1,827,411 questions

Sort by: Updated
1 answer

AI Skills Fest Voucher Not Received After Completing Playlist and Submitting Claim Form

Hello Microsoft Support, I participated in Microsoft AI Skills Fest 2026 and successfully completed an eligible playlist with 100% progress. After completing the playlist, I clicked "Check what's unlocked" and submitted the Certification Exam…

Community Center | Not monitored
asked 2026-06-22T03:01:49.5266667+00:00
Fikri Nugraha Saputra 10 Reputation points
commented 2026-06-25T06:37:49.56+00:00
Fikri Nugraha Saputra 10 Reputation points
1 answer

Microsoft Rewards not recognizing playing game on console nor PC for the past 2 days

I have played on both PC and my Xbox console like I do every day and for the past 2 days so far the quests to do so have not recognized me as playing anything. I have signed out and back into my PC, Xbox and my phone app. What do I need to do?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

7,682 questions
asked 2026-06-24T22:44:14.12+00:00
Lone Wolf 0 Reputation points
answered 2026-06-25T06:27:14.8333333+00:00
Vikki-T 6,680 Reputation points Microsoft External Staff Moderator
1 answer

Billing Category issue

MY MS office subscription was auto renewed on 31/03/2026 and charged to my Credit Card . On reviewing the CC bill , I noticed that I was charged gaming surcharge and associated GST by the CC . On calling them up , I informed that this was software…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-04-25T12:39:34.51+00:00
Vikas Goel 0 Reputation points
commented 2026-06-25T06:26:59.8333333+00:00
Vikas Goel 0 Reputation points
1 answer

Cancel Unsubscribe from Visio

I thought I had cancelled visio however I just received a recurring charge. I do not need this and I want to remove it.

Microsoft 365 and Office | Visio | For home | Windows
asked 2026-06-25T05:15:39.4333333+00:00
Lesley Plemons 0 Reputation points
edited an answer 2026-06-25T06:25:56.5966667+00:00
Jade Ng 13,410 Reputation points Microsoft External Staff Moderator
3 answers

How to fix a corrupted orphaned folder in my OneDrive root that instantly resurrects

I have a corrupted orphaned folder in my OneDrive root that instantly resurrects after deletion, even when the sync client is unlinked and I am signed out. I need a backend “orphaned item purge” or “root metadata repair” to remove the stuck folder. The…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-23T21:24:43.56+00:00
FamilyRS 0 Reputation points
recommended 2026-06-25T06:25:33.6666667+00:00
Xavier-D 9,550 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Azure Database for PostgreSQL flexible server stuck in 'starting' state

Server is stopped every Friday and started on Monday — has worked fine for weeks Nothing changed on our side (config, automation, parameters) This Monday: stuck in Starting for over an hour CLI stop also fails with SeverBusyWithOtherOperation (same…

Azure Database for PostgreSQL
asked 2026-06-15T08:08:32.6166667+00:00
pad-5184 20 Reputation points
accepted 2026-06-25T06:24:44.9366667+00:00
pad-5184 20 Reputation points
1 answer

Issues Bulk Downloading All Files From OneDrive to Mac

Hello, I am trying to download all of my Onedrive files (50GB) from the cloud to my external hard drive. I am on a Mac. I have gone on the One Drive website, selected all files, and downloaded. However, when the download is complete, there are files deep…

Microsoft 365 and Office | OneDrive | For business | MacOS
asked 2026-06-24T01:53:05.04+00:00
Onasis91 0 Reputation points
answered 2026-06-25T06:22:43.7+00:00
gold4africa 0 Reputation points
1 answer

To reschedule my Microsoft Azure Fundamentals (AZ-900) exam due to a technical issue with Pearson VUE.

I am writing to follow up on my case and request urgent assistance regarding my AZ-900 exam (Case ID: 42046457). Yesterday, I received an email from the APAC Customer Service Team asking me to contact Pearson VUE Customer Service immediately about my…

Community Center | Not monitored
asked 2026-06-25T05:49:06.0366667+00:00
Madara Senevirathna 0 Reputation points
answered 2026-06-25T06:21:50.2833333+00:00
Julian Sharp 34,221 Reputation points
2 answers

Onedrive access

Hi, As of a few days ago I have been unable to access my OneDrive files. I have tried two different computers, online and through the app. I have received Error Code: 8004deed via the app. Online I can log in but cannot view any files - the "My…

Microsoft 365 and Office | OneDrive | Other | MacOS
asked 2026-06-16T03:26:10.8866667+00:00
Lifeway Church 0 Reputation points
edited an answer 2026-06-25T06:20:39.4633333+00:00
Kai-H 21,275 Reputation points Microsoft External Staff Moderator
1 answer

Locked out of B2C

Locked out of B2C, this is not the first time.... regardless to how many authentication methods I add, it only asks about authentication or password Please help

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-21T16:00:44.6033333+00:00
ASSIL 86 Reputation points
edited a comment 2026-06-25T06:20:37.5766667+00:00
Jade Ng 13,410 Reputation points Microsoft External Staff Moderator
1 answer

OnVUE check in can not be started at this time..please see this issue and solve earlier

Community Center | Not monitored
asked 2026-06-25T04:58:52.3433333+00:00
Ravindra More, Rituja 0 Reputation points
answered 2026-06-25T06:19:49.2766667+00:00
Julian Sharp 34,221 Reputation points
1 answer One of the answers was accepted by the question author.

WinSxS Component Cleanup Metrics

Our remote endpoints only have 256GB solid-state drives, and Windows updates are leaving gigabytes of old files in the component store. If I run dism /online /cleanup-image /analyzecomponentstore via a remote script, what metric tells me whether a full…

Windows for business | Windows 365 Enterprise
asked 2026-06-24T03:15:07.5866667+00:00
Adin Mohhamed 20 Reputation points
accepted 2026-06-25T06:18:54.7733333+00:00
Adin Mohhamed 20 Reputation points
2 answers

Issue in Downloading AZ-305 Certification Certificate

I appeared for the AZ-305 interview on 20 June 2026. The Azure Learning Portal shows the status as Pass, but I am unable to download the certificate. Please find the screenshot attached for your reference. Kindly assist in resolving this issue so that I…

Community Center | Not monitored
asked 2026-06-25T05:30:26.4333333+00:00
Nitesh Singh 0 Reputation points
answered 2026-06-25T06:18:46.6333333+00:00
Julian Sharp 34,221 Reputation points
1 answer

Clarification of Microsoft Exam Registration Restriction

Recently, I tried registering for Microsoft PL 200 Certification exam, but while submitting the order, it showed "Microsoft registrations are currently not permitted for my account. Exam registration restriction that appears to be associated with my…

Community Center | Not monitored
asked 2026-06-25T05:42:59.71+00:00
Puti Bharath 0 Reputation points
answered 2026-06-25T06:18:09.54+00:00
Julian Sharp 34,221 Reputation points
1 answer

Recovering Lost data

Dear Support Team Hi I am [Moderator note: personal info removed]  a user of Education account from webster university which is [Moderator note: personal info removed] .edu. with my subcription I was using Microsoft one note and and somehow now I cant…

Microsoft 365 and Office | OneNote | For education | MacOS
asked 2026-06-25T04:59:08.21+00:00
Abrorkhon Isroilov 0 Reputation points
edited the question 2026-06-25T06:17:29.7533333+00:00
Dora-T 14,985 Reputation points Microsoft External Staff Moderator
2 answers

Locked out of my email after server outage

I cannot log into my email after the server outage I have been trying to log into for a couple months now I have filled out the recovery form and nothing I have tried contact Microsoft and get directed back to the recovery form. I need help I have had…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-25T00:47:05.2633333+00:00
Marco Morra 0 Reputation points
answered 2026-06-25T06:16:27.0766667+00:00
Gunasekar N 71,345 Reputation points Independent Advisor
1 answer

How to recover my google account from microsoft account login with gmail.

Hello, I have a Gmail address that is also used as my Microsoft account email. I am unable to access my Google account and would like to recover it. Does having the same Gmail address linked to a Microsoft account help in recovering the Google account?…

Outlook | Web | Outlook.com | Email
asked 2026-06-25T05:21:01.92+00:00
Mohit Kumar 0 Reputation points
answered 2026-06-25T06:15:20.2533333+00:00
Ben4724 3,825 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Images partially rendered (top-left corner only) in Powerpoint for Mac but show fine in all other places

@Anonymous had requested that I open a new issue for this, after posting it to a similar issue for someone else that had the same proble,. I am troubleshooting an issue that on certain slides in Powerpoint presentations, pictures are cut off. Only a…

Microsoft 365 and Office | PowerPoint | For business | MacOS
asked 2026-06-24T13:33:53.38+00:00
Paul Roche 20 Reputation points
commented 2026-06-25T06:15:04.01+00:00
Jayden-P 24,970 Reputation points Microsoft External Staff Moderator
2 answers

How to deploy a model in Microsoft Foundry when none are available in my region?

Hi, I'm trying to experiment in Foundry to practice for AI-901, but I cannot deploy a model. I am from NZ so I set my location as Australia East. No model is available here. When I tried to make a new project in East US (one of the only locations where…

Foundry Models
Foundry Models

A catalog of AI models in Microsoft Foundry that you can discover, compare, and deploy using Azure’s built‑in tools for evaluation, fine‑tuning, and inference

118 questions
asked 2026-06-25T05:13:40.3366667+00:00
Rida Intisaar 0 Reputation points
commented 2026-06-25T06:10:18.95+00:00
TP 158.9K Reputation points Volunteer Moderator
1 answer

How do I get read.ai off my computer?

I have done everything to remove this app and nothing removes it. It is not showing on my installed apps. I would appreciated assistance. Thank you!! #remove#read.ai

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-23T17:43:26.7533333+00:00
Donna Gehring 0 Reputation points
commented 2026-06-25T06:07:59.8266667+00:00
Darren-Ng 12,105 Reputation points Microsoft External Staff Moderator