Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
1 answer
How to get SMS Phone number set up?
Hi, We've been provisioned a mobile number with SMS capabilities, but it doesn't send out SMS messages using either the Test SMS function or through the Azure CLI. I've set up the delivery report notifications, but nothing comes through to there. When…
Azure Communication Services
asked 2025-07-14T07:50:19.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 64%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jason Rogerson
0
Reputation points
commented 2025-07-14T13:52:49.9566667+00:00
Jason Rogerson
0
Reputation points
3 answers
Azure Communication Service SMS Delivery Failure: Error 4009 - Message Rejected by Microsoft Entitlement System
We are unable to receive SMS after rotating azure communication service keys. using pre registered AlphaNumericSenderId SMS is send successfully from Azure portal no error generated SMS is send successfully from Azure cli no error generated SMS is send…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-14T04:49:58.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 91%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
Faisal Riaz
40
Reputation points
answered 2025-07-14T09:06:35.0333333+00:00
Faisal Riaz
40
Reputation points
0 answers
Azure Communication Service (ACS) report on mailfrom failures in Azure (rather than application consuming it)
As part of using the ACS service we are looking to provision multiple different ACS resources so that each application has its own configuration. One of the questions we have is if an application tries to send from an address that is not registered as…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-03T10:02:54.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 81%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Andrew Bell
20
Reputation points
commented 2025-07-14T08:13:45.0433333+00:00
Andrew Bell
20
Reputation points
0 answers
Azure Communivation Services, InterruptPrompt and InitialSilenceTimeout not working as expected.
I use CallMediaRecognizeSpeechOptions and set InitialSilenceTimeout to 20 seconds (The max possible value for speech input), but it seems to be ignored sometimes and would be setted approximately to 2 seconds or 5 seconds (the default value). This…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-14T07:10:03.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 77%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michael Marta
0
Reputation points
edited the question 2025-07-14T07:20:55.3+00:00
Michael Marta
0
Reputation points
1 answer
Can't connect verified domain to communication resource
Trying to connect a verified email service custom domain to a communication resource. The domain shows verified in Email Communication Service > Provision Domains When I go to the communication resource > email > domains and select…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-07T17:24:39.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 93%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESE%3C/text%3E%3C/svg%3E)
Stephen Elaschuk
0
Reputation points
answered 2025-07-14T00:00:12.9066667+00:00
TP
126.4K
Reputation points
Volunteer Moderator
1 answer
What are the minimal RBAC permissions required to send email using Azure Communication Services EmailClient?
I am using EmailClient from Azure.Communication.Email to send email via Azure Communication Services. It works but the app identity currently has the 'Communication and Email Service Owner' role. I want to create a custom role with the minimal…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-09T09:30:02.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 76%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Craig Wallace
0
Reputation points
commented 2025-07-13T17:10:45.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 74%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Adam Murray
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Unable to add MailFrom for Email Communication Service and Can't Create a Ticket
I have exactly the same problem outlined in this post -- I want to add an additional MailFrom to my Azure Communication Services email domain, but the buttons are greyed out: …
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-11T17:25:57.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 40%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Gareth Chandler
20
Reputation points
accepted 2025-07-11T19:30:21.2966667+00:00
Gareth Chandler
20
Reputation points
0 answers
Integrating Azure Communication Services with Microsoft Copilot Studio Agents
I have followed the steps in this link : https://learn.microsoft.com/en-us/azure/communication-services/samples/integrate-azure-communication-services-with-copilot-studio After placing a test call I get the following error: [18/06/2025 13:26:15]…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-06-18T13:35:40.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 21%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFZ%3C/text%3E%3C/svg%3E)
Faisal Zaidi
0
Reputation points
commented 2025-07-11T11:47:20.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 59%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SnehaAgrawal-MSFT
22,706
Reputation points
Moderator
0 answers
Unable to Receive SMS Pre registered AlphaNumeric Sender Id after rotating Azure communication Service keys
We are unable to receive SMS after rotating azure communication service keys. using pre registered AlphaNumericSenderId SMS is send successfully from Azure portal no error generated SMS is send successfully from Azure cli no error generated SMS is send…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-11T10:05:58.9333333+00:00
Faisal Riaz
40
Reputation points
asked 2025-07-11T10:05:58.9333333+00:00
Faisal Riaz
40
Reputation points
2 answers
Issue with Screen Sharing via Raw Video Stream in Azure Communication Services for Android
Hello Azure Team, We’re building a Flutter app with video call functionality using Azure Communication Services. As ACS doesn’t have native Flutter support, we implemented a custom Flutter plugin with platform-specific code — I’m the Android developer…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-06-27T20:20:39.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 35%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Dmytro Gulko
0
Reputation points
edited a comment 2025-07-11T08:52:15.3166667+00:00
Dmytro Gulko
0
Reputation points
0 answers
Why ACS call is not going on user of azure ?
hey i,m using this = https://crmteamscalling.unitedstates.communication.azure.com/ to call asic info RC Raghvendra chaudhary ******@Zonvoirtechnologiespvtltd.onmicrosoft.com Member User principal…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-11T05:33:17.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 28.000000000000004%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Raghvendra chaudhary
0
Reputation points
commented 2025-07-11T07:35:26.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 15%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
Bhargavi Naragani
6,530
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Azure Communication Service - unable to validate SPF record - Valimail
Hello, I'm the OP for this previous question recently. I have since had to redeploy our instance of ACS and need to revalidate the SPF again. Please can you do as per the previous request and ask the ACS team to again manually approve the SPF validation?…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 12%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET4%3C/text%3E%3C/svg%3E)
0 answers
Enable Alphanumeric Senders in Communication Services
According to the documentation my subscription ticks all the requirements for alphanumeric senders. When trying to enable it, it says "Alphanumeric sender ID is not available to your azure tenant". When selecting view your limits it states it…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 9%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
0 answers
Rate Limiting Issues on Azure Communication Service
Hi! We have requested azure quote increase and were successfully granted the extention. However, we are experiencing rate limiting both on azure logic apps, and power platform for Azure Communication Services - Send Email action (429). The rate limit…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-08T01:11:27.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 1%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Tornike Gamziani
0
Reputation points
commented 2025-07-10T04:59:37.19+00:00
Bhargavi Naragani
6,530
Reputation points Microsoft External Staff
Moderator
0 answers
receive call from Teams user and transfer call to SIP endpoint
Hi I want to develop application using Azure Communication Services Call Automation SDK with below implementation: Receive a call from a Teams user Accept the call Transfer the call to a SIP address I created in my custom application ACS User…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 46%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
1 answer
Call automation SDK Error “answerCall SDK serializes callbackUri as object instead of string”
Description When calling CallAutomationClient.answerCall(...) in an Azure Function and passing a plain‑string callbackUri, the SDK throws: typescript Copy Error "answerCallRequest.callbackUri with value "[object Object]" must be of type…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-07T02:43:55.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 45%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Angel Sanchez-Fernandez
0
Reputation points
answered 2025-07-09T09:52:48.0033333+00:00
Bhargavi Naragani
6,530
Reputation points Microsoft External Staff
Moderator
1 answer
ACS custom domain DMARC verification failed
I have created dmarc record "v=DMARC1;p=quarantine" for the subdomain I'm trying to verify. The verification request to…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-04T08:30:35.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 71%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECO%3C/text%3E%3C/svg%3E)
CJ OON
0
Reputation points
answered 2025-07-09T09:35:19.86+00:00
Bhargavi Naragani
6,530
Reputation points Microsoft External Staff
Moderator
3 answers
Unable to add multiple MailFrom addresses on Azure Email Service
The Add button is disabled. We followed these guides and none worked: We cannot send an Azure Support Request Ticket, without a paid support plan. …
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-02-03T15:28:04.8933333+00:00
Szymon Seliga
0
Reputation points
commented 2025-07-07T15:10:31.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 83%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPF%3C/text%3E%3C/svg%3E)
Peter Forster
0
Reputation points
1 answer
PTR Record Mismatch Causing Email Delivery Issues with Azure Communication Services
We are experiencing issues with email deliverability when sending emails via Azure Communication Services (ACS). While emails are successfully delivered to some domains (e.g., Gmail), they are not being delivered to others, specifically me.com and…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2024-09-29T05:45:20.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 33%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MojStolik
5
Reputation points
commented 2025-07-07T08:56:12.8+00:00
SnehaAgrawal-MSFT
22,706
Reputation points
Moderator
0 answers
ACS rDNS records misconfigured
For example: • IP: 104.47.55.55 • HELO: NAM10-MW2-obe.outbound.protection.outlook.com • rDNS: mail-mw2nam10acsn2055.outbound.protection.outlook.com HELO and rDNS must match or emails will be delivered to the spam folder. This is a duplicate of:…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,251 questions
asked 2025-07-06T19:01:32.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 53%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Justin Moore
0
Reputation points
asked 2025-07-06T19:01:32.74+00:00
Justin Moore
0
Reputation points