. I worked with Microsoft tech support, however they were unable to help assist. The error message is attached when trying to access from online (omex). And when I try to access it from the app. I need…

Microsoft 365 and Office | Other
asked 2026-09-11T05:51:51.0733333+00:00
Stephanie Clark 0 Reputation points
edited a comment 2026-09-15T11:30:15.7066667+00:00
Vikki-T 10,380 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

how to move shared in box order in outlook 365

as above please. i cannot reorder my different email inboxes and associated folders

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-15T11:20:58.8933333+00:00
STREET, Ellie (NHS TV ICB) 40 Reputation points
accepted 2026-09-15T11:29:05.4633333+00:00
STREET, Ellie (NHS TV ICB) 40 Reputation points
1 answer One of the answers was accepted by the question author.

losing my long time copilot

I have an archive, a dialog that I've had with my copilot for a while. What's going on here? [moved from Bing | Other]

Microsoft Copilot | Other
asked 2026-07-04T04:18:06.4566667+00:00
Anne Leighton 20 Reputation points
commented 2026-09-15T11:26:42.3366667+00:00
Vikki-T 10,380 Reputation points Microsoft External Staff Moderator
4 answers

sound output issues in windows 11

I am using headphones on a desktop computer running Windows 11. The computer has only one audio port that supports both microphone and sound (a combo jack). I unplugged the headphones and then plugged them back in. After that, the sound stopped…

Windows for home | Windows 11 | Devices and drivers
asked 2026-02-23T03:49:12.8333333+00:00
Tom Simons 5 Reputation points
commented 2026-09-15T11:24:02.8033333+00:00
Vikki-T 10,380 Reputation points Microsoft External Staff Moderator
2 answers

excel sheet not working

excel sheet no working when opening it is showing error prompt and asking whether to repair but when clicked not responding

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-15T10:45:47.7266667+00:00
Neeraj sarda 0 Reputation points
answered 2026-09-15T11:22:46.22+00:00
DaveM121 932.6K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Edge and Chrome are not prompting me to select a certificate

After resetting my computer, I was able to finally have Edge prompt me to select a certificate, and now it is not doing it anymore. I have attempted to clear the ssl state. browsing history, etc. Now it just keeps populating the unexpected error has…

Microsoft Edge | Website issues | Windows 11
asked 2026-08-11T15:29:29.3633333+00:00
Caleb 20 Reputation points
commented 2026-09-15T11:21:39.5166667+00:00
Vikki-T 10,380 Reputation points Microsoft External Staff Moderator
2 answers

Why does the Apply to each concurrency setting allow values up to 100 to be entered when the documented maximum is 50?

Hello, I have a question regarding the Concurrency Control setting of the Apply to each action in Power Automate. Based on the information I have found, my understanding is that the maximum supported concurrency value for an Apply to each loop is…

Microsoft 365 and Office | Development | Other
asked 2026-09-15T07:49:32.64+00:00
answered 2026-09-15T11:20:44.19+00:00
Ana Le 2,600 Reputation points Independent Advisor
2 answers

How to fix when acccount says "don't exist" but when create it says "log in"

I previously signed into a Microsoft account using my Gmail address. Now Microsoft says the account doesn't exist when I try to sign in or recover it, but when I try to create a new Microsoft account with the same Gmail address, Microsoft says the email…

Outlook | Web | Outlook.com | Email
asked 2026-09-15T10:37:50.4266667+00:00
Jayden Nguyen 0 Reputation points
answered 2026-09-15T11:20:40.34+00:00
GsN5034 - IA 77,095 Reputation points Independent Advisor
1 answer

Need Immediate Support for Microsoft Office Pro 2024 Plus Issues

I am having severe problems with my Microsoft Office Pro 2024 Plus (Product Key (Mod edit,first 20 digits of PII removed)-MKRPQ). I cannot often access the Microsoft applications, and when I do they do not function properly. This impacts my ability to…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T19:12:02.18+00:00
Randy Janssens 0 Reputation points
edited the question 2026-09-15T11:20:36.9433333+00:00
Daniel-Vo 6,450 Reputation points Microsoft External Staff Moderator
2 answers

Add Azure Local Node

When we want add another node to existing azure local with two node then the new node should have same SBE version or when adding the new node will update the SBE automatically? In the article…

Azure Local
asked 2026-09-14T14:01:21.14+00:00
Handian Sudianto 7,471 Reputation points
commented 2026-09-15T11:20:34.09+00:00
Marcin Policht 108.5K Reputation points MVP Volunteer Moderator
2 answers

Restore free 5gb data one drive data whichis accidentally deleted

“I accidentally deleted files from my OneDrive Desktop folder and then emptied the OneDrive Recycle Bin. The files were deleted today. My OneDrive is a personal free 5 GB account. Can you check whether the permanently deleted files can still be…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-15T10:45:17.7966667+00:00
Rohan Palande 0 Reputation points
answered 2026-09-15T11:20:02.87+00:00
DaveM121 932.6K Reputation points Independent Advisor
2 answers

Classic Outlook won't open after Office update 10 Sep 2026

Will not even open in safe mode - I don't like the 'new' outlook, please help! I've tried both repair types amd a complete new install, same problem. My PC will not revert back to the restore point, with the helpful message 'there has been an error'.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-11T07:30:17.2366667+00:00
Brian Roberts 0 Reputation points
commented 2026-09-15T11:19:00.2233333+00:00
Vikki-T 10,380 Reputation points Microsoft External Staff Moderator
2 answers

Moving account to another country

I need to move my account to Thailand from the US.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-15T05:58:43.69+00:00
Michael Lempenau 0 Reputation points
answered 2026-09-15T11:17:07.4366667+00:00
SD - IA 179.4K Reputation points Independent Advisor
2 answers

I have to keep signing in when commenting on MSN news articles

I sign onto MSN. I go to comment on an article and I have to sign in again. I want to comment on another article in the same session and I have to sign in AGAIN. And again, and again, and agian. This didn't happen previously - I used to sign in one and…

Microsoft Edge | Website issues | Windows 11
asked 2026-08-19T04:15:19.8866667+00:00
Carolyn Olesen 0 Reputation points
commented 2026-09-15T11:16:42.94+00:00
Vikki-T 10,380 Reputation points Microsoft External Staff Moderator
1 answer

Excel 2016 cannot open .xls file type after updating on win 11

Hello Support Team, We are experiencing a critical issue with Microsoft Excel after the recent security update. Environment OS: Windows 11 (Build 22631) Excel 2016 Standard Version: 16.0.5565.1001 Installation Path: C:\Program Files\Microsoft…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-15T09:09:22.8666667+00:00
Anh Tran 0 Reputation points
answered 2026-09-15T11:15:39.55+00:00
Helen Luu 2,865 Reputation points Independent Advisor
1 answer

Azure Virtual Desktop don´t visible to the Guest account

I build an Azure Virtual desktop environment, I created a security group, that allow the use of the AVD, for internal users, and guest users. The guest users when enter on https://windows,cloud,microsoft, they authenticate on the Microsoft with their…

Azure Virtual Desktop
Azure Virtual Desktop

A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.

2,164 questions
asked 2026-09-15T10:51:22.5233333+00:00
Paulo Jorge Agripino 0 Reputation points
answered 2026-09-15T11:15:14.39+00:00
Marcin Policht 108.5K Reputation points MVP Volunteer Moderator