Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
1 answer
Azure Communication Service error 5000: Message failed to deliver, Please reach out Microsoft support team for more details
I've received a large number of these errors when attempting to send bulk SMSs out. The majority were successful, but about 5% were not. I've read this post and see that it could be due to throttling issues. Can you please confirm? …
Azure Communication Services
asked 2025-11-12T12:48:29.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 97%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Paul
0
Reputation points
commented 2025-11-14T21:24:43.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 48%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
RAMAMURTHY MAKARAPU
940
Reputation points Microsoft External Staff
Moderator
0 answers
Enable “Answering Machine Detection” feature flag for ACS resource
I've created a communication service resource in Pay As You Go subscription and attached a cognitive service, but I'm facing an issue in Answering Machine Detection. Sharing error as below: [ { "id":…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-14T13:32:01.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 10%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rahul Patel
0
Reputation points
commented 2025-11-14T15:12:12.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 86%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVL%3C/text%3E%3C/svg%3E)
Vimal Lalani
1,980
Reputation points Microsoft External Staff
Moderator
0 answers
Azure communication Service - Not able to get phone number
In my subscription > Microsoft Azure Sponsorship Resource > SynergyTestNewCS Phone numbers > Get phone number is not working. Please check the attached screenshot for more details.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-14T12:15:05.51+00:00
Rahul Patel
0
Reputation points
commented 2025-11-14T13:22:51.8766667+00:00
Vimal Lalani
1,980
Reputation points Microsoft External Staff
Moderator
3 answers
Como puedo comprar un numero de telefono para el servicio de Communication Service
Necesito comprar un numero de telefono para un servicio de Communication Service, cree una suscripción paga, pero solo me permite ir a la opción de Messaging Connect para contratar un servicio de Infobip, pero hay como relacionar los numeros de telefonos…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-14T12:44:34.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 8%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Marco Erlwein
0
Reputation points
answered 2025-11-14T13:15:59.27+00:00
Marco Erlwein
0
Reputation points
1 answer
Where can I view or how can I fetch received WhatsApp messages from ACS?
Hi, I was able to configure WhatsApp in ACS and sending WhatsApp messages. Where can I view or how can I fetch received messages/responses? Best regards Yves
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-14T10:27:34.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 80%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYB%3C/text%3E%3C/svg%3E)
Yves Blancquaert
0
Reputation points
commented 2025-11-14T11:01:34.7633333+00:00
Vimal Lalani
1,980
Reputation points Microsoft External Staff
Moderator
2 answers
Troubleshooting Timeout Errors When Rendering Screen-Sharing Streams from an Electron App to Web Browsers Using the Azure Communication Services Calling SDK
On our Electron App, we handle screen sharing as follows: When the screen-sharing session starts, all users who are already present in the Room on Web Browsers receive the shared screen stream normally. The stream is rendered and displayed correctly…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-12T08:20:10.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 91%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENV%3C/text%3E%3C/svg%3E)
Nguyen Van Tung
0
Reputation points
edited a comment 2025-11-14T08:39:18.8866667+00:00
Nguyen Van Tung
0
Reputation points
1 answer
Failed to config/get number at ACS
Hi I have successfully established the sbc and Azure direct routing with "connected" status Then i would like to create number at ACS Below is the screen capture of the "Service Limits" in ACS > Telephony and SMS > Phone…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-14T07:04:34.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 9%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SunnyT
0
Reputation points
answered 2025-11-14T07:04:54.4833333+00:00
Q&A Assist
4 answers
ACS Quota increase
I need a milan number to make calls demos and increase the email quota to be asble to use it
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-10T16:32:38.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 44%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
Marco Olimpieri
0
Reputation points
commented 2025-11-14T05:16:19.1633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 36%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Shree Hima Bindu Maganti
6,040
Reputation points Microsoft External Staff
Moderator
1 answer
Assistance with Azure Communication Service
Hi, I’m currently unable to add a mobile number to the cart or complete a purchase on the Azure Communication Service portal. I previously deleted an Azure Communication Resource from our tenant without releasing the associated phone numbers, and now I’m…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-13T09:59:07.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 54%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Ayobami Adeokun
0
Reputation points
commented 2025-11-14T02:52:02.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 7.000000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Praneeth Maddali
1,780
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Adding MailFrom addresses to ACS?
The "+ Add" button to add additional MailFrom addresses to the ACS email service (on a fully verified custom domain) is greyed out, and it is my general understanding that to get this enabled, a quota increase needs to be pursued. I have no…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 95%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
0 answers
Error creating channel in advanced messaging
Hi, I cannot create a channel in advanced messaging and I'm not able to configure WhatsApp communication service. In attach the error messages. Best regards Yves
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-12T06:40:53.69+00:00
Yves Blancquaert
0
Reputation points
commented 2025-11-13T09:46:53.81+00:00
Praneeth Maddali
1,780
Reputation points Microsoft External Staff
Moderator
1 answer
Azure Communication Service - Email not delivered, but operation is shown as "success"
Our application sends emails via Azure Communication Services. We noticed that users of a few specific providers (e.g., web.de, one of the biggest German free email providers) do not receive our emails. I could reproduce it by creating a free account…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-07-21T07:04:58.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 44%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Benjamin Weber
61
Reputation points
commented 2025-11-13T07:45:12.0966667+00:00
Benjamin Weber
61
Reputation points
1 answer
Can't create an event grid for incoming calls
Hi there, I'm trying to set up a new phone number in D365 Copilot Service Admin Center. I purchased the number and I need to set up the event grid. I'm following the instructions below and getting the following error: Deploying Event Subscription:…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-11T00:52:36.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 8%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Aisha Patel
0
Reputation points
commented 2025-11-13T07:39:36.0133333+00:00
Praneeth Maddali
1,780
Reputation points Microsoft External Staff
Moderator
1 answer
MessageSender for DataChannel is not ready when Call is connected
Hi, Our team is using "@azure/communication-calling": "1.37.2" for developing calling features with Teams. I have been working on a prototype that uses DataChannel…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-07T15:48:11.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 35%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDX%3C/text%3E%3C/svg%3E)
Denise Xu
20
Reputation points
answered 2025-11-13T05:29:21.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 78%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENY%3C/text%3E%3C/svg%3E)
Natheem Yousuf
335
Reputation points
1 answer
In the email communication service, we are able to verify the domain status and DKIM and DKIM2 statuses. However it has been stuck on SPF status for over a day. What could be going wrong and how can I fix this?
image (1).png
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-12T19:50:09.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 9%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENK%3C/text%3E%3C/svg%3E)
Nigam Kadambi
0
Reputation points
commented 2025-11-12T21:28:08.75+00:00
RAMAMURTHY MAKARAPU
940
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Is Azure Communication Services stable for Azure GOV?
Hi, Our company currently building an app based on ACS, we use quiet a lot of its SDK and api, but when I look at the document, it shows not recommend use on production environment. My questions are: Where can I find the current supported api and…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-07T00:30:22.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 10%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOM%3C/text%3E%3C/svg%3E)
Old Moon Digital Inc
20
Reputation points
accepted 2025-11-12T18:05:27.5133333+00:00
Old Moon Digital Inc
20
Reputation points
2 answers
Teams Phone Extensibility calls to ACS
Good afternoon, we are trying to leverage the new functionality to route calls from Teams Phone to Azure Communication Service Event Grid (and then a web app with the call automation SDK). I completed the configuration as the documentation at…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-11T14:35:30.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 48%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Davide Rasoli
20
Reputation points MVP
commented 2025-11-12T13:32:42.9933333+00:00
Davide Rasoli
20
Reputation points MVP
1 answer
Increase max. timeout or improve performance of EmailOtpSend event
Hi. We are trying to implement Azure Communication Services as a custom email provider in our External ID tenant. We followed both instructions on MS Learn. Logic App Azure Function For both implementation, we oft run into a timeout which then causes…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-11T14:00:28.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 61%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Manuel Tos
291
Reputation points
commented 2025-11-12T13:26:10.4566667+00:00
Manuel Tos
291
Reputation points
0 answers
Unable to send SMS
I am the administrator for Legacy Hands of Hope, a verified Microsoft Nonprofit. We have a U.S. toll-free number (+1-XXX-468-XXX) under our Azure Communication Services resource (LHOHCommsServices). The number currently supports Voice only. Please enable…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-11-08T18:51:51.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 0%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Legacy Hands of Hope
0
Reputation points
commented 2025-11-12T05:40:17.6366667+00:00
Praneeth Maddali
1,780
Reputation points Microsoft External Staff
Moderator
1 answer
WhatsApp channel successfully connected to Copilot Studio with QR code displayed, but messages sent to WhatsApp number don't reach the Copilot Studio agent.
Issue: WhatsApp channel successfully connected to Copilot Studio with QR code displayed, but messages sent to WhatsApp number don't reach the Copilot Studio agent. Environment: Copilot Studio Agent: User context Agent Azure Subscription: ******* …
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,432 questions
asked 2025-10-28T16:50:12.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 21%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mladen Aleta | ALETA elektromaterijal
5
Reputation points
commented 2025-11-11T20:36:38.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 2%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
matheus souza
0
Reputation points